{"id":6742,"date":"2022-09-30T17:15:07","date_gmt":"2022-09-30T08:15:07","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=6742"},"modified":"2023-03-02T18:35:06","modified_gmt":"2023-03-02T09:35:06","slug":"cs-improvement","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/crm-tools\/crm\/cs-improvement\/","title":{"rendered":"\u30c7\u30a3\u30fc\u30e9\u30fc\u306eCS\u5411\u4e0a\u306b\u306f\u4f55\u304c\u5fc5\u8981\uff1f5\u3064\u306e\u4e8b\u4f8b\u304b\u3089\u9006\u7b97\u3057\u305f\u65bd\u7b56\u4f8b\u3082\u7d39\u4ecb"},"content":{"rendered":"<p>\u300cCS\u5411\u4e0a\u3092\u76ee\u6307\u3057\u305f\u3044\u3051\u308c\u3069\u3001\u5177\u4f53\u7684\u306b\u3069\u3046\u3059\u308c\u3070\u826f\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u300d<br \/>\n\u300cCS\u3092\u9ad8\u3081\u308b\u3060\u3051\u3067\u3001\u3069\u308c\u3060\u3051\u306e\u52b9\u679c\u3092\u5f97\u3089\u308c\u308b\u3082\u306e\u306a\u306e\u304b\uff1f\u300d<br \/>\n\u300c\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u3092\u624b\u539a\u304f\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u76ee\u6307\u3057\u305f\u3044\u300d<\/p>\n<p><strong>\u9867\u5ba2\u3068\u63a5\u3059\u308b\u30c7\u30a3\u30fc\u30e9\u30fc\u306e\u696d\u52d9\u3067\u306f\u3001CS\u5411\u4e0a\u306f\u6b20\u304b\u3059\u3053\u3068\u306e\u3067\u304d\u306a\u3044\u8ab2\u984c\u3067\u3059\u3002<\/strong>\u3057\u304b\u3057\u5358\u7d14\u306bCS\u5411\u4e0a\u3068\u3044\u3063\u3066\u3082\u3001\u5177\u4f53\u7684\u306b\u3069\u3046\u3044\u3063\u305f\u3053\u3068\u3092\u610f\u8b58\u3059\u308c\u3070\u826f\u3044\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u5bfe\u7b56\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u982d\u3092\u62b1\u3048\u3066\u3044\u308b\u62c5\u5f53\u8005\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30c7\u30a3\u30fc\u30e9\u30fc\u306b\u304a\u3051\u308bCS\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b5\u3064\u3068\u3001\u4e8b\u4f8b\u304b\u3089\u5206\u6790\u3057\u305f\u65bd\u7b56\u306e\u4f8b3\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002CS\u3092\u5411\u4e0a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u306a\u304a\u30c7\u30a3\u30fc\u30e9\u30fc\u306e\u696d\u52d9\u3067\u306f\u3001\u5bfe\u9762\u63a5\u5ba2\u306f\u3082\u3061\u308d\u3093\u300c\u96fb\u8a71\u5bfe\u5fdc\u300d\u306b\u3082\u529b\u3092\u5165\u308c\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u4e00\u5ea6\u3067\u3082\u3084\u308a\u53d6\u308a\u304c\u3042\u3063\u305f\u9867\u5ba2\u304b\u3089\u306f\u3001\u96fb\u8a71\u3067\u76f8\u8ac7\u304c\u6765\u308b\u3053\u3068\u3082\u591a\u3044\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3092\u6539\u5584\u3057\u3066\u89e3\u6c7a\u3067\u304d\u308b\u8ab2\u984c\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b\u306f\u3053\u3061\u3089\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/lp\/car-2022\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=\" target=\"_blank\" rel=\"noopener\">\u81ea\u52d5\u8eca\u696d\u754c\u306b\u5f37\u3044\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3068\u306f\uff1f<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a<\/span><\/p>\r\n<\/div>\n<h2>CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6747\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_162230515-1024x684.jpeg\" alt=\"\" width=\"1024\" height=\"684\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_162230515-1024x684.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_162230515-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_162230515-768x513.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_162230515.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u300c<strong>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u304c\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3092\u611f\u3058\u3066\u3044\u308b\u304b<\/strong>\u300d\u3092\u3042\u3089\u308f\u3059\u6307\u6a19\u3067\u3001CS\uff08Customer Satisfaction\uff09\u3068\u3082\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5546\u54c1\u306e\u58f2\u4e0a\u5411\u4e0a\u3084\u4f01\u696d\u306e\u5b58\u7d9a\u306e\u305f\u3081\u306b\u3082\u3001\u4f01\u696d\u306f\u5e38\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u4e0a\u3052\u308b\u52aa\u529b\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u3044\u3063\u3066\u3082\u3001\u611f\u3058\u65b9\u3084\u6c42\u3081\u308b\u3082\u306e\u306f\u4eba\u305d\u308c\u305e\u308c\u3067\u3059\u3002\u540c\u3058\u5546\u54c1\u3067\u3001\u540c\u3058\u3088\u3046\u306a\u63a5\u5ba2\u3084\u30b5\u30fc\u30d3\u30b9\u3067\u3082\u3001\u6e80\u8db3\u3059\u308b\u9867\u5ba2\u3082\u3044\u308c\u3070\u4e0d\u6e80\u306b\u601d\u3046\u9867\u5ba2\u3082\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u60c5\u5831\u5171\u6709\u304c\u884c\u304d\u5c4a\u3044\u3066\u304a\u308a\u3001\u5bfe\u5fdc\u304c\u65e9\u3044<\/li>\n<li>\u3061\u3087\u3063\u3068\u3057\u305f\u76f8\u8ac7\u3067\u3082\u4e01\u5be7\u306b\u5bfe\u5fdc\u3057\u3066\u3082\u3089\u3048\u308b<\/li>\n<li>\u76f8\u8ac7\u5185\u5bb9\u304b\u3089\u77e5\u308a\u305f\u3044\u60c5\u5831\u3092\u9006\u7b97\u3057\u3066\u3001\u6b32\u3057\u3044\u60c5\u5831\u3092\u8272\u3005\u63d0\u6848\u3057\u3066\u3082\u3089\u3048\u308b<\/li>\n<\/ul>\n<p>\u306a\u3069\u3001\u9867\u5ba2\u304c\u62b1\u304f\u671f\u5f85\u5024\u3092\u8d85\u3048\u305f\u3068\u304d\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u611f\u3058\u3066\u3082\u3089\u3048\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u30c7\u30a3\u30fc\u30e9\u30fc\u306b\u304a\u3051\u308bCS\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u305f\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e0a\u3052\u65b9\u306b\u3064\u3044\u3066\u4e8b\u524d\u306b\u78ba\u8a8d\u3057\u305f\u3044\u65b9\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3082\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>[clink url=&#8221;https:\/\/kaiwa.cloud\/media\/customer\/customer-satisfaction-up\/&#8221;]<\/p>\n<h2>\u30c7\u30a3\u30fc\u30e9\u30fc\u306b\u304a\u3051\u308bCS\u5411\u4e0a\u306e\u4e8b\u4f8b5\u3064<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6748\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_261989744-1024x683.jpeg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_261989744-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_261989744-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_261989744-768x512.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_261989744.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u30c7\u30a3\u30fc\u30e9\u30fc\u306eCS\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u305f\u4e8b\u4f8b\u30925\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u682a\u5f0f\u4f1a\u793e\u30db\u30f3\u30c0\u30af\u30ea\u30aa\u5171\u7acb\uff08Honda Cars \u5ddd\u5d0e\uff09<\/li>\n<li>\u30cd\u30c3\u30c4\u30c8\u30e8\u30bf \u30be\u30ca\u795e\u6238\u682a\u5f0f\u4f1a\u793e<\/li>\n<li>\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71<\/li>\n<li>\u682a\u5f0f\u4f1a\u793e\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37<\/li>\n<li>\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e<\/li>\n<\/ul>\n<p>\u4e00\u3064\u305a\u3064\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u3010\u4e8b\u4f8b1\u3011\u682a\u5f0f\u4f1a\u793e\u30db\u30f3\u30c0\u30af\u30ea\u30aa\u5171\u7acb\uff08Honda Cars \u5ddd\u5d0e\uff09<\/h3>\n<p>\u795e\u5948\u5ddd\u770c\u306e\u5ddd\u5d0e\u30fb\u6771\u6a2a\u6d5c\u30a8\u30ea\u30a2\u30679\u5e97\u8217\u3092\u5c55\u958b\u3059\u308b\u30db\u30f3\u30c0\u30ab\u30fc\u30c7\u30a3\u30fc\u30e9\u30fc\u3001\u682a\u5f0f\u4f1a\u793e\u30db\u30f3\u30c0\u30af\u30ea\u30aa\u5171\u7acb\uff08Honda Cars \u5ddd\u5d0e\uff09\u306f\u3001\u5168\u56fd\u306eHonda\u30c7\u30a3\u30fc\u30e9\u30fc\u306e\u306a\u304b\u3067\u3082\u4e0a\u4f4d\u306e\u5b9f\u7e3e\u3092\u8a87\u308b\u30c7\u30a3\u30fc\u30e9\u30fc\u3067\u3059\u3002<\/p>\n<p>\u540c\u793e\u3067\u306f\u3001<strong>\u8eca\u306e\u8ca9\u58f2\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u70b9\u691c\u3084\u30a2\u30d5\u30bf\u30fc\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3092\u91cd\u8996\u3057\u3001\u8eca1\u53f01\u53f0\u305d\u308c\u305e\u308c\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u3092\u5fb9\u5e95<\/strong>\u3059\u308b\u3053\u3068\u306b\u529b\u3092\u6ce8\u3044\u3067\u3044\u308b\u3068\u306e\u3053\u3068\u3002<\/p>\n<p>\u300c\u63a5\u5ba2\u3067\u7d30\u3084\u304b\u306a\u5bfe\u5fdc\u3092\u3057\u3066\u3044\u3066\u3082\u3001\u96fb\u8a71\u306e\u5bfe\u5fdc\u6b21\u7b2c\u3067\u5370\u8c61\u304c\u60aa\u5316\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u300d\u3082\u3042\u308a\u3001\u300c\u96fb\u8a71\u5bfe\u5fdc\u300d\u306e\u6539\u5584\u306e\u305f\u3081\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u30ab\u30a4\u30af\u30e9\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u306b\u3088\u308a\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u3042\u3063\u305f\u305d\u3046\u3067\u3059\u3002<\/p>\n<div class=\"well2\">\n<p>\u25bcCRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u5f97\u3089\u308c\u305f\u52b9\u679c\u306e\u4f8b<\/p>\n<ul>\n<li>\u9867\u5ba2\u3092\u7279\u5b9a\u3057\u3084\u3059\u304f\u306a\u308a\u96fb\u8a71\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u3063\u305f<\/li>\n<li>\u793e\u54e1\u306e\u8ca0\u62c5\u3082\u5927\u304d\u304f\u6e1b\u308a\u3001\u7d4c\u9a13\u306e\u6d45\u3044\u30b9\u30bf\u30c3\u30d5\u3082\u96fb\u8a71\u5bfe\u5fdc\u306e\u30cf\u30fc\u30c9\u30eb\u304c\u4e0b\u304c\u3063\u305f<\/li>\n<\/ul>\n<\/div>\n<p>\u4e8b\u4f8b\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/kaiwa.cloud\/case\/017\/?utm_source=media_article\" rel=\"noopener\">\u682a\u5f0f\u4f1a\u793e\u30db\u30f3\u30c0\u30af\u30ea\u30aa\u5171\u7acb\uff08Honda Cars \u5ddd\u5d0e\uff09\u3055\u307e\u306e\u4e8b\u4f8b\u306f\u30b3\u30c1\u30e9<\/a><\/p>\n<h3>\u3010\u4e8b\u4f8b2\u3011\u30cd\u30c3\u30c4\u30c8\u30e8\u30bf\u30be\u30ca\u795e\u6238\u682a\u5f0f\u4f1a\u793e<\/h3>\n<p>\u795e\u6238\u5e02\u3001\u5c3c\u5d0e\u5e02\u306a\u3069\u3001\u5175\u5eab\u770c\u306e\u6771\u30a8\u30ea\u30a2\u3067\u5e97\u8217\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u30c8\u30e8\u30bf\u30fb\u30ec\u30af\u30b5\u30b9\u306e\u30ab\u30fc\u30c7\u30a3\u30fc\u30e9\u30fc\u3001\u30cd\u30c3\u30c4\u30c8\u30e8\u30bf\u30be\u30ca\u795e\u6238\u682a\u5f0f\u4f1a\u793e\u3002<\/p>\n<p><strong>\u5730\u57df\u5bc6\u7740\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3082\u3061\u308d\u3093\u306e\u3053\u3068\u3001\u9867\u5ba2\u306e\u5bfe\u5fdc\u306f\u5e38\u306b\u300c\u304a\u3082\u3066\u306a\u3057\u306e\u5fc3\u300d\u3092\u5927\u5207\u306b\u3057\u3066\u3044\u308b<\/strong>\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u306f\u55b6\u696d\u6642\u9593\u5916\u3084\u5b9a\u4f11\u65e5\u306b\u3082\u304b\u304b\u3063\u3066\u304f\u308b\u3053\u3068\u3082\u591a\u304f\u3001\u4ee5\u524d\u306f\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u3053\u3068\u3067\u55b6\u696d\u6a5f\u4f1a\u306e\u640d\u5931\u3001\u305d\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u306e\u6a5f\u4f1a\u3082\u4f4e\u4e0b\u3057\u3066\u3057\u307e\u3046\u60a9\u307f\u304c\u3042\u3063\u305f\u305d\u3046\u3067\u3059\u3002\u89e3\u6c7a\u306e\u305f\u3081CRM\u3092\u5c0e\u5165\u3057\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<div class=\"well2\">\n<p>\u25bcCRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u5f97\u3089\u308c\u305f\u52b9\u679c\u306e\u4f8b<\/p>\n<ul>\n<li>\u96fb\u8a71\u5c65\u6b74\u3092\u78ba\u8a8d\u3057\u3001\u4f11\u65e5\u306b\u6765\u305f\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/li>\n<li>\u8ab0\u304b\u3089\u306e\u96fb\u8a71\u304b\u308f\u304b\u3063\u305f\u3046\u3048\u3067\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/li>\n<\/ul>\n<\/div>\n<p>\u5b9f\u969b\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u3068\u300c\u306a\u3093\u3067\u96fb\u8a71\u3057\u305f\u3053\u3068\u304c\u308f\u304b\u3063\u305f\u306e\uff1f\u300d\u3068\u9a5a\u304b\u308c\u308b\u3053\u3068\u3082\u3042\u308b\u305d\u3046\u3067\u3059\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3057\u3066\u3044\u308b\u70b9\u3092\u4f1d\u3048\u308b\u3068\u5b89\u5fc3\u3057\u3066\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u611f\u3082\u4e0a\u304c\u308b\u305d\u3046\u3067\u3059\u3002<\/p>\n<p>\u4e8b\u4f8b\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/kaiwa.cloud\/case\/021\/?utm_source=media_article\" rel=\"noopener\">\u30cd\u30c3\u30c4\u30c8\u30e8\u30bf\u30be\u30ca\u795e\u6238\u682a\u5f0f\u4f1a\u793e\u3055\u307e\u306e\u4e8b\u4f8b\u306f\u30b3\u30c1\u30e9<\/a><\/p>\n<h3>\u3010\u4e8b\u4f8b3\u3011\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71<\/h3>\n<p>1994\u5e74\u306b\u5275\u696d\u3057\u3001\u5bcc\u5c71\u770c\u5185\u3067\u5e97\u8217\u3068\u6574\u5099\u5de5\u5834\u3092\u3042\u308f\u305b\u30664\u5e97\u8217\u3092\u69cb\u3048\u308b\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71\u3002\u65b0\u8eca\u30fb\u4e2d\u53e4\u8eca\u306e\u8ca9\u58f2\u306e\u307b\u304b\u3001\u8eca\u691c\u3084\u6574\u5099\u3001\u30ed\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u9867\u5ba2\u306e\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3082\u5e45\u5e83\u304f\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u540c\u793e\u3067\u306f\u3001<strong>4\u5e97\u8217\u306e\u96fb\u8a71\u3092\u672c\u793e\u3067\u96c6\u7d04\u3057\u3066\u3044\u308b<\/strong>\u305f\u3081\u7740\u4fe1\u306e\u6570\u3082\u975e\u5e38\u306b\u591a\u304f\u3001\u7279\u306b\u30aa\u30fc\u30d7\u30f3\u304b\u30891\u6642\u9593\u306e\u9593\u306b\u96fb\u8a71\u304c\u96c6\u4e2d\u3002\u5b9a\u4f11\u65e5\u660e\u3051\u3068\u3082\u306a\u308b\u3068\u30011\u65e5100\u4ef6\u306e\u7740\u4fe1\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u305f\u306e\u3060\u305d\u3046\u3067\u3059\u3002<\/p>\n<p>\u7740\u4fe1\u6570\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u30c7\u30fc\u30bf\u306e\u898b\u3048\u308b\u5316\u3092\u3059\u3079\u304f\u3001CRM\u306e\u5c0e\u5165\u306b\u8e0f\u307f\u5207\u308a\u307e\u3057\u305f\u3002CRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u3042\u3063\u305f\u305d\u3046\u3067\u3059\u3002<\/p>\n<div class=\"well2\">\n<p>\u25bcCRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u5f97\u3089\u308c\u305f\u52b9\u679c\u306e\u4f8b<\/p>\n<ul>\n<li>\u96fb\u8a71\u5bfe\u5fdc\u306e\u9031\u9593\u30ec\u30dd\u30fc\u30c8\u3092\u5168\u793e\u54e1\u306b\u5171\u6709\u3057\u3001\u3044\u3064\u96fb\u8a71\u304c\u591a\u3044\u304b\u78ba\u8a8d\u30fb\u5171\u6709\u3067\u304d\u305f<\/li>\n<li>\u96fb\u8a71\u304c\u6765\u305f\u3068\u304d\u306b\u9867\u5ba2\u540d\u3084\u62c5\u5f53\u8005\u304c\u308f\u304b\u308a\u53d6\u308a\u6b21\u304e\u3057\u3084\u3059\u304f\u306a\u3063\u305f<\/li>\n<li>\u81ea\u52d5\u3067\u9332\u97f3\u3055\u308c\u308b\u305f\u3081\u30c8\u30e9\u30d6\u30eb\u3084\u5927\u5207\u306a\u7528\u4ef6\u306e\u78ba\u8a8d\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u305f<\/li>\n<\/ul>\n<\/div>\n<p>\u4e8b\u4f8b\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/kaiwa.cloud\/case\/040\/?utm_source=media_article\" rel=\"noopener\">\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71\u3055\u307e\u306e\u4e8b\u4f8b\u306f\u30b3\u30c1\u30e9<\/a><\/p>\n<h3>\u3010\u4e8b\u4f8b4\u3011\u682a\u5f0f\u4f1a\u793e\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37<\/h3>\n<p>\u30e1\u30eb\u30bb\u30c7\u30b9\u30fb\u30d9\u30f3\u30c4\u306e\u4ee3\u7406\u5e97\u3092\u5c55\u958b\u3059\u308b\u3001\u682a\u5f0f\u4f1a\u793e\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37\u3002\u65b0\u8eca\u3084\u4e2d\u53e4\u8eca\u306e\u8ca9\u58f2\u304b\u3089\u3001\u70b9\u691c\u30fb\u6574\u5099\u306a\u3069\u306e\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u307e\u3067\u3001\u8eca\u306b\u95a2\u308f\u308b\u30b5\u30fc\u30d3\u30b9\u5168\u822c\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30e1\u30eb\u30bb\u30c7\u30b9\u30fb\u30d9\u30f3\u30c4\u6a2a\u9808\u8cc0\u5e97\u306f<strong>\u696d\u52d9\u62e1\u5927\u304c\u7d9a\u304d\u3001\u65e5\u3005\u306e\u696d\u52d9\u91cf\u3082\u5897\u3048\u308b\u3068\u540c\u6642\u306b\u96fb\u8a71\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u3082\u5897\u3048\u3066\u3044\u308b<\/strong>\u3068\u3044\u3044\u307e\u3059\u3002\u672c\u90e8\u304b\u3089\u7d39\u4ecb\u3055\u308c\u305fCRM\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u975e\u5e38\u306b\u30b7\u30f3\u30d7\u30eb\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u3068\u611f\u3058\u305f\u3053\u3068\u304b\u3089\u3001\u3059\u3050\u306b\u5c0e\u5165\u3092\u6c7a\u3081\u305f\u3068\u306e\u3053\u3068\u3002<\/p>\n<p>CRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u3092\u611f\u3058\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u3002<\/p>\n<div class=\"well2\">\n<p>\u25bcCRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u5f97\u3089\u308c\u305f\u52b9\u679c\u306e\u4f8b<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u540d\u524d\u3092\u3053\u3061\u3089\u304b\u3089\u547c\u3079\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u6c17\u6301\u3061\u3067\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/li>\n<li>\u540d\u524d\u3084\u96fb\u8a71\u756a\u53f7\u306e\u805e\u304d\u5fd8\u308c\u3084\u9593\u9055\u3044\u306a\u3069\u304c\u6e1b\u308a\u3001\u6298\u308a\u8fd4\u3057\u96fb\u8a71\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u305f<\/li>\n<li>17\u6642\u4ee5\u964d\u306b\u6765\u308b\u96fb\u8a71\u3082\u3001\u5c65\u6b74\u304c\u6b8b\u3063\u3066\u7fcc\u65e5\u5bfe\u5fdc\u3057\u3084\u3059\u304f\u306a\u3063\u305f<\/li>\n<\/ul>\n<\/div>\n<p>\u4e8b\u4f8b\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/kaiwa.cloud\/case\/028\/?utm_source=media_article\" rel=\"noopener\">\u682a\u5f0f\u4f1a\u793e\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37\u3055\u307e\u306e\u4e8b\u4f8b\u306f\u30b3\u30c1\u30e9<\/a><\/p>\n<h3>\u3010\u4e8b\u4f8b5\u3011\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e<\/h3>\n<p>\u30dc\u30eb\u30dc\u6b63\u898f\u30c7\u30a3\u30fc\u30e9\u30fc\u3068\u3057\u3066\u3001\u5343\u8449\u770c\u3068\u795e\u5948\u5ddd\u770c\u30679\u5e97\u8217\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u3001\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e\u3002\u30dc\u30eb\u30dc\u306e\u65b0\u8eca\u767b\u9332\u53f0\u6570\u304c1,100\u53f0\u3092\u8d85\u3048\u308b\u3001\u56fd\u5185\u6709\u6570\u306e\u30dc\u30eb\u30dc\u6b63\u898f\u30c7\u30a3\u30fc\u30e9\u30fc\u3067\u3059\u3002<\/p>\n<p><strong>\u5e73\u65e5\u306f\u7d0450\u4ef6\u3001\u571f\u65e5\u3068\u3082\u306a\u308b\u3068\u7d0480\u4ef6\u307b\u3069\u306e\u96fb\u8a71\u5bfe\u5fdc\u304c\u3042\u308b<\/strong>\u540c\u793e\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u76ee\u6307\u3057\u3066\u3001CRM\u306e\u5c0e\u5165\u3092\u6c7a\u3081\u305f\u305d\u3046\u3067\u3059\u3002<\/p>\n<p>CRM\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u5f97\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<div class=\"well2\">\n<p>\u25bcCRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u5f97\u3089\u308c\u305f\u52b9\u679c\u306e\u4f8b<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u540d\u524d\u3084\u4eca\u307e\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u8a8d\u8b58\u3057\u305f\u4e0a\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/li>\n<li>\u30e1\u30e2\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u62c5\u5f53\u5916\u306e\u5f93\u696d\u54e1\u306b\u3082\u60c5\u5831\u5171\u6709\u3057\u3084\u3059\u304f\u306a\u3063\u305f<\/li>\n<li>\u65b0\u5165\u793e\u54e1\u306e\u96fb\u8a71\u5bfe\u5fdc\u6559\u80b2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/li>\n<\/ul>\n<\/div>\n<p>\u4e8b\u4f8b\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/kaiwa.cloud\/case\/030\/?utm_source=media_article\" rel=\"noopener\">\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e\u3055\u307e\u306e\u4e8b\u4f8b\u306f\u30b3\u30c1\u30e9<\/a><\/p>\n<h2>\u4e8b\u4f8b\u304b\u3089\u308f\u304b\u308bCS\u5411\u4e0a\u306e\u65bd\u7b563\u3064<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6749\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_279720280-1024x683.jpeg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_279720280-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_279720280-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_279720280-768x512.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/09\/AdobeStock_279720280.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u30c7\u30a3\u30fc\u30e9\u30fc\u306b\u304a\u3051\u308b\u5bfe\u7b56\u4e8b\u4f8b\u304b\u3089\u3001\u6b21\u306e\u3088\u3046\u306a\u65bd\u7b56\u304c\u898b\u3048\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u610f\u898b\u3092\u53d6\u308a\u5165\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b<\/li>\n<li>ES\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b<\/li>\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b3\u3064\u306e\u65bd\u7b56\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>\u3010\u65bd\u7b561\u3011\u9867\u5ba2\u306e\u610f\u898b\u3092\u53d6\u308a\u5165\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306e\u610f\u898b\u3092\u771f\u646f\u306b\u805e\u304d\u3001\u8aa0\u5b9f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u4f55\u3088\u308a\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u751f\u306e\u58f0\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u308b\u65b9\u6cd5\u3068\u3057\u3066\u306f\u3001\u666e\u6bb5\u306e\u9867\u5ba2\u5bfe\u5fdc\u6642\u306f\u3082\u3061\u308d\u3093\u3001<strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084SNS\u306e\u53e3\u30b3\u30df\u3092\u6d3b\u7528\u3059\u308b<\/strong>\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084SNS\u306e\u53e3\u30b3\u30df\u304b\u3089\u3001\u9867\u5ba2\u3084\u6d88\u8cbb\u8005\u306e\u30c0\u30a4\u30ec\u30af\u30c8\u306a\u610f\u898b\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>\u3010\u65bd\u7b562\u3011ES\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff1aEmployee Satisfaction\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u306e\u8077\u5834\u3067\u306e\u3084\u308a\u304c\u3044\u3084\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u72b6\u614b\u3067\u306f\u3001\u50cd\u304f\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3082\u4e0b\u304c\u3063\u3066\u3057\u307e\u3044\u3001\u63a5\u5ba2\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u3082\u4f4e\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u304c\u3061\u3067\u3059\u3002\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3082\u3001<strong>\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3084\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u4ed5\u7d44\u307f\u4f5c\u308a<\/strong>\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u306f\u3001\u5927\u5207\u306a\u4eba\u6750\u306e\u6d41\u51fa\u3092\u9632\u3050\u52b9\u679c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u304c\u6c17\u6301\u3061\u3088\u304f\u4ed5\u4e8b\u306b\u53d6\u308a\u7d44\u3081\u308b\u74b0\u5883\u3067\u3042\u308c\u3070\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\uff08ES\uff09\u3082\u4e0a\u304c\u308a\u3001\u81ea\u305a\u3068\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\uff08CS\uff09\u306b\u3082\u3064\u306a\u304c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3>\u3010\u65bd\u7b563\u3011CRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u306f\u3001<a href=\"https:\/\/kaiwa.cloud\/media\/customer\/ma_customer_management\/?utm_source=media_article\">CRM\u30b7\u30b9\u30c6\u30e0<\/a>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3082\u975e\u5e38\u306b\u52b9\u679c\u7684\u3067\u3059\u3002\u4eca\u56de\u7d39\u4ecb\u3057\u305f\u4e8b\u4f8b\u306f\u3044\u305a\u308c\u3082CRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u305f\u4f8b\u3067\u3059\u304c\u3001<strong>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u3082\u306b\u52b9\u679c\u304c\u4e0a\u304c\u3063\u305f\u3053\u3068\u3092\u5b9f\u611f\u3057\u3066\u3044\u308b\u4e8b\u4f8b\u304c\u307b\u3068\u3093\u3069<\/strong>\u3067\u3057\u305f\u3002<\/p>\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u4f1a\u793e\u5168\u4f53\u3067\u6b63\u3057\u304f\u5171\u6709\u3057\u305f\u4e0a\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308c\u3070\u3001\u5f93\u696d\u54e1\u306e\u30b9\u30ad\u30eb\u306b\u5de6\u53f3\u3055\u308c\u305a\u306b\u4e01\u5be7\u306a\u5bfe\u5fdc\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u3082\u3057\u3082\u4e8b\u4f8b\u306e\u3088\u3046\u306b\u96fb\u8a71\u5bfe\u5fdc\u306b\u5f37\u3044CRM\u30b7\u30b9\u30c6\u30e0\u3092\u304a\u63a2\u3057\u306e\u65b9\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u8a73\u7d30\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\n<div 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