{"id":6497,"date":"2022-08-31T20:05:02","date_gmt":"2022-08-31T11:05:02","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=6497"},"modified":"2023-03-02T18:35:46","modified_gmt":"2023-03-02T09:35:46","slug":"customer-satisfaction-up-point","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/crm-tools\/crm\/customer-satisfaction-up-point\/","title":{"rendered":"CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u5411\u4e0a\u306e\u30dd\u30a4\u30f3\u30c86\u3064\u3092\u89e3\u8aac\uff01\u6210\u529f\u3057\u305f\u4f01\u696d\u4e8b\u4f8b\u3082\u7d39\u4ecb"},"content":{"rendered":"<p>\u30b3\u30ed\u30ca\u798d\u306e\u5f71\u97ff\u3067\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u3084\u8cfc\u8cb7\u884c\u52d5\u304c\u5909\u5316\u3057\u305f\u4eca\u3001\u6539\u3081\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u300cCS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u300d<\/p>\n<p>CS\u306f\u65b0\u898f\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30bf\u30fc\u5316\u3084\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u8ffd\u52a0\u8cfc\u5165\u306a\u3069\u4f01\u696d\u306e\u58f2\u4e0a\u306b\u3082\u6df1\u304f\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002\u9577\u671f\u7684\u306b\u5229\u76ca\u5411\u4e0a\u3092\u306f\u304b\u308b\u4e0a\u3067\u3001CS\u5411\u4e0a\u306f\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u300cCS\u3092\u5411\u4e0a\u3055\u305b\u308b\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u3084\u4f01\u696d\u4e8b\u4f8b\u3092\u77e5\u308a\u305f\u3044\u300d<br \/>\n\u300c\u81ea\u793eCS\u306e\u73fe\u72b6\u3092\u628a\u63e1\u3057\u3066\u3001\u5bfe\u7b56\u3092\u77e5\u3063\u3066\u6539\u5584\u306b\u5f79\u7acb\u3066\u305f\u3044\u300d<br \/>\n\u3053\u306e\u3088\u3046\u306b\u8003\u3048\u308b\u4eba\u3082\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u305d\u3053\u3067\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u6d41\u308c\u3067<strong>CS\u5411\u4e0a\u306e\u91cd\u8981\u6027\u3084\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f<\/strong>\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>CS\u5411\u4e0a\u3067\u671f\u5f85\u3067\u304d\u308b4\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/li>\n<li>CS\u3092\u5411\u4e0a\u3055\u305b\u308b\u5177\u4f53\u7684\u306a6\u3064\u306e\u53d6\u308a\u7d44\u307f<\/li>\n<li>CS\u5411\u4e0a\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u306e5\u3064\u306e\u6210\u529f\u4e8b\u4f8b<\/li>\n<\/ul>\n<p>\u8a18\u4e8b\u5f8c\u534a\u3067\u306f\u3001CS\u5411\u4e0a\u306b\u52b9\u679c\u7684\u306a\u30c4\u30fc\u30eb\u3082\u7d39\u4ecb\u3057\u307e\u3059\u3002CS\u5411\u4e0a\u306e\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u304c\u77e5\u308a\u305f\u3044\u4eba\u306f\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u306a\u304a\u3001\u96fb\u8a71\u3067\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u591a\u3044\u5834\u5408\u306f\u3001\u624b\u539a\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u7528\u610f\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3067\u306f\u3001\u96fb\u8a71\u3092\u53d7\u3051\u305f\u3068\u304d\u306b\u300c\u9867\u5ba2\u60c5\u5831\u300d\u300c\u5bfe\u5fdc\u5c65\u6b74\u300d\u306a\u3069\u304c\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u5f85\u305f\u305b\u306a\u3044\u96fb\u8a71\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u3002<\/p>\n<p>\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\uff01<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u5229\u7528\u793e\u65703,100\u793e\u4ee5\u4e0a\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=&amp;utm_content=toTOP\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a<\/span><\/p>\r\n<\/div>\n<h2>CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u53d6\u308a\u7d44\u307f\u306e\u91cd\u8981\u6027<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6503\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_451879769-1024x544.jpeg\" alt=\"\" width=\"1024\" height=\"544\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_451879769-1024x544.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_451879769-300x159.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_451879769-768x408.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_451879769.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u4f01\u696d\u304c\u6210\u9577\u3059\u308b\u4e0a\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u652f\u6301\u306f\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305d\u306e\u904e\u7a0b\u3067\u5927\u5207\u306a\u6307\u91dd\u3068\u306a\u308b\u306e\u304c\u3001CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3067\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u4ee5\u4e0b\u306e2\u70b9\u304b\u3089<strong>CS\u5411\u4e0a\u306e\u91cd\u8981\u6027<\/strong>\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>CS\u306e\u91cd\u8981\u6027<\/li>\n<li>CS\u304c\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u80cc\u666f<\/li>\n<\/ul>\n<p>\u7279\u306bCS\u304c\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u80cc\u666f\u306f\u3001\u4eca\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30fc\u30f3\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3082\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u305d\u308c\u3067\u306f\u3001\u3072\u3068\u3064\u305a\u3064\u8a73\u3057\u304f\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u305d\u3082\u305d\u3082CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\uff1f<\/h3>\n<p>CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306f\u300cCustomer Satisfaction\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u300d\u306e\u7565\u3067\u3001<strong>\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u304f\u3089\u3044\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u4f01\u696d\u306b\u5bfe\u3057\u3066\u6e80\u8db3\u3059\u308b\u306e\u306f\u300c\u5546\u54c1\u8cfc\u5165\u524d\u306b\u62b1\u3044\u3066\u3044\u305f\u671f\u5f85\u5024\u3092\u3001\u5546\u54c1\u306e\u9b45\u529b\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u4e0a\u56de\u3063\u305f\u3068\u304d\u300d\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u8a00\u3044\u63db\u3048\u308c\u3070CS\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3069\u306e\u7a0b\u5ea6\u5fdc\u3048\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u8868\u3059\u6570\u5024\u3068\u3082\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>CS\u306e\u73fe\u72b6\u628a\u63e1\u306b\u4f7f\u308f\u308c\u308b\u65b9\u6cd5\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u304c\u4e00\u822c\u7684\u3067\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/li>\n<li>\u30af\u30ec\u30fc\u30e0\u8a18\u9332<\/li>\n<li>SNS\u306a\u3069\u306e\u53e3\u30b3\u30df<\/li>\n<\/ul>\n<p>\u4e0b\u8a18\u306e\u8a18\u4e8b\u3067\u306f\u3001CS\u306e\u8abf\u67fb\u65b9\u6cd5\u3060\u3051\u3067\u306f\u306a\u304f\u3001CS\u3092\u628a\u63e1\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u6709\u540d\u306a\u300cACSI\u300d\u3084\u300cNPS\u300d\u306e\u8aac\u660e\u3082\u3057\u3066\u3044\u307e\u3059\u3002CS\u8abf\u67fb\u306b\u95a2\u3057\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u4eba\u306f\u3001\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[clink url=&#8221;https:\/\/kaiwa.cloud\/media\/customer\/cs-up-case\/&#8221;]<\/p>\n<h3>CS\u304c\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u80cc\u666f<\/h3>\n<p>CS\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u6700\u5927\u306e\u8981\u56e0\u306b\u3001\u4f01\u696d\u9593\u7af6\u4e89\u306e\u6fc0\u5316\u304c\u3042\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3084SNS\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u7af6\u5408\u7bc4\u56f2\u304c\u65e5\u672c\u56fd\u5185\u304b\u3089\u4e16\u754c\u3078\u3068\u5e83\u304c\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u5c0f\u58f2\u696d\u3060\u3051\u3092\u3084\u3063\u3066\u3044\u305f\u4f01\u696d\u304c\u98f2\u98df\u3084\u798f\u7949\u696d\u3082\u540c\u6642\u306b\u7d4c\u55b6\u3059\u308b\u3088\u3046\u306a\u3001\u591a\u89d2\u7d4c\u55b6\u3092\u3059\u308b\u4f01\u696d\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u4f01\u696d\u9593\u7af6\u4e89\u304c\u6fc0\u3057\u304f\u306a\u308a\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u306b\u5dee\u304c\u751f\u307e\u308c\u306b\u304f\u304f\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u9078\u3070\u308c\u308b\u4f01\u696d\u306b\u306a\u308b\u305f\u3081\u306e\u5dee\u5225\u5316\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u30cd\u30c3\u30c8\u3084SNS\u306e\u666e\u53ca\u306b\u3088\u308a\u3001<\/p>\n<ul>\n<li>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30a2\u30eb\u306a\u53e3\u30b3\u30df\u304c\u78ba\u8a8d\u3067\u304d\u308b<\/li>\n<li>SNS\u306e\u30e9\u30a4\u30d6\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u5546\u54c1\u3092\u8ca9\u58f2\u3067\u304d\u308b<\/li>\n<\/ul>\n<p>\u306a\u3069\u3088\u308a\u8fd1\u3044\u8ddd\u96e2\u3067\u9867\u5ba2\u3068\u63a5\u70b9\u304c\u6301\u3066\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u9867\u5ba2\u3068\u76f4\u63a5\u3064\u306a\u304c\u308b\u6642\u4ee3<\/strong>\u3060\u304b\u3089\u3053\u305d\u3001\u53e3\u30b3\u30df\u3084\u5546\u54c1\u306e\u54c1\u8cea\u3001\u4f01\u696d\u306e\u5bfe\u5fdc\u304c\u3088\u304f\u306a\u3044\u3068\u60aa\u3044\u8a55\u5224\u304c\u4e00\u6c17\u306b\u5e83\u304c\u308b\u30ea\u30b9\u30af\u3082\u3002\u3060\u304b\u3089\u3053\u305d\u3001CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u3092\u5f37\u5316\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u3067\u671f\u5f85\u3067\u304d\u308b4\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h2>CS\u3092\u5411\u4e0a\u3055\u305b\u308b\u53d6\u308a\u7d44\u307f\u3067\u671f\u5f85\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c84\u3064<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6502\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_307901255-1024x683.jpeg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_307901255-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_307901255-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_307901255-768x512.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_307901255.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>CS\u3092\u5411\u4e0a\u3055\u305b\u308b\u53d6\u308a\u7d44\u307f\u3067\u671f\u5f85\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e4\u3064\u3067\u3059\u3002<\/p>\n<ol>\n<li>\u96c6\u5ba2\u306b\u5f79\u7acb\u3064<\/li>\n<li>\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308b<\/li>\n<li>\u81ea\u793e\u306e\u8a8d\u77e5\u5ea6\u304c\u30a2\u30c3\u30d7\u3059\u308b<\/li>\n<li>\u58f2\u308a\u4e0a\u3052\u76ee\u6a19\u306e\u9054\u6210\u306b\u3064\u306a\u304c\u308b<\/li>\n<\/ol>\n<p>\u3053\u306e\u306a\u304b\u3067\u3082\u7279\u306b2\u756a\u76ee\u306b\u3042\u3052\u305f\u30ea\u30d4\u30fc\u30bf\u30fc\u7372\u5f97\u306f\u3001\u7d99\u7d9a\u7684\u306a\u58f2\u308a\u4e0a\u3052\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u91cd\u8981\u3067\u3059\u3002\u305d\u308c\u3067\u306f\u3001\u3072\u3068\u3064\u305a\u3064\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h3>\u3010\u30e1\u30ea\u30c3\u30c81\u3011\u96c6\u5ba2\u306b\u5f79\u7acb\u3064<\/h3>\n<p>CS\u5411\u4e0a\u3068\u96c6\u5ba2\u306b\u306f\u3001\u5bc6\u63a5\u306a\u95a2\u4fc2\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u4ee5\u4e0b\u306e\u4f8b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u25bc\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u96c6\u5ba2\u306b\u5f71\u97ff\u306e\u3042\u308b\u4f8b<\/p>\n<ul>\n<li>\u65b0\u3057\u304f\u30aa\u30fc\u30d7\u30f3\u3057\u305f\u3046\u3069\u3093\u3092\u98df\u3079\u3066\u300c\u4eba\u751f\u3067\u4e00\u756a\u7f8e\u5473\u3057\u3044\uff01\u300d\u3068\u611f\u52d5\u3057\u3001\u4f1a\u793e\u306e\u540c\u50da\u3092\u8a98\u3063\u3066\u304a\u663c\u306b\u98df\u3079\u305f<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4f01\u696d\u306e\u5c0e\u5165\u4e8b\u4f8b\u8a18\u4e8b\u3092\u63b2\u8f09\u3057\u3066\u307f\u305f\u3068\u3053\u308d\u3001\u540c\u696d\u7a2e\u306e\u5225\u4f01\u696d\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u304c\u6765\u305f<\/li>\n<\/ul>\n<p>2016\u5e74\u306b\u682a\u5f0f\u4f1a\u793e\u60c5\u5831\u901a\u4fe1\u7dcf\u5408\u7814\u7a76\u6240\u304c\u884c\u3063\u305f\u8abf\u67fb\u3067\u306f\u3001<strong>20\u4ee3\u304b\u308960\u4ee3\u306e\u5e45\u5e83\u3044\u5e74\u4ee3\u3067\u30b5\u30fc\u30d3\u30b9\u6c7a\u5b9a\u3084\u5546\u54c1\u8cfc\u5165\u306b\u53e3\u30b3\u30df\u304c\u95a2\u4fc2\u3057\u3066\u3044\u308b<\/strong>\u3068\u308f\u304b\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<div id=\"attachment_6500\" style=\"width: 982px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-6500\" decoding=\"async\" class=\"size-full wp-image-6500\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/image1-1.png\" alt=\"\" width=\"972\" height=\"532\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/image1-1.png 972w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/image1-1-300x164.png 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/image1-1-768x420.png 768w\" sizes=\"(max-width: 972px) 100vw, 972px\" \/><p id=\"caption-attachment-6500\" class=\"wp-caption-text\">\u753b\u50cf\u5f15\u7528\uff1a<a href=\"https:\/\/www.soumu.go.jp\/johotsusintokei\/\/linkdata\/h28_04_houkoku.pdf\" target=\"_blank\" rel=\"noopener\">GDP \u306b\u73fe\u308c\u306a\u3044 ICT \u306e\u793e\u4f1a\u7684\u539a\u751f\u3078\u306e\u8ca2\u732e \u306b\u95a2\u3059\u308b\u8abf\u67fb\u7814\u7a76 | \u7dcf\u52d9\u7701<\/a><\/p><\/div>\n<p>CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u304c\u6210\u529f\u3057\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u3092\u63d0\u4f9b\u3067\u304d\u308c\u3070\u3001\u53e3\u30b3\u30df\u304b\u3089\u306e\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u3010\u30e1\u30ea\u30c3\u30c82\u3011\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>CS\u5411\u4e0a\u306f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u5bbf\u6cca\u3059\u308b\u30db\u30c6\u30eb\u3067\u306e\u63a5\u5ba2\u3084\u30ec\u30b9\u30c8\u30e9\u30f3\u306e\u5473\u306b\u611f\u52d5\u3057\u305f\u5834\u5408\u3001\u6b21\u56de\u3082\u540c\u3058\u30db\u30c6\u30eb\u3067\u5bbf\u6cca\u3092\u8003\u3048\u308b\u65b9\u304c\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b<strong>\u304a\u3082\u3066\u306a\u3057\u306b\u901a\u3058\u308b\u4f53\u9a13\u3092\u611f\u3058\u305f\u5834\u5408\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97<\/strong>\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u4fe1\u983c\u3092\u5f97\u3089\u308c\u308c\u3070\u3001\u65b0\u5546\u54c1\u3084\u985e\u4f3c\u5546\u54c1\u306e\u8cfc\u5165\u3092\u4fc3\u3059\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u300d\u306b\u3064\u306a\u304c\u308a\u58f2\u4e0a\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u3010\u30e1\u30ea\u30c3\u30c83\u3011\u81ea\u793e\u306e\u8a8d\u77e5\u5ea6\u304c\u30a2\u30c3\u30d7\u3059\u308b<\/h3>\n<p>CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u81ea\u793e\u306e\u8a8d\u77e5\u5ea6\u30a2\u30c3\u30d7\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a8d\u77e5\u5ea6\u3068\u306f\u3001\u540d\u524d\u3060\u3051\u3067\u306f\u306a\u304f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u3069\u3046\u3044\u3046\u3082\u306e\u304b\u307e\u3067\u77e5\u3089\u308c\u3066\u3044\u308b\u72b6\u614b\u3067\u3059\u3002<\/p>\n<p><strong>\u3044\u304b\u306b\u826f\u3044\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u3042\u3063\u3066\u3082\u3001\u9867\u5ba2\u306b\u6c17\u3065\u3044\u3066\u3082\u3089\u3048\u306a\u3051\u308c\u3070\u8cfc\u5165\u306b\u3064\u306a\u304c\u308a\u307e\u305b\u3093<\/strong>\u3002\u305d\u306e\u305f\u3081\u8a8d\u77e5\u5ea6\u5411\u4e0a\u306f\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>TV\u3084\u30cd\u30c3\u30c8\u306e\u5e83\u544a\u3067\u3082\u8a8d\u77e5\u5ea6\u30a2\u30c3\u30d7\u306f\u3067\u304d\u307e\u3059\u304c\u3001\u3084\u306f\u308a\u4e00\u756a\u52b9\u679c\u7684\u306a\u306e\u306f\u8eab\u8fd1\u306a\u4eba\u304b\u3089\u306e\u53e3\u30b3\u30df\u3067\u3059\u3002<\/p>\n<p>CS\u5411\u4e0a\u306b\u53d6\u308a\u7d44\u307f\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u307e\u308f\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308c\u3070\u3001\u611f\u52d5\u3057\u305f\u9867\u5ba2\u306e\u53e3\u304b\u3089\u8a55\u5224\u306f\u5e83\u304c\u308a\u3001\u8a8d\u77e5\u5ea6\u30a2\u30c3\u30d7\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u3010\u30e1\u30ea\u30c3\u30c84\u3011\u58f2\u4e0a\u76ee\u6a19\u306e\u9054\u6210\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>\u3059\u3067\u306b\u3042\u3052\u305f\u3088\u3046\u306b\u3001CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u304c\u6210\u529f\u3059\u308c\u3070\u4ee5\u4e0b\u306e3\u3064\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97<\/li>\n<li>\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u5316<\/li>\n<li>\u81ea\u793e\u306e\u8a8d\u77e5\u5ea6\u30a2\u30c3\u30d7<\/li>\n<\/ul>\n<p>\u3053\u306e3\u8981\u7d20\u306f\u3001\u58f2\u308a\u4e0a\u3052\u306e\u76ee\u6a19\u9054\u6210\u306b\u304a\u3044\u3066\u5fc5\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>\u8a8d\u77e5\u5ea6\u30a2\u30c3\u30d7\u306b\u3088\u308b\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306f\u3082\u3061\u308d\u3093\u91cd\u8981\u3067\u3059\u304c\u3001<strong>\u65b0\u898f\u9867\u5ba2\u304c\u4f01\u696d\u3084\u5546\u54c1\u306b\u611b\u7740\u5fc3\u3092\u6301\u3063\u305f\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306a\u308b\u3053\u3068\u3067\u3001\u58f2\u4e0a\u306f\u30a2\u30c3\u30d7<\/strong>\u3057\u307e\u3059\u3002\u4ed6\u30d6\u30e9\u30f3\u30c8\u3078\u306e\u30b9\u30a4\u30c3\u30c1\u304c\u5c11\u306a\u3044\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u304c\u5897\u3048\u308c\u3070\u3001\u9577\u671f\u306b\u308f\u305f\u308b\u5b89\u5b9a\u53ce\u76ca\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>3\u3064\u306e\u8981\u7d20\u3069\u308c\u304c\u6b20\u3051\u3066\u3082\u58f2\u4e0a\u76ee\u6a19\u306e\u9054\u6210\u306f\u3080\u305a\u304b\u3057\u3044\u3067\u3059\u3057\u3001\u305d\u308c\u305e\u308c\u3092\u6a5f\u80fd\u3055\u305b\u308b\u305f\u3081\u306bCS\u5411\u4e0a\u306f\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u3053\u3053\u307e\u3067\u3001CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u3067\u671f\u5f85\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u8aac\u660e\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u5b9f\u969b\u306bCS\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h2>CS\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u53d6\u308a\u7d44\u307f6\u3064<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6504\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_454721680-1024x683.jpeg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_454721680-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_454721680-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_454721680-768x512.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_454721680.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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6cc1\u78ba\u8a8d\u304c\u5fc5\u8981<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u305f\u3060\u3001\u805e\u304f\u3079\u304d\u9805\u76ee\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u65b9\u6cd5\u306e\u7279\u5fb4\u306a\u3069\u3092\u77e5\u3063\u3066\u304a\u304b\u306a\u3044\u3068\u3001\u8abf\u67fb\u76ee\u7684\u306b\u3042\u3063\u305f\u9867\u5ba2\u306e\u58f0\u304c\u96c6\u307e\u3089\u305a\u8abf\u67fb\u304c\u610f\u5473\u306e\u306a\u3044\u3082\u306e\u306b\u306a\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002CS\u8abf\u67fb\u306b\u969b\u3057\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u304c\u77e5\u308a\u305f\u3044\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[clink url=&#8221;https:\/\/kaiwa.cloud\/media\/customer\/customer-satisfaction-survey\/&#8221;]<\/p>\n<h3>\u3010\u53d6\u308a\u7d44\u307f3\u3011\u30b9\u30e0\u30fc\u30ba\u306a\u6d41\u308c\u3067\u60c5\u5831\u63d0\u4f9b\u304c\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u53d6\u308a\u5165\u308c\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u60a9\u307f\u3092\u7d20\u65e9\u304f\u89e3\u6c7a\u3059\u308b\u4e0a\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u6d41\u308c\u3067\u9867\u5ba2\u304c\u60c5\u5831\u63d0\u4f9b\u3067\u304d\u308b\u4ed5\u7d44\u307f\u4f5c\u308a\u306f\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u30b9\u30e0\u30fc\u30ba\u306a\u6d41\u308c\u3067\u60c5\u5831\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u306f\u3001\u4ee5\u4e0b\u306e2\u3064\u3092\u8003\u616e\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<ol>\n<li>\u8907\u6570\u306e\u78ba\u8a8d\u624b\u6bb5\u3092\u8a2d\u3051\u3066\u9867\u5ba2\u304c\u60c5\u5831\u3092\u8abf\u3079\u3084\u3059\u3044\u3088\u3046\u306b\u3059\u308b<\/li>\n<li>\u904e\u53bb\u306b\u3084\u308a\u53d6\u308a\u3092\u3059\u3050\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b<\/li>\n<\/ol>\n<p>\u305f\u3068\u3048\u3070<strong>\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u3092\u7528\u610f<\/strong>\u3059\u308b\u3068\u3001\u4e88\u5b9a\u306b\u5408\u308f\u305b\u3066\u6c17\u8efd\u306b\u76f8\u8ac7\u304c\u3067\u304d\u307e\u3059\u3002\u60a9\u307f\u89e3\u6c7a\u306b\u3064\u306a\u304c\u308a\u3084\u3059\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305f\u3060\u3001\u554f\u3044\u5408\u308f\u305b\u305f\u969b\u306b\u300c\u904e\u53bb\u306b\u4f1d\u3048\u305f\u5185\u5bb9\u3092\u4f55\u5ea6\u3082\u805e\u3044\u3066\u304f\u308b\u300d\u3068\u3044\u3063\u305f\u72b6\u6cc1\u306f\u3088\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u60c5\u5831\u5171\u6709\u304c\u4e0a\u624b\u304f\u3055\u308c\u3066\u306a\u3044\u3068\u601d\u308f\u308c\u306a\u3044\u305f\u3081\u306b\u3082\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u305f\u969b\u306b\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u304c\u7121\u3044\u304b\u628a\u63e1\u3059\u308b\u4ed5\u7d44\u307f\u304c\u3042\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u300c<a href=\"https:\/\/kaiwa.cloud\/?utm_source=media&utm_medium=article_text&utm_campaign=&utm_content=toTOP\">\u30ab\u30a4\u30af\u30e9<\/a>\u300d\u3067\u306f\u3001\u96fb\u8a71\u3092\u53d7\u3051\u305f\u3068\u304d\u306b\u300c\u9867\u5ba2\u60c5\u5831\u300d\u300c\u62c5\u5f53\u8005\u300d\u300c\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u30e1\u30e2\u300d\u306a\u3069\u3092\u78ba\u8a8d\u3057\u305f\u4e0a\u3067\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002CS\u5411\u4e0a\u3092\u56f3\u308a\u305f\u3044\u65b9\u306f\u691c\u8a0e\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u5229\u7528\u793e\u65703,100\u793e\u4ee5\u4e0a\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=&amp;utm_content=toTOP\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a<\/span><\/p>\r\n<\/div>\n<h3>\u3010\u53d6\u308a\u7d44\u307f4\u3011\u9867\u5ba2\u306e\u671f\u5f85\u5024\u3092\u8d85\u3048\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3001\u671f\u5f85\u5024\u3092\u4e0a\u56de\u3063\u305f\u3068\u304d\u306b\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f53\u305f\u308a\u524d\u306e\u3053\u3068\u3067\u3059\u304c\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u308b\u54c1\u8cea\u306e\u9ad8\u3044\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u304cCS\u5411\u4e0a\u306b\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u300c\u7f8e\u5473\u3057\u3044\u300d\u300c\u4f7f\u3044\u3084\u3059\u3044\u300d\u300c\u52b9\u679c\u304c\u3042\u308b\u300d\u306a\u3069\u306e\u6a5f\u80fd\u7684\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u306a\u304c\u3089\u3001<strong>\u671f\u5f85\u4ee5\u4e0a\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306a\u4ed8\u52a0\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u65bd\u7b56\u3092\u884c\u3046\u306e\u304c\u304a\u3059\u3059\u3081<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u3061\u306a\u307f\u306b\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4ed8\u52a0\u4fa1\u5024\u3092\u3064\u3051\u308b\u3053\u3068\u3092\u3001\u5546\u54c1\u306e\u9ad8\u4ed8\u52a0\u4fa1\u5024\u5316\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4ed8\u52a0\u3057\u305f\u30442\u7a2e\u985e\u306e\u4fa1\u5024\u3084\u3001\u9ad8\u4ed8\u52a0\u4fa1\u5024\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u4f8b\u3092\u77e5\u308a\u305f\u3044\u4eba\u306f\u3001\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3082\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[clink url=&#8221;https:\/\/kaiwa.cloud\/media\/customer\/high-value\/&#8221;]<\/p>\n<h3>\u3010\u53d6\u308a\u7d44\u307f5\u3011\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3092\u4f5c\u308b<\/h3>\n<p>\u9867\u5ba2\u3068\u63a5\u3059\u308b\u6a5f\u4f1a\u304c\u4e00\u756a\u591a\u3044\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3082\u3001CS\u5411\u4e0a\u306b\u95a2\u4fc2\u3057\u3066\u304d\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3068CS\u306b\u306f\u76f8\u95a2\u6027\u304c\u3042\u308b\u3068\u5b9f\u8a3c\u3055\u308c\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>2014\u5e74\u306b\u767a\u8868\u3055\u308c\u305f\u8ad6\u6587\u3067\u306e\u691c\u8a3c\u7d50\u679c\u306b\u3088\u308b\u3068\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u306b\u306f\u76f8\u95a2\u304c\u3042\u308b\u3053\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u306f\u76f8\u95a2\u304c\u3042\u308b\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3053\u3068\u304b\u3089\u3001<strong>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u3068\u63a5\u5ba2\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3082\u4e0a\u304c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/strong>\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u306f\u3001\u4ee5\u4e0b\u3067\u3042\u3052\u305f5\u3064\u306e\u5bfe\u7b56\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u8abf\u67fb<\/li>\n<li>\u8a55\u4fa1\u5236\u5ea6<\/li>\n<li>\u30dc\u30fc\u30ca\u30b9<\/li>\n<li>\u8868\u5f70\u5236\u5ea6<\/li>\n<li>\u798f\u5229\u539a\u751f\u306e\u5145\u5b9f<\/li>\n<\/ul>\n<p>\u4e00\u898bCS\u5411\u4e0a\u3068\u306f\u95a2\u4fc2\u306a\u3055\u305d\u3046\u306a\u6388\u696d\u54e1\u6e80\u8db3\u5ea6\u3067\u3059\u304c\u3001\u9593\u63a5\u7684\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u899a\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u3010\u53d6\u308a\u7d44\u307f6\u3011\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3067\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b<\/h3>\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u3053\u3068\u3082\u3001CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u306a\u305c\u306a\u3089\u3001\u30b7\u30b9\u30c6\u30e0\u5316\u3067\u696d\u52d9\u3092\u52b9\u7387\u7684\u306b\u884c\u3044\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u5747\u4e00\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3069\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3082\u540c\u30ec\u30d9\u30eb\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u671f\u5f85\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u300c\u3044\u3064\u9023\u7d61\u3057\u3066\u3082\u5b89\u5b9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3089\u308c\u308b\u300d\u3068\u601d\u3063\u3066\u3044\u305f\u3060\u3051\u308c\u3070\u3001\u4fe1\u983c\u611f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u52b9\u7387\u5316\u306b\u5f79\u7acb\u3064\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u304c\u6709\u540d\u3067\u3059\u3002<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<th>SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09<\/th>\n<th>CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09<\/th>\n<th>MA\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09<\/th>\n<\/tr>\n<tr>\n<td>\u30fb\u5546\u8ac7\u304b\u3089\u53d7\u6ce8\u307e\u3067\u306e\u696d\u52d9\u3092\u30b5\u30dd\u30fc\u30c8<\/td>\n<td>\u30fb\u53d7\u6ce8\u4ee5\u964d\u306e\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8<\/td>\n<td>\u30fb\u53d7\u6ce8\u306b\u81f3\u308b\u305f\u3081\u306e\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\u3092\u81ea\u52d5\u5316<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>SFA\u3084MA\u304c\u53d7\u6ce8\u307e\u3067\u306e\u696d\u52d9\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306b\u5bfe\u3057\u3001CRM\u306f\u53d7\u6ce8\u4ee5\u964d\u306e\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3082\u306e\u3002\u76ee\u7684\u306b\u3088\u3063\u3066\u4f7f\u3044\u5206\u3051\u308c\u3070\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u7684\u78ba\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u8a73\u7d30\u306f\u3001\u4e0b\u8a18\u3092\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\uff01<\/p>\n<p>[clink url=&#8221;https:\/\/kaiwa.cloud\/media\/customer\/ma_customer_management\/&#8221;]<\/p>\n<p>\u3053\u3053\u307e\u3067\u306f\u3001CS\u5411\u4e0a\u53d6\u308a\u7d44\u307f\u306e\u5177\u4f53\u7684\u306a\u8a66\u4f5c\u3092\u7d39\u4ecb\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u3053\u304b\u3089\u306f\u3001CS\u5411\u4e0a\u306b\u53d6\u308a\u7d44\u307f\u6210\u529f\u3057\u305f\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\u4e8b\u4f8b\u30925\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2>CS\u306e\u5411\u4e0a\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\u4e8b\u4f8b5\u3064<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-6507\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_505477450-1024x683.jpeg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_505477450-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_505477450-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_505477450-768x512.jpeg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2022\/08\/AdobeStock_505477450.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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href=\"https:\/\/kaiwa.cloud\/?utm_source=media&utm_medium=article_text&utm_campaign=&utm_content=toTOP\">\u30ab\u30a4\u30af\u30e9<\/a>\u300d\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u308b\u6642\u9593\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057CS\u5411\u4e0a\u3092\u6210\u529f\u3055\u305b\u305f\u306e\u304c\u3001\u682a\u5f0f\u4f1a\u793e\u30cd\u30af\u30b9\u30c6\u30fc\u30b8\u3067\u3059\u3002<\/p>\n<p>\u65b0\u898f\u9867\u5ba2\u304b\u3089\u5728\u5eab\u306e\u6709\u7121\u3084\u8cfc\u5165\u691c\u8a0e\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u3001\u4e2d\u53e4\u8eca\u8ca9\u58f2\u696d\u7a2e\u3002\u4e00\u5ea6\u306e\u96fb\u8a71\u3067\u8981\u4ef6\u304c\u7d42\u308f\u308b\u3053\u3068\u306f\u3042\u307e\u308a\u306a\u304f\u3001\u4f55\u5ea6\u304b\u96fb\u8a71\u3067\u3084\u308a\u53d6\u308a\u3059\u308b\u4e2d\u3067\u5546\u8ac7\u306b\u9032\u3080\u30b1\u30fc\u30b9\u304c\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u524d\u306f\u6700\u521d\u306b\u300c\u521d\u3081\u3066\u306e\u304a\u96fb\u8a71\u304b\u300d\u300c\u4f55\u5ea6\u76ee\u306e\u304a\u96fb\u8a71\u304b\u300d\u3092\u805e\u304d\u3001\u3059\u3067\u306b\u5bfe\u5fdc\u4e2d\u306e\u9867\u5ba2\u306e\u5834\u5408\u306f\u62c5\u5f53\u306b\u3064\u306a\u304c\u308b\u60c5\u5831\u3092\u805e\u304d\u3060\u3057\u53d6\u6b21\u3050\u30b9\u30ad\u30eb\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u30ab\u30a4\u30af\u30e9\u5c0e\u5165\u5f8c\u306f\u3001\u7740\u4fe1\u3068\u540c\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u524d\u56de\u307e\u3067\u306e\u5bfe\u5fdc\u5c65\u6b74\u304c\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3055\u308c\u308b\u306e\u3067\u3001\u9867\u5ba2\u306b\u78ba\u8a8d\u305b\u305a\u3068\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u62c5\u5f53\u8005\u3078\u96fb\u8a71\u304c\u3064\u306a\u3052\u3089\u308c\u308b\u3088\u3046\u306b\u3002<\/p>\n<p>\u8981\u4ef6\u3092\u4f3a\u3046\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u300c\u3007\u3007\u3055\u307e\u3001\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u300d\u3068<strong>\u9867\u5ba2\u304b\u3089\u540d\u4e57\u308b\u524d\u306b\u540d\u524d\u3092\u4f1d\u3048\u308b\u3053\u3068\u3067\u5370\u8c61\u304c\u3088\u304f\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5546\u8ac7\u3092\u30b5\u30dd\u30fc\u30c8<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/kaiwa.cloud\/case\/006\/?utm_source=media_article\">\u682a\u5f0f\u4f1a\u793e\u30cd\u30af\u30b9\u30c6\u30fc\u30b8\u3055\u307e\u306e\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n<h3>\u3010\u4e8b\u4f8b2\u3011\u30b6\u30fb\u30ea\u30c3\u30c4\u30fb\u30ab\u30fc\u30eb\u30c8\u30f3\u30fb\u30db\u30c6\u30eb\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc<\/h3>\n<p>CS\u5411\u4e0a\u306e\u6210\u529f\u4f8b\u3068\u3057\u3066\u3001\u30b6\u30fb\u30ea\u30c3\u30c4\u30fb\u30ab\u30fc\u30eb\u30c8\u30f3\u30fb\u30db\u30c6\u30eb\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u306e\u4f8b\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<div class=\"well2\">\u25bc\u30b6\u30fb\u30ea\u30c3\u30c4\u30fb\u30ab\u30fc\u30eb\u30c8\u30f3\u30fb\u30db\u30c6\u30eb\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u306e\u4f8b<br 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SNKRS\u300d\u3067\u306f\u3001\u30b9\u30cb\u30fc\u30ab\u30fc\u306e\u65b0\u4f5c\u3084\u30b3\u30e9\u30dc\u60c5\u5831\u3001\u30d7\u30ed\u30b9\u30dd\u30fc\u30c4\u9078\u624b\u306e\u4f7f\u7528\u30e2\u30c7\u30eb\u60c5\u5831\u304c\u6bce\u65e5\u914d\u4fe1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u5e97\u8217\u306b\u884c\u3063\u3066\u305a\u3089\u308a\u3068\u4e26\u3076\u30b9\u30cb\u30fc\u30ab\u30fc\u306e\u4e2d\u304b\u3089\u300c\u9078\u3093\u3067\u3082\u3089\u3046\u300d\u58f2\u308a\u65b9\u304b\u3089\u3001\u30b9\u30cb\u30fc\u30ab\u30fc\u597d\u304d\u306e\u9867\u5ba2\u306b\u60c5\u5831\u3092\u914d\u4fe1\u3057\u300c\u8cfc\u5165\u3057\u305f\u3044\u6c17\u6301\u3061\u3092\u5275\u308b\u300d\u58f2\u308a\u65b9\u306b\u30b7\u30d5\u30c8\u30c1\u30a7\u30f3\u30b8\u3002<\/p>\n<p>\u30b9\u30cb\u30fc\u30ab\u30fc\u597d\u304d\u306e\u9867\u5ba2\u304c\u77e5\u308a\u305f\u3044\u60c5\u5831\u3092\u6bce\u671d\u5c4a\u3051\u308b\u3053\u3068\u3067\u3001\u300c\u30a2\u30d7\u30ea\u306e\u30b9\u30cb\u30fc\u30ab\u30fc\u60c5\u5831\u3092\u6bce\u671d\u697d\u3057\u307f\u306b\u3057\u3066\u3044\u308b\u300d\u3068\u652f\u6301\u3055\u308c\u3066\u3044\u3066\u3001\u58f2\u4e0a\u3082\u4f38\u3073\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u3010\u4e8b\u4f8b5\u3011\u682a\u5f0f\u4f1a\u793e\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37<\/h3>\n<p>\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067CS\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306b\u6210\u529f\u3057\u305f\u306e\u304c\u3001\u30e1\u30eb\u30bb\u30c7\u30b9\u30fb\u30d9\u30f3\u30c4\u306e\u6b63\u898f\u4ee3\u7406\u5e97\u3067\u3042\u308b\u682a\u5f0f\u4f1a\u793e\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37\u3067\u3059\u3002<\/p>\n<p>\u5168\u56fd12\u5e97\u8217\u5c55\u958b\u3057\u3066\u3044\u3066\u4eba\u6c17\u306e\u30e1\u30eb\u30bb\u30c7\u30b9\u30fb\u30d9\u30f3\u30c4\u3092\u53d6\u308a\u6271\u3046\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37\u3067\u306f\u3001\u6bce\u5e74\u591a\u304f\u306e\u65b0\u5165\u793e\u54e1\u304c\u5165\u793e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u9867\u5ba2\u3068\u306e\u521d\u671f\u63a5\u70b9\u306b\u306a\u308b\u3053\u3068\u304c\u591a\u3044\u81ea\u52d5\u8eca\u696d\u754c\u306b\u304a\u3044\u3066\u3001\u96fb\u8a71\u5bfe\u5fdc\u306f\u975e\u5e38\u306b\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u65b0\u5165\u793e\u54e1\u4e00\u4eba\u4e00\u4eba\u306b\u300c\u540d\u524d\u3068\u96fb\u8a71\u756a\u53f7\u3092\u805e\u304f\u3093\u3060\u3088\u300d\u3068\u3044\u3046\u57fa\u672c\u7684\u306a\u3053\u3068\u3092\u6559\u3048\u3066\u3082\u3001\u5b9f\u969b\u306b\u96fb\u8a71\u306b\u51fa\u305f\u65b0\u5165\u793e\u54e1\u304c\u540d\u524d\u3084\u96fb\u8a71\u756a\u53f7\u3092\u805e\u304d\u5fd8\u308c\u305f\u308a\u756a\u53f7\u307e\u3061\u304c\u3044\u304c\u591a\u304f\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u5bfe\u7b56\u3068\u3057\u3066\u9332\u97f3\u6a5f\u80fd\u304c\u3064\u3044\u3066\u3044\u308b\u30ab\u30a4\u30af\u30e9\u3092\u5c0e\u5165\u3057\u3066\u304b\u3089\u306f\u3001<strong>\u756a\u53f7\u306e\u805e\u304d\u3082\u308c\u3084\u805e\u304d\u307e\u3061\u304c\u3044\u306e\u30ea\u30b9\u30af\u304c\u306a\u304f\u306a\u308a\u307e\u3057\u305f<\/strong>\u3002\u7740\u4fe1\u3068\u540c\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u304c\u753b\u9762\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3055\u308c\u308b\u306e\u3067\u3001\u65e2\u5b58\u5ba2\u306e\u5bfe\u5fdc\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u3002<\/p>\n<p>\u30ab\u30a4\u30af\u30e9\u5c0e\u5165\u3067\u5b9f\u73fe\u3057\u305f\u3066\u3044\u306d\u3044\u306a\u5bfe\u5fdc\u3068\u53d6\u308a\u3053\u307c\u3057\u9632\u6b62\u52b9\u679c\u306f\u3001\u30b7\u30e5\u30c6\u30eb\u30f3\u4e16\u7530\u8c37\u306eCS\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\uff1a<a 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