{"id":4569,"date":"2021-11-01T07:00:16","date_gmt":"2021-10-31T22:00:16","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=4569"},"modified":"2023-03-02T18:37:20","modified_gmt":"2023-03-02T09:37:20","slug":"customer-satisfaction-howto-up","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/crm-tools\/crm\/customer-satisfaction-howto-up\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u7406\u7531\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5bfe\u7b56\u307e\u3067\u89e3\u8aac"},"content":{"rendered":"<p>\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u4f01\u696d\u306f\u4f55\u304c\u539f\u56e0\u306a\u306e\u3060\u308d\u3046&#8230;\u300d<\/p>\n<p>\u3068\u8003\u3048\u3066\u3044\u308b\u65b9\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u304b\u3089\u306e\u8a55\u4fa1\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u4f01\u696d\u306b\u306f\u7406\u7531\u304c\u3042\u308a\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u65b0\u898f\u9867\u5ba2\u3084\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u7d50\u679c\u7684\u306b\u4f01\u696d\u306e\u696d\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002<\/p>\n<p>\u3086\u3048\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u7406\u7531\u3084\u6539\u5584\u65b9\u6cd5\u3092\u77e5\u3063\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u696d\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u4eca\u56de\u306f\u3001<\/p>\n<ul>\n<li>\u4f01\u696d\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u7406\u75313\u3064<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c83\u3064<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3067\u304d\u308b\u5bfe\u7b563\u9078<\/li>\n<\/ul>\n<p>\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u3092\u72d9\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\\\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u3001\u7af6\u5408\u4ed6\u793e\u306b\u5dee\u3092\u3064\u3051\u308b\uff01\/<br \/><\/span><a title=\"\u9867\u5ba2\u3068\u306e\u5186\u6ed1\u306a\r\n\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30c1\u30fc\u30e0\u3067\u5b9f\u73fe\u300c\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\u300d\u30ab\u30a4\u30af\u30e9\" href=\"https:\/\/kaiwa.cloud\/media\/customer\/?utm_source=media_article&utm_medium=\" target=\"_blank\" rel=\"noopener\"><img src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/bnr_comunication.png\" alt=\"\u9867\u5ba2\u3068\u306e\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30c1\u30fc\u30e0\u3067\u5b9f\u73fe\u300c\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\u300d\u30ab\u30a4\u30af\u30e9\" style=\"border-radius:6px;border:1px solid #ccc;\" \/><\/a><\/p>\n<h2>\u4f01\u696d\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u7406\u75313\u3064<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/patrick-tomasso-fMntI8HAAB8-unsplash-1024x769.jpg\" alt=\"\" width=\"1024\" height=\"769\" class=\"alignnone size-large wp-image-4571\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/patrick-tomasso-fMntI8HAAB8-unsplash-1024x769.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/patrick-tomasso-fMntI8HAAB8-unsplash-300x225.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/patrick-tomasso-fMntI8HAAB8-unsplash-768x577.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/patrick-tomasso-fMntI8HAAB8-unsplash-1536x1153.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/patrick-tomasso-fMntI8HAAB8-unsplash-2048x1538.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u307e\u305a\u306f\u4f01\u696d\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u7406\u7531\u3068\u3057\u3066<\/p>\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u308f\u304b\u3063\u3066\u3044\u306a\u3044<\/li>\n<li>\u9867\u5ba2\u304b\u3089\u5f97\u3089\u308c\u308b\u30c7\u30fc\u30bf\u3092\u8a08\u6e2c\u3057\u3066\u3044\u306a\u3044<\/li>\n<li>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044<\/li>\n<\/ul>\n<p>\u306e\u9806\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>1. \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u308f\u304b\u3063\u3066\u3044\u306a\u3044<\/h3>\n<p>\u4f01\u696d\u306b\u3088\u3063\u3066\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u308f\u304b\u3063\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u3042\u304c\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u4e3b\u306b\u4e0b\u8a18\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\u3010\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u30e1\u30ea\u30c3\u30c8\u3011<\/strong><\/p>\n<ul>\n<li>\u65b0\u898f\u9867\u5ba2\u306e\u5897\u52a0<\/li>\n<li>\u4f01\u696d\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306e\u30a4\u30e1\u30fc\u30b8\u5411\u4e0a<\/li>\n<li>\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u78ba\u4fdd<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u4f01\u696d\u306b\u3082\u305f\u3089\u3059\u6069\u6075\u306f\u5927\u304d\u3044\u3067\u3059\u3002<\/p>\n<p>\u7d50\u679c\u7684\u306b\u696d\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u591a\u3044\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u5bfe\u7b56\u3092\u8003\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>2. 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\/>\nhttps:\/\/www.ipsj.or.jp\/dp\/contents\/publication\/34\/S0902-S06.html\n<\/p><\/blockquote>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c83\u3064<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/isaac-smith-6EnTPvPPL6I-unsplash-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4570\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/isaac-smith-6EnTPvPPL6I-unsplash-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/isaac-smith-6EnTPvPPL6I-unsplash-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/isaac-smith-6EnTPvPPL6I-unsplash-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/isaac-smith-6EnTPvPPL6I-unsplash-1536x1024.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/isaac-smith-6EnTPvPPL6I-unsplash-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u7d9a\u3044\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066<\/p>\n<ul>\n<li>\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97<\/li>\n<li>\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7<\/li>\n<li>\u65e2\u5b58\u9867\u5ba2\u306e\u751f\u6daf\u4fa1\u5024\u30a2\u30c3\u30d7<\/li>\n<\/ul>\n<p>\u306e\u9806\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>1. \u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306f\u65b0\u898f\u9867\u5ba2\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u9867\u5ba2\u306f\u53e3\u30b3\u30df\u306a\u3069\u3092\u53c2\u8003\u306b\u3057\u3066\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u304b\u3089\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u53e3\u30b3\u30df\u3092\u5e83\u3052\u3066\u3044\u308c\u3070\u3001\u305d\u308c\u3060\u3051\u65b0\u898f\u9867\u5ba2\u304c\u96c6\u307e\u308a\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n<p>\u9006\u3092\u8a00\u3048\u3070\u3001\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306f\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3057\u306b\u304f\u304f\u3001\u58f2\u4e0a\u306f\u6e1b\u5c11\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308c\u3070\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u305d\u306e\u307e\u307e\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u3082\u9ad8\u3044\u3067\u3059\u3002<\/p>\n<h3>2. \u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u53e3\u30b3\u30df\u306b\u3088\u3063\u3066\u81ea\u793e\u306e\u8a55\u5224\u304c\u62e1\u6563\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u5bfe\u5fdc\u3057\u305f\u9867\u5ba2\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u6e80\u8db3\u3057\u305f\u5834\u5408\u3001\u4ed6\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u76f8\u8ac7\u3092\u3046\u306a\u304c\u3059\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u7d50\u679c\u7684\u306b\u5bfe\u5fdc\u306e\u8cea\u304b\u3089\u30ea\u30d4\u30fc\u30bf\u30fc\u3068\u3057\u3066\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3092\u7d9a\u3051\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<p>\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7\u306f\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u7a4d\u6975\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>3. \u65e2\u5b58\u9867\u5ba2\u306e\u751f\u6daf\u4fa1\u5024\u30a2\u30c3\u30d7<\/h3>\n<p>\u4f01\u696d\u306e\u53ce\u76ca\u3092\u4e0a\u3052\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09\u304c\u91cd\u8981\u3067\u3059\u3002\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306e\u95a2\u4fc2\u306e\u306a\u304b\u3067\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3078\u3082\u305f\u3089\u3057\u3066\u304f\u308c\u308b\u4fa1\u5024\u3084\u5229\u76ca\u306e\u307e\u3068\u307e\u308a\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u5ea6\u8cb7\u3063\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u4f55\u5ea6\u3082\u30ea\u30d4\u30fc\u30c8\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306f\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u3042\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u5546\u54c1\u8ca9\u58f2\u304b\u3089\u59cb\u3081\u308b\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5f93\u6765\u3067\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u5ea6\u3060\u3051\u8ca9\u58f2\u3057\u3066\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7d42\u308f\u3089\u305b\u3066\u3057\u307e\u3046\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057\u4eca\u3067\u306f\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u30b3\u30b9\u30c8\u3092\u304b\u3051\u308b\u3088\u308a\u3082\u3001\u65e2\u5b58\u9867\u5ba2\u3068\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u3092\u91cd\u8996\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3067\u304d\u308b\u5bfe\u7b563\u9078<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/blake-wisz-0mZIT-EcH5k-unsplash-min-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4573\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/blake-wisz-0mZIT-EcH5k-unsplash-min-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/blake-wisz-0mZIT-EcH5k-unsplash-min-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/blake-wisz-0mZIT-EcH5k-unsplash-min-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/blake-wisz-0mZIT-EcH5k-unsplash-min-1536x1024.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/10\/blake-wisz-0mZIT-EcH5k-unsplash-min-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u6700\u5f8c\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5bfe\u7b56\u3068\u3057\u3066<\/p>\n<ul>\n<li>\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u3042\u3052\u308b<\/li>\n<li>CRM\u3084SFA\u3092\u4f7f\u3063\u3066\u5206\u6790\u3059\u308b<\/li>\n<li>\u53e3\u30b3\u30df\u3092\u5143\u306b\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b<\/li>\n<\/ul>\n<p>\u306e\u9806\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>1. \u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u3042\u3052\u308b<\/h3>\n<p>\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u540c\u69d8\u306b\u91cd\u8981\u3067\u3059\u3002\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3068\u3044\u3046\u6307\u6a19\u306f\u5f93\u696d\u54e1\u306e\u3084\u308a\u304c\u3044\u3084\u30b9\u30c8\u30ec\u30b9\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u300c\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u4fc2\u304c\u3042\u308b\u306e\uff1f\u300d\u3068\u601d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u304c\u6e80\u8db3\u3057\u3066\u50cd\u3051\u308b\u74b0\u5883\u304c\u3042\u308b\u3068\u512a\u79c0\u306a\u4eba\u6750\u304c\u5b9a\u7740\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u4e0a\u304c\u308b\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u58f2\u4e0a\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3001\u5f93\u696d\u54e1\u306e\u5f85\u9047\u304c\u3088\u304f\u306a\u308b\u2026\u306e\u3088\u3046\u306b\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u696d\u7e3e\u3068\u5bc6\u306a\u95a2\u308f\u308a\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u3042\u3052\u308b\u65b9\u6cd5\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u8077\u5834\u74b0\u5883\u306e\u6574\u5099<\/li>\n<li>\u4f01\u696d\u306e\u30d3\u30b8\u30e7\u30f3\u5171\u6709<\/li>\n<li>\u798f\u5229\u539a\u751f\u306e\u5145\u5b9f<\/li>\n<\/ul>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u304c\u7121\u95a2\u4fc2\u3067\u306f\u306a\u3044\u3068\u308f\u304b\u3063\u3066\u4ee5\u6765\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u91cd\u8981\u8996\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>2. CRM\u3084SFA\u3092\u4f7f\u3063\u3066\u5206\u6790\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306bCRM\u3084SFA\u3092\u6d3b\u7528\u3059\u308b\u306e\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u30cb\u30fc\u30ba\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002CRM\u3084SFA\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001<\/p>\n<ul>\n<li>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u3066\u3044\u308b\u6027\u5225<\/li>\n<li>\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u304d\u3063\u304b\u3051<\/li>\n<li>\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u3063\u305f\u304d\u3063\u304b\u3051<\/li>\n<\/ul>\n<p>\u306a\u3069\u3092\u30ea\u30b5\u30fc\u30c1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308b\u7406\u7531\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u60c5\u5831\u3092\u7ba1\u7406\u3057\u3066\u3001\u9867\u5ba2\u8996\u70b9\u306b\u7acb\u3063\u305f\u5206\u6790\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3>3. \u53e3\u30b3\u30df\u3092\u5143\u306b\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u53e3\u30b3\u30df\u3092\u5143\u306b\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n<p>\u4e0a\u8a18\u3067\u7d39\u4ecb\u3057\u305fCRM\u3084SFA\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u6539\u5584\u70b9\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u8ffd\u52a0\u6a5f\u80fd\u304c\u6b32\u3057\u3044\u3068\u3044\u3046\u8981\u671b\u304c\u3042\u3063\u305f\u5834\u5408\u3002\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u53e3\u30b3\u30df\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u304a\u3044\u3066\u306f\u6709\u76ca\u306a\u60c5\u5831\u3067\u3059\u3002<\/p>\n<p>\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u307e\u305a\u306f\u81ea\u793e\u3092\u5206\u6790\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u3066\u58f2\u4e0a\u30a2\u30c3\u30d7\uff01<\/h2>\n<p>\u4eca\u56de\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u7406\u7531\u3084\u6539\u5584\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u304a\u3055\u3089\u3044\u3059\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u4f01\u696d\u306f<\/p>\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u308f\u304b\u3063\u3066\u3044\u306a\u3044<\/li>\n<li>\u9867\u5ba2\u304b\u3089\u5f97\u3089\u308c\u308b\u30c7\u30fc\u30bf\u3092\u8a08\u6e2c\u3057\u3066\u3044\u306a\u3044<\/li>\n<li>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044<\/li>\n<\/ul>\n<p>\u306a\u3069\u306e\u7406\u7531\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306e\u5bfe\u7b56\u3092\u3057\u3066\u3001\u696d\u7e3e\u30a2\u30c3\u30d7\u3092\u72d9\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n\r\n<p 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