{"id":4460,"date":"2021-10-05T07:00:06","date_gmt":"2021-10-04T22:00:06","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=4460"},"modified":"2023-03-02T18:37:20","modified_gmt":"2023-03-02T09:37:20","slug":"cs-up-case","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/crm-tools\/crm\/cs-up-case\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u4e0a\u3052\u308b\u63a5\u5ba2\u306e\u4e8b\u4f8b\u3068\u306f\uff1f\u8abf\u67fb\u3084\u6539\u5584\u306e\u65b9\u6cd5\u3082\u7d39\u4ecb"},"content":{"rendered":"<p>\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff1aCustomer Satisfaction\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09\uff09\u3063\u3066\u3069\u3046\u3084\u3063\u305f\u3089\u9ad8\u307e\u308b\u3093\u3060\u308d\u3046\u2026\u300d<\/p>\n<p>\u3068\u8003\u3048\u3066\u3044\u308b\u65b9\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u5f8c\u306b\u52a0\u3048\u3066\u300c\u4e8b\u524d\u306e\u671f\u5f85\u5024\u300d\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u8cfc\u5165\u30fb\u5229\u7528\u524d\u306e\u671f\u5f85\u5024\u3092\u4e0a\u56de\u3063\u305f\u3068\u304d\u306b\u3001\u304a\u5ba2\u3055\u307e\u306f\u3055\u3089\u306b\u597d\u5370\u8c61\u3092\u62b1\u304f\u305f\u3081\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u63a5\u5ba2\u306b\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3078\u306e\u6ce8\u529b\u304c\u52b9\u679c\u7684\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u4eca\u56de\u306f\u3001<\/p>\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3092\u7d39\u4ecb<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u8abf\u67fb\u65b9\u6cd5\u3068\u53c2\u8003\u306b\u306a\u308b\u6307\u6a19<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u91cd\u8981\u306a\u306e\u306f\u300c\u671f\u5f85\u5024\u306e\u628a\u63e1\u300d<\/li>\n<li>\u9867\u5ba2\u306e\u671f\u5f85\u5024\u3092\u628a\u63e1\u3057\u3001\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u4e0a\u3052\u308b\u63a5\u5ba2\u3068\u306f\uff1f<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u5f93\u696d\u54e1\u6e80\u8db3\uff08ES\uff09\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u6539\u5584\u3057\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\u3082\u9ad8\u3081\u308b\u65b9\u6cd5<\/li>\n<\/ul>\n<p>\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u306a\u304a\u3001\u96fb\u8a71\u5fdc\u5bfe\u306e\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u305f\u3044\u5834\u5408\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u306a\u304b\u3067\u3082\u300c\u30ab\u30a4\u30af\u30e9\u300d\u306b\u306f\u3001\u300c\u9867\u5ba2\u5bfe\u5fdc\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u300d\u3084\u300c\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u6a5f\u80fd\u300d\u3092\u591a\u6570\u642d\u8f09\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\r\n\r\n<p>\u30ab\u30a4\u30af\u30e9\u304c\u3088\u304f\u308f\u304b\u308b\u8cc7\u6599\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306e\u3046\u3048\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\uff01<\/p>\r\n\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u5c0e\u5165\u793e\u65702000\u793e\u4ee5\u4e0a\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/?utm_source=media&utm_medium=article_btn&utm_campaign=&utm_content=toTOP\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a\uff0f<\/span><\/p>\r\n\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3092\u7d39\u4ecb<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/woman-4702060_1920-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4466\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/woman-4702060_1920-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/woman-4702060_1920-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/woman-4702060_1920-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/woman-4702060_1920-1536x1024.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/woman-4702060_1920.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u6700\u521d\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306b\u3064\u3044\u3066\u3001<\/p>\n<ul>\n<li>CS\u3068\u306f<\/li>\n<li>CS\u306e\u4ee3\u8868\u7684\u306a\u6307\u6a19<\/li>\n<li>\u65e5\u672c\u7248\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19<\/li>\n<\/ul>\n<p>\u306e\u89b3\u70b9\u304b\u3089\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>CS\u3068\u306f\u3001\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6<\/h3>\n<p>CS\u3068\u306f\u300cCustomer Satisfaction\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09\u300d\u306e\u7565\u3067\u3001\u300c\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u300d\u3092\u3042\u3089\u308f\u3059\u3082\u306e\u3067\u3059\u3002\u300c\u671f\u5f85\u5024\u300d\u3068\u8868\u73fe\u3055\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u306f\u5546\u54c1\u3092\u8cfc\u5165\u3059\u308b\u524d\u3001\u671f\u5f85\u3092\u62b1\u3044\u3066\u3044\u308b\u3053\u3068\u304c\u307b\u3068\u3093\u3069\u3002\u8cfc\u5165\u3084\u5229\u7528\u306b\u3042\u305f\u3063\u3066\u3001\u671f\u5f85\u5024\u3092\u8d85\u3048\u308b\u611f\u52d5\u3092\u4f53\u9a13\u3059\u308b\u3068\u3001CS\u306f\u4e0a\u304c\u308a\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n<h3>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u304c\u4ee3\u8868\u7684\u306a\u6307\u6a19<\/h3>\n<p>CS\u306f\u3001\u4e3b\u306b\u300cCSAT\u300d\u3068\u3044\u3046\u6307\u6a19\u3067\u8868\u73fe\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>CSAT\u3068\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3067\u304a\u5ba2\u3055\u307e\u304c\u3069\u308c\u304f\u3089\u3044\u559c\u3093\u3067\u3044\u308b\u306e\u304b\u3092\u6e2c\u5b9a\u3057\u305f\u3082\u306e\u3002\u300cCustomer Satisfaction Score\u300d\u306e\u7565\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5177\u4f53\u7684\u306a\u30b9\u30b3\u30a2\u3067\u6e80\u8db3\u5ea6\u3092\u8868\u73fe\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u975e\u5e38\u306b\u6e80\u8db3<\/li>\n<li>\u6e80\u8db3<\/li>\n<li>\u666e\u901a<\/li>\n<li>\u4e0d\u6e80<\/li>\n<li>\u975e\u5e38\u306b\u4e0d\u6e80<\/li>\n<\/ul>\n<p>CSAT\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5909\u5316\u3092\u6e2c\u5b9a\u3057\u305f\u3044\u3068\u304d\u306b\u4f7f\u7528\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u7d50\u679c\u3001\u300c\u3053\u308c\u307e\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u4ee5\u4e0a\u306b\u304a\u5ba2\u3055\u307e\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u3066\u3044\u308b\u306e\u304b\u300d\u3092\u77e5\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3>\u65e5\u672c\u7248\u9867\u5ba2\u6e80\u8db3\u5ea6\u300cJCSI\u300d\u3082\u4f5c\u3089\u308c\u3066\u3044\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u306f\u8907\u6570\u3042\u308a\u307e\u3059\u304c\u3001\u65e5\u672c\u3067\u306f\u300cJCSI\u300d\u3082\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>JCSI\u3068\u306f\u300cJapanese Customer Satisfaction Index\u300d\u306e\u7565\u3067\u3059\u3002\u751f\u7523\u6027\u3092\u6e2c\u308b\u6307\u6a19\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001\u7d4c\u6e08\u7523\u696d\u7701\u3084\u5b66\u8b58\u7814\u7a76\u8005\u3001\u4f01\u696d\u306a\u3069\u306e\u5354\u529b\u306e\u3082\u3068\u4f5c\u6210\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u696d\u52d9\u306e\u52b9\u7387\u5316\u306a\u3069\u306b\u3088\u3063\u3066\u30a4\u30f3\u30d7\u30c3\u30c8\u3092\u6e1b\u3089\u3057\u3001\u4ed8\u52a0\u4fa1\u5024\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4ed6\u306e\u6d88\u8cbb\u8005\u8abf\u67fb\u3001\u30d6\u30e9\u30f3\u30c9\u8abf\u67fb\u3068\u7570\u306a\u308b\u90e8\u5206\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e3\u3064\u3002<\/p>\n<ul>\n<li>\u696d\u7a2e\u6a2a\u65ad\u306e\u7d71\u4e00\u7684\u306a\u8a2d\u554f\u306b\u3088\u308a\u3001\u696d\u7a2e\u3092\u8d85\u3048\u305f\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6a19\u3068\u306a\u3063\u3066\u3044\u308b<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u300c6\u6307\u6a19\u300d\u306b\u3088\u308a\u3001\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u304c\u591a\u9762\u7684\u306b\u3067\u304d\u308b<\/li>\n<li>\u696d\u7a2e\u30fb\u4f01\u696d\u3092\u4e2d\u9577\u671f\u3067\u30a2\u30ec\u30f3\u30b8\u3057\u3066\u304a\u308a\u3001\u300c\u7d4c\u55b6\u76ee\u6a19\u300d\u3068\u3057\u3066\u5229\u7528\u3067\u304d\u308b<\/li>\n<\/ul>\n<blockquote><p>\n\u51fa\u5178\uff1a\u516c\u76ca\u8ca1\u56e3\u6cd5\u4eba \u65e5\u672c\u751f\u7523\u6027\u672c\u90e8 \u30b5\u30fc\u30d3\u30b9\u7523\u696d\u751f\u7523\u6027\u5354\u8b70\u4f1a\u300cJCSI\uff08\u2f47\u672c\u7248\u9867\u5ba2\u6e80\u2f9c\u5ea6\u6307\u6570\uff09\u306b\u3064\u3044\u3066\u300d<br \/>\nhttps:\/\/www.meti.go.jp\/committee\/kenkyukai\/sansei\/chiikikigyo_hyoka\/pdf\/003_s02_00.pdf\n<\/p><\/blockquote>\n<p>\u65e5\u672c\u4f01\u696d\u306f\u3001\u300cJCSI\u300d\u3092\u53c2\u8003\u306b\u3059\u308b\u306e\u3082\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u8abf\u67fb\u65b9\u6cd5\u3068\u53c2\u8003\u306b\u306a\u308b\u6307\u6a19<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/receptionists-5975962_1920-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4465\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/receptionists-5975962_1920-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/receptionists-5975962_1920-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/receptionists-5975962_1920-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/receptionists-5975962_1920-1536x1025.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/receptionists-5975962_1920.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u6b21\u306f\u3001\u5b9f\u969b\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8abf\u67fb\u3059\u308b\u65b9\u6cd5\u3084\u4ed6\u306e\u6307\u6a19\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/li>\n<li>ACSI<\/li>\n<li>NPS<\/li>\n<\/ul>\n<p>\u306e3\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>CS\u306e\u8abf\u67fb\u65b9\u6cd5\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u4ee3\u8868\u7684<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u8abf\u67fb\u65b9\u6cd5\u306f\u3001\u4e00\u822c\u7684\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<\/p>\n<p>\u9805\u76ee\u306f\u6b21\u306e2\u30d1\u30bf\u30fc\u30f3\u3002<\/p>\n<ul>\n<li>\u9078\u629e\u5f0f\uff1a\u300c\u6e80\u8db3\u30fb\u666e\u901a\u30fb\u4e0d\u6e80\u300d\u306a\u3069\u8907\u6570\u9805\u76ee\u304b\u3089\u5f53\u3066\u306f\u307e\u308b\u3082\u306e\u3092\u9078\u629e<\/li>\n<li>\u8a18\u8ff0\u5f0f\uff1a\u610f\u898b\u3092\u81ea\u7531\u306b\u8a18\u5165<\/li>\n<\/ul>\n<p>\u3044\u304f\u3064\u304b\u306e\u8cea\u554f\u306b\u7b54\u3048\u3066\u3082\u3089\u3046\u3068\u3001\u6e80\u8db3\u5ea6\u30ec\u30d9\u30eb\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u4f55\u5ea6\u304b\u5b9f\u65bd\u3057\u3066\u3001\u304a\u5ba2\u3055\u307e\u306e\u6e80\u8db3\u5ea6\u3092\u9577\u671f\u7684\u306b\u78ba\u8a8d\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u8fd1\u5e74\u306f\u300cACSI\u300d\u3082\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u628a\u63e1\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u3001\u8fd1\u5e74\u306f\u300cACSI\u300d\u3082\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>ACSI\uff08American Customer Satisfaction Index\uff09\u3068\u306f\u3001\u30a2\u30e1\u30ea\u30ab\u3067\u958b\u767a\u3055\u308c\u305f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>ACSI\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u671f\u5f85\u5024\u3084\u4f7f\u7528\u5f8c\u306e\u611f\u60f3\u306a\u3069\u3082\u8cea\u554f\u3057\u307e\u3059\u3002\u671f\u5f85\u5024\u306f\u3069\u308c\u304f\u3089\u3044\u9ad8\u304b\u3063\u305f\u306e\u304b\u3001\u6e80\u305f\u3057\u3066\u3044\u308b\u306e\u304b\u306a\u3069\u3001\u3088\u308a\u5177\u4f53\u7684\u306b\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e8b\u524d\u306e\u671f\u5f85\u5024\u306b\u52a0\u3048\u3066\u5b9f\u969b\u306e\u30ae\u30e3\u30c3\u30d7\u3082\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u4e0d\u6e80\u304c\u62fe\u3044\u3084\u3059\u304f\u306a\u308b\u3053\u3068\u3082\u3002\u305d\u306e\u7d50\u679c\u3001\u53ce\u76ca\u6027\u3068\u306e\u95a2\u9023\u3082\u9ad8\u304f\u306a\u308b\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u300cNPS\u300d\u3092\u53c2\u8003\u306b\u3059\u308b\u4f01\u696d\u3082\u591a\u3044<\/h3>\n<p>\u300cNPS\u300d\u3068\u3044\u3046\u6307\u6a19\u3092\u6d3b\u7528\u3059\u308b\u4f01\u696d\u3082\u591a\u3044\u3067\u3059\u3002<\/p>\n<p>\u300cNPS\uff08Net Promoter Score\uff09\u300d\u3068\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u308c\u304f\u3089\u3044\u4ed6\u4eba\u306b\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u306e\u304b\u3001\u63a8\u85a6\u5ea6\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3082\u306e\u3002<\/p>\n<p>\u300c\u63a8\u85a6\u3057\u305f\u3044\u30fb\u3057\u306a\u3044\u300d\u306a\u3069\u306e\u9805\u76ee\u3092\u9078\u629e\u3059\u308b\u3001\u3082\u3057\u304f\u306f\u63a8\u85a6\u5ea6\u30921\u301c10\u306e\u6570\u5b57\u3067\u63a1\u70b9\u3057\u3066\u3082\u3089\u3046\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<p>\u57fa\u672c\u7684\u306b\u3001\u81ea\u5206\u304c\u6e80\u8db3\u3057\u3066\u3044\u306a\u3044\u3068\u4ed6\u8005\u306b\u304a\u3059\u3059\u3081\u3057\u3088\u3046\u3068\u306f\u8003\u3048\u307e\u305b\u3093\u3002\u304a\u5ba2\u3055\u307e\u81ea\u8eab\u304c\u611f\u3058\u308b\u4fa1\u5024\u30fb\u6e80\u8db3\u5ea6\u3088\u308a\u3082\u3001\u3055\u3089\u306b\u6b63\u78ba\u306b\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u5229\u7528\u793e\u65703,100\u793e\u4ee5\u4e0a\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=&amp;utm_content=toTOP\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a<\/span><\/p>\r\n<\/div>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u91cd\u8981\u306a\u306e\u306f\u300c\u671f\u5f85\u5024\u306e\u628a\u63e1\u300d<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/patrick-tomasso-fMntI8HAAB8-unsplash-1024x769.jpg\" alt=\"\" width=\"1024\" height=\"769\" class=\"alignnone size-large wp-image-4464\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/patrick-tomasso-fMntI8HAAB8-unsplash-1024x769.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/patrick-tomasso-fMntI8HAAB8-unsplash-300x225.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/patrick-tomasso-fMntI8HAAB8-unsplash-768x577.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/patrick-tomasso-fMntI8HAAB8-unsplash-1536x1153.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/patrick-tomasso-fMntI8HAAB8-unsplash-2048x1538.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u3053\u3053\u307e\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u671f\u5f85\u5024\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u5148\u307b\u3069\u5c11\u3057\u304a\u4f1d\u3048\u3057\u305f\u3088\u3046\u306b\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u5f8c\u3060\u3051\u3067\u306f\u3001\u60c5\u5831\u304c\u8db3\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u3082\u305d\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u96a0\u308c\u305f\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u305f\u3068\u304d\u306b\u5f97\u3089\u308c\u308b\u3082\u306e\u3067\u3059\u3002\u305d\u3057\u3066\u6e80\u305f\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u4e0a\u56de\u308b\u3068\u3044\u3046\u610f\u8b58\u3092\u6301\u3064\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u81ea\u793e\u306e\u30d5\u30a1\u30f3\u306b\u306a\u3063\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u3082\u3001\u671f\u5f85\u5024\u306f\u3057\u3063\u304b\u308a\u3068\u628a\u63e1\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u4e8b\u524d\u306e\u671f\u5f85\u5024\u3092\u628a\u63e1\u3057\u3001\u5b9f\u969b\u306e\u8a55\u4fa1\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u77e5\u308b<\/h3>\n<p>\u4e8b\u524d\u306e\u671f\u5f85\u5024\u306b\u52a0\u3048\u3066\u3001\u300c\u5b9f\u969b\u306e\u8a55\u4fa1\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u300d\u3092\u77e5\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4e8b\u524d\u306e\u671f\u5f85\u5024\u3092\u3082\u3068\u306b\u5546\u54c1\u958b\u767a\u3092\u3057\u3066\u3082\u3001\u304a\u5ba2\u3055\u307e\u306b\u8a55\u4fa1\u3055\u308c\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u63d0\u4f9b\u3057\u305f\u5f8c\u3001\u8a55\u4fa1\u3092\u3082\u3068\u306b\u6539\u5584\u3092\u304f\u308a\u8fd4\u3059\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u6539\u5584\u3092\u304f\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001\u305d\u306e\u59ff\u52e2\u304c\u8a55\u4fa1\u3055\u308c\u308b\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u826f\u304f\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u63d0\u4f9b\u5f8c\u306b\u3082\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u3092\u5b9f\u65bd\u3057\u3001\u8a55\u4fa1\u3092\u628a\u63e1\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u9867\u5ba2\u306e\u671f\u5f85\u5024\u3092\u628a\u63e1\u3057\u3001\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u4e0a\u3052\u308b\u63a5\u5ba2\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/docusign-7RWBSYA9Rro-unsplash-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4463\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/docusign-7RWBSYA9Rro-unsplash-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/docusign-7RWBSYA9Rro-unsplash-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/docusign-7RWBSYA9Rro-unsplash-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/docusign-7RWBSYA9Rro-unsplash-1536x1024.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/docusign-7RWBSYA9Rro-unsplash-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u7d9a\u3044\u3066\u306f\u3001\u3055\u3089\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u63a5\u5ba2\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u610f\u8b58<\/li>\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528<\/li>\n<li>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u610f\u8b58<\/li>\n<\/ul>\n<p>\u306e3\u3064\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30dd\u30a4\u30f3\u30c81.\u65e2\u5b58\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u610f\u8b58\u3059\u308b<\/h3>\n<p>\u307e\u305a\u65e2\u5b58\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u610f\u8b58\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u3088\u304f\u3042\u308b\u8cea\u554f\u30fb\u7591\u554f\u70b9\u3092\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306b\u63b2\u8f09\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u524d\u306b\u7b54\u3048\u3092\u63d0\u4f9b\u3059\u308b\u306a\u3069\u3067\u3059\u3002<\/p>\n<p>\u3068\u3044\u3046\u306e\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3079\u304d\u76f8\u624b\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3059\u3067\u306b\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u4eba\u3082\u5bfe\u8c61\u3067\u3059\u3002<\/p>\n<p>\u7279\u306b\u65e2\u5b58\u9867\u5ba2\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u9577\u671f\u7684\u306a\u30d5\u30a1\u30f3\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306b\u5bfe\u3059\u308b\u611b\u7740\u3084\u5fe0\u8aa0\u3092\u610f\u5473\u3059\u308b\u300c\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u300d\u304c\u9ad8\u307e\u308a\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u611b\u7528\u3001\u4ed6\u4eba\u306b\u63a8\u85a6\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u4f01\u696d\u306e\u5229\u76ca\u306b\u3082\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3082\u610f\u8b58\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u30dd\u30a4\u30f3\u30c82.CRM\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u63a5\u5ba2\u306b\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u3082\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u500b\u4eba\u60c5\u5831\u3084\u8cfc\u5165\u30fb\u5bfe\u5fdc\u5c65\u6b74\u306a\u3069\u3092\u307e\u3068\u3081\u3066\u8a18\u9332\u3067\u304d\u308b\u3082\u306e\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u306e\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u3042\u308b\u7a0b\u5ea6\u4e8b\u524d\u306e\u671f\u5f85\u5024\u306a\u3069\u3092\u4e88\u60f3\u3059\u308b\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u304c\u591a\u3044\u5834\u5408\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[clink url=&#8221;https:\/\/kaiwa.cloud\/media\/customer\/crm-comparison\/&#8221;]<\/p>\n<h3>\u30dd\u30a4\u30f3\u30c83.\u5f93\u696d\u54e1\u6e80\u8db3\uff08ES\uff09\u3082\u610f\u8b58\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u306f\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\uff08Employee Satisfaction\uff09\u3082\u610f\u8b58\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5e97\u982d\u3067\u306e\u63a5\u5ba2\u306e\u5834\u5408\u3001\u304a\u5ba2\u3055\u307e\u3068\u76f4\u63a5\u95a2\u308f\u308b\u306e\u306f\u5f93\u696d\u54e1\u3067\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u304c\u696d\u52d9\u3084\u81ea\u793e\u306e\u5bfe\u5fdc\u306b\u4e0d\u6e80\u3092\u611f\u3058\u3066\u3044\u308b\u5834\u5408\u3001\u4e0d\u6109\u5feb\u306a\u614b\u5ea6\u3067\u63a5\u5ba2\u3057\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u4eba\u624b\u4e0d\u8db3\u306b\u3088\u3063\u3066\u4f59\u88d5\u304c\u306a\u3044\u5834\u5408\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u306f\u63d0\u4f9b\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u3088\u308a\u826f\u3044\u63a5\u5ba2\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u306b\u3082\u6ce8\u76ee\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u5229\u7528\u793e\u65703,100\u793e\u4ee5\u4e0a\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=&amp;utm_content=toTOP\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a<\/span><\/p>\r\n<\/div>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u5f93\u696d\u54e1\u6e80\u8db3\uff08ES\uff09\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/daniel-fazio-DzqeB43HfnE-unsplash-1024x819.jpg\" alt=\"\" width=\"1024\" height=\"819\" class=\"alignnone size-large wp-image-4462\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/daniel-fazio-DzqeB43HfnE-unsplash-1024x819.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/daniel-fazio-DzqeB43HfnE-unsplash-300x240.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/daniel-fazio-DzqeB43HfnE-unsplash-768x614.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/daniel-fazio-DzqeB43HfnE-unsplash-1536x1229.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/daniel-fazio-DzqeB43HfnE-unsplash-2048x1639.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u6b21\u306f\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u682a\u5f0f\u4f1a\u793e\u30e1\u30e2\u30ea\u30a2\u30eb\u30a2\u30fc\u30c8\u306e\u5927\u91ce\u5c4b<\/li>\n<li>\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e<\/li>\n<\/ul>\n<p>\u306e2\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u306d\u3002<\/p>\n<h3>\u4e8b\u4f8b1.\u682a\u5f0f\u4f1a\u793e\u30e1\u30e2\u30ea\u30a2\u30eb\u30a2\u30fc\u30c8\u306e\u5927\u91ce\u5c4b<\/h3>\n<p>\u846c\u796d\u4f1a\u793e\u306e<a href=\"https:\/\/www.ohnoya.co.jp\/\" target=\"_blank\" rel=\"noopener\">\u682a\u5f0f\u4f1a\u793e\u30e1\u30e2\u30ea\u30a2\u30eb\u30a2\u30fc\u30c8<\/a>\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u3088\u308b\u4e8b\u524d\u671f\u5f85\u5024\u306e\u628a\u63e1\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3082\u3068\u3082\u3068\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u306f\u3001\u96fb\u8a71\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u846c\u5100\u95a2\u9023\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u5fc5\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u6c7a\u307e\u3063\u3066\u304a\u308a\u3001\u96fb\u8a71\u3067\u306e\u58f2\u308a\u8fbc\u307f\u306f\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u3053\u3067\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u3092\u3001\u4ee5\u4e0b\u306e4\u3064\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u30c6\u30ec\u30d3CM\u306a\u3069\u306b\u3088\u3063\u3066\u81ea\u793e\u306e\u5b58\u5728\u3092\u77e5\u3063\u3066\u3082\u3089\u3046<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7121\u6599\u76f8\u8ac7\u3092\u5b9f\u65bd\u3059\u308b<\/li>\n<li>\u304a\u846c\u5f0f\u3084\u304a\u5893\u306b\u95a2\u3059\u308b\u30bb\u30df\u30ca\u30fc\u3092\u958b\u50ac\u3057\u3001\u6298\u8fbc\u30c1\u30e9\u30b7\u3067\u96c6\u5ba2\u3059\u308b<\/li>\n<li>\u30bb\u30df\u30ca\u30fc\u53c2\u52a0\u8005\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u304a\u9858\u3044\u3059\u308b<\/li>\n<\/ul>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u7121\u6599\u76f8\u8ac7\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u7591\u554f\u3084\u60a9\u307f\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u30bb\u30df\u30ca\u30fc\u5f8c\u306b\u300c\u5546\u54c1\u306e\u6848\u5185\u3092\u5e0c\u671b\u3059\u308b\u304b\u300d\u306a\u3069\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u3092\u5fc3\u304c\u3051\u307e\u3057\u305f\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5f97\u3089\u308c\u308b\u305f\u3081\u3001\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u307e\u305b\u3093\u3002\u671f\u5f85\u5024\u306b\u6cbf\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<blockquote><p>\u51fa\u5178\uff1a\u55b6\u696d\u30e9\u30dc\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u4e0a\u3052\u308b\u306b\u306f\uff1f 3\u3064\u306e\u5177\u4f53\u7b56\u3068\u6700\u9069\u306a\u6307\u6a19\u3092\u7d39\u4ecb\u300d<br \/>\nhttps\uff1a\/\/www.e-sales.jp\/eigyo-labo\/customer-satisfaction-1079\n<\/p><\/blockquote>\n<h3>\u4e8b\u4f8b2.\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e<\/h3>\n<p><a href=\"https:\/\/www.volvo-tohoauto.com\/\" target=\"_blank\" rel=\"noopener\">\u6771\u90a6\u30aa\u30fc\u30c8\u682a\u5f0f\u4f1a\u793e<\/a>\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308b\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u306b\u3088\u3063\u3066\u3001CS\u3068ES\u4e21\u65b9\u306e\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u306e\u304a\u540d\u524d\u3084\u96fb\u8a71\u756a\u53f7\u3001\u8eca\u7a2e\u3092\u8a18\u9332\u3057\u3001\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3082\u8868\u793a\u3002\u901a\u8a71\u6642\u306b\u78ba\u8a8d\u3059\u308b\u624b\u9593\u3092\u7701\u304d\u3001\u5fc3\u7406\u7684\u306a\u8ca0\u62c5\u304c\u304b\u304b\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u52a0\u3048\u3066\u3001\u904e\u53bb\u306e\u4e0d\u5177\u5408\u3082\u8a18\u9332\u3002\u6b21\u306e\u96fb\u8a71\u306e\u3068\u304d\u306b\u300c\u6700\u8fd1\u306e\u8abf\u5b50\u306f\u3044\u304b\u304c\u3067\u3059\u304b\uff1f\u300d\u3068\u58f0\u3092\u304b\u3051\u308b\u3053\u3068\u3067\u3001\u671f\u5f85\u3092\u4e0a\u56de\u308b\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305fCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306f\u3001\u696d\u52d9\u6642\u9593\u306e\u77ed\u7e2e\u306b\u3082\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u306b\u3088\u3063\u3066\u691c\u7d22\u306e\u6642\u9593\u3092\u52b9\u7387\u5316\u3002\u96fb\u8a71\u306e\u591a\u3044\u9031\u672b\u306f\u30011\u65e5\u3042\u305f\u308a1\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001CS\u3068ES\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<blockquote><p>\n\u51fa\u5178\uff1a<a href=\"http:\/\/https\uff1a\/\/kaiwa.cloud\/case\/030\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u300c\u96fb\u8a71\u5bfe\u5fdc\u6642\u9593\u30921\u65e51\u6642\u9593\u77ed\u7e2e \u30dc\u30eb\u30dc\u30e6\u30fc\u30b6\u30fc\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u9ad8\u3044\u30ec\u30d9\u30eb\u306e\u5bfe\u5fdc\u3082\u53ef\u80fd\u306b \u65b0\u4eba\u6559\u80b2\u3084\u793e\u54e1\u306e\u8cac\u4efb\u611f\u91b8\u6210\u306b\u3082\u5bc4\u4e0e\u3057\u305f\u300c\u30ab\u30a4\u30af\u30e9\u300d\u300d<\/a>\n<\/p><\/blockquote>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u6539\u5584\u3057\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\u3082\u9ad8\u3081\u308b\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/analysis-1841158_1920-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4461\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/analysis-1841158_1920-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/analysis-1841158_1920-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/analysis-1841158_1920-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/analysis-1841158_1920-1536x1024.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/09\/analysis-1841158_1920.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u5148\u307b\u3069\u306e\u4e8b\u4f8b\u3067\u3082\u7d39\u4ecb\u3057\u305f\u3088\u3046\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6539\u5584\u3057\u306a\u304c\u3089\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u306b\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u304a\u3059\u3059\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u300c\u30ab\u30a4\u30af\u30e9\u300d\u306e\u7279\u5fb4\u3068\u3001\u5177\u4f53\u7684\u306a\u52b9\u679c\u3092\u89e3\u8aac\u3057\u307e\u3059\u306d\u3002<\/p>\n<h3>\u30ab\u30a4\u30af\u30e9\u3068\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0<\/h3>\n<p><a href=\"https:\/\/kaiwa.cloud\/?utm_source=tsuroku_article\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9<\/a>\u3068\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u30af\u30e9\u30a6\u30c9\u4e0a\u306b\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u7279\u306b\u96fb\u8a71\u5bfe\u5fdc\u306b\u5f79\u7acb\u3064\u6a5f\u80fd\u304c\u8c4a\u5bcc\u3067\u3059\u3002<\/p>\n<p>\u30ab\u30a4\u30af\u30e9\u3067\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u57fa\u672c\u60c5\u5831\u3084\u904e\u53bb\u554f\u3044\u5408\u308f\u305b\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3002\u7740\u4fe1\u6642\u306b\u304a\u540d\u524d\u306a\u3069\u304c\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u901a\u8a71\u4e2d\u306b\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u306b\u3068\u3063\u3066\u306f\u3084\u308a\u53d6\u308a\u304c\u30b9\u30e0\u30fc\u30ba\u306a\u305f\u3081\u3001\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u306b\u304f\u3044\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u901a\u8a71\u9332\u97f3<\/li>\n<li>\u97f3\u58f0\u30c6\u30ad\u30b9\u30c8\u5316<\/li>\n<li>\u30b7\u30e7\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u9001\u4fe1<\/li>\n<li>\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a<\/li>\n<\/ul>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3067\u306f\u300c\u8a00\u3063\u305f\u30fb\u8a00\u308f\u306a\u3044\u300d\u306e\u30c8\u30e9\u30d6\u30eb\u3082\u8d77\u304d\u3084\u3059\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u901a\u8a71\u9332\u97f3\u3084\u97f3\u58f0\u30c6\u30ad\u30b9\u30c8\u5316\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u6b63\u78ba\u306a\u3084\u308a\u53d6\u308a\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u96fb\u8a71\u5bfe\u5fdc\u306e\u8ca0\u62c5\u304c\u6e1b\u3063\u305f\u3068\u306e\u58f0\u591a\u6570\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u3092\u30c1\u30a7\u30c3\u30af\" href=\"https:\/\/kaiwa.cloud\/lp\/service-rec\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u3092\u30c1\u30a7\u30c3\u30af<\/a><br \/><\/span><span style=\"font-weight: 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