{"id":4347,"date":"2021-09-07T07:00:25","date_gmt":"2021-09-06T22:00:25","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=4347"},"modified":"2023-03-02T18:37:20","modified_gmt":"2023-03-02T09:37:20","slug":"call-center-cs","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/crm-tools\/crm\/call-center-cs\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306e\u65b9\u6cd5\u3068\u6307\u6a19\u3068\u306f\u3002\u6210\u529f\u4e8b\u4f8b\u3084\u304a\u3059\u3059\u3081\u30c4\u30fc\u30eb\u3082\u7d39\u4ecb"},"content":{"rendered":"<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u305f\u3089\u3044\u3044\u3093\u3060\u308d\u3046&#8230;\u300d<\/p>\n<p>\u3068\u8003\u3048\u3066\u3044\u308b\u65b9\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3092\u77e5\u308a\u3001\u4eca\u6210\u529f\u3057\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e8b\u4f8b\u304b\u3089\u7279\u5fb4\u3084\u6210\u529f\u306e\u305f\u3081\u306e\u65bd\u7b56\u3092\u5b66\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u4eca\u56de\u306f\u3001<\/p>\n<ul>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u91cd\u8996\u3055\u308c\u308b\u7406\u7531\u3068\u306f\uff1f<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8a08\u6e2c\u3059\u308b\u6307\u6a19<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e8b\u4f8b<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65b9\u6cd53\u3064<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u306fIT\u30c4\u30fc\u30eb\u304c\u304a\u3059\u3059\u3081<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308bIT\u30c4\u30fc\u30eb\u3067\u8ff7\u3063\u305f\u3089\u30ab\u30a4\u30af\u30e9\u304c\u304a\u3059\u3059\u3081<\/li>\n<\/ul>\n<p>\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\r\n<p 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decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lumensoft-technologies-WaGMKmJ2F0Y-unsplash-1024x691.jpg\" alt=\"\" width=\"1024\" height=\"691\" class=\"alignnone size-large wp-image-4354\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lumensoft-technologies-WaGMKmJ2F0Y-unsplash-1024x691.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lumensoft-technologies-WaGMKmJ2F0Y-unsplash-300x202.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lumensoft-technologies-WaGMKmJ2F0Y-unsplash-768x518.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lumensoft-technologies-WaGMKmJ2F0Y-unsplash-1536x1036.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lumensoft-technologies-WaGMKmJ2F0Y-unsplash-2048x1382.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u306e\u7591\u554f\u3084\u30af\u30ec\u30fc\u30e0\u3092\u4e00\u756a\u306b\u53d7\u3051\u53d6\u308b\u90e8\u7f72\u3067\u3059\u3002\u305d\u3057\u3066\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u7acb\u5834\u304b\u3089\u8003\u3048\u308b\u3068\u3001\u4f01\u696d\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u76f4\u63a5\u53d6\u308c\u308b\u6570\u5c11\u306a\u3044\u5834\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u304c\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3092\u5de6\u53f3\u3059\u308b\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u4f01\u696d\u306f\u3001<\/p>\n<ul>\n<li>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u30ea\u30d4\u30fc\u30c8\u3055\u308c\u308b<\/li>\n<li>\u304a\u5ba2\u3055\u307e\u304c\u53cb\u4eba\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d39\u4ecb\u3059\u308b<\/li>\n<li>SNS\u3084\u53e3\u30b3\u30df\u3067\u5546\u54c1\u306e\u60c5\u5831\u304c\u5e83\u307e\u308b<\/li>\n<\/ul>\n<p>\u306a\u3069\u3001\u3088\u3044\u52b9\u679c\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u9006\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u5834\u5408\u3001\u304a\u5ba2\u3055\u307e\u306f\u305d\u306e\u4f01\u696d\u306b\u60aa\u3044\u30a4\u30e1\u30fc\u30b8\u3092\u3082\u3063\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u9867\u5ba2\u96e2\u308c\u304c\u8d77\u304d\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u3068\u540c\u3058\u306a\u306e\u3067\u3059\u3002<\/p>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/cytonn-photography-vWchRczcQwM-unsplash-1-1024x684.jpg\" alt=\"\" width=\"1024\" height=\"684\" class=\"alignnone size-large wp-image-4350\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/cytonn-photography-vWchRczcQwM-unsplash-1-1024x684.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/cytonn-photography-vWchRczcQwM-unsplash-1-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/cytonn-photography-vWchRczcQwM-unsplash-1-768x513.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/cytonn-photography-vWchRczcQwM-unsplash-1-1536x1025.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/cytonn-photography-vWchRczcQwM-unsplash-1-2048x1367.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u3053\u3053\u3067\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u7279\u5fb41.\u5f85\u3061\u6642\u9593\u304c\u77ed\u3044<\/li>\n<li>\u7279\u5fb42.\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b<\/li>\n<li>\u7279\u5fb43.\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8aac\u660e\u304c\u308f\u304b\u308a\u3084\u3059\u3044<\/li>\n<li>\u7279\u5fb44.\u7591\u554f\u3084\u554f\u984c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b<\/li>\n<\/ul>\n<p>\u306e4\u3064\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h3>\u7279\u5fb41.\u5f85\u3061\u6642\u9593\u304c\u77ed\u3044<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u307e\u3067\u306e\u6642\u9593\u3084\u56de\u7b54\u3092\u5f97\u308b\u307e\u3067\u306e\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3088\u3044\u5f71\u97ff\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u3059\u308b\u7406\u7531\u306f\u300c\u7591\u554f\u3084\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u300d\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u304c\u9577\u3051\u308c\u3070\u3001\u304a\u5ba2\u3055\u307e\u306f\u4e0d\u6e80\u3092\u611f\u3058\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8003\u3048\u308b\u3068\u304d\u3001\u304a\u5ba2\u3055\u307e\u3092\u5f85\u305f\u305b\u306a\u3044\u4f53\u5236\u4f5c\u308a\u306f\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3>\u7279\u5fb42.\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u67d4\u8edf\u306a\u5bfe\u5fdc\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u3068\u304d\u306b\u52b9\u679c\u7684\u306a\u59ff\u52e2\u3067\u3059\u3002<\/p>\n<p>\u901a\u5e38\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u6cbf\u3046\u306e\u3067\u3001\u304a\u5ba2\u3055\u307e\u3078\u4f1d\u3048\u308b\u5185\u5bb9\u306f\u6c7a\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u304a\u5ba2\u3055\u307e\u306e\u8981\u671b\u306f\u69d8\u3005\u3067\u3059\u3002\u30de\u30cb\u30e5\u30a2\u30eb\u901a\u308a\u3067\u306f\u3001\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u308f\u306a\u3044\u5370\u8c61\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u67d4\u8edf\u306a\u5bfe\u5fdc\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8cea\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3>\u7279\u5fb43.\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8aac\u660e\u304c\u308f\u304b\u308a\u3084\u3059\u3044<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u3055\u307e\u306b\u554f\u984c\u306e\u89e3\u6c7a\u65b9\u6cd5\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u8aac\u660e\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7\u306b\u304a\u3044\u3066\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u308f\u304b\u308a\u306b\u304f\u3044\u8aac\u660e\u306f\u805e\u3044\u3066\u3044\u308b\u3060\u3051\u3067\u3082\u75b2\u308c\u307e\u3059\u3002<\/p>\n<p>\u9006\u306b\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8aac\u660e\u306f\u982d\u306b\u67d3\u307f\u8fbc\u3093\u3067\u3044\u304f\u3088\u3046\u306b\u3001\u30ba\u30e0\u30fc\u30ba\u306b\u8a18\u61b6\u3078\u3068\u6b8b\u308a\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u8aac\u660e\u306f\u4f01\u696d\u304c\u304a\u5ba2\u3055\u307e\u306b\u597d\u611f\u3092\u4e0e\u3048\u3089\u308c\u308b\u7d76\u597d\u306e\u30c1\u30e3\u30f3\u30b9\u306a\u306e\u3067\u3059\u3002<\/p>\n<h3>\u7279\u5fb44.\u7591\u554f\u3084\u554f\u984c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u3055\u307e\u3092\u5c0e\u304d\u3001\u7591\u554f\u3084\u554f\u984c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u89e3\u6c7a\u3059\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u304c\u554f\u3044\u5408\u308f\u305b\u3059\u308b\u76ee\u7684\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u89e3\u6c7a\u3067\u304d\u306a\u3044\u7591\u554f\u3084\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u554f\u3044\u5408\u308f\u305b\u3066\u3082\u89e3\u6c7a\u306e\u898b\u8fbc\u307f\u304c\u306a\u3044\u306a\u3089\u3001\u5f53\u7136\u306a\u304c\u3089\u304a\u5ba2\u3055\u307e\u306f\u5931\u671b\u3057\u307e\u3059\u3002<\/p>\n<p>\u7591\u554f\u3084\u554f\u984c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8003\u3048\u308b\u3046\u3048\u3067\u6700\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8a08\u6e2c\u3059\u308b\u6307\u6a19<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lukas-blazek-mcSDtbWXUZU-unsplash-1024x678.jpg\" alt=\"\" width=\"1024\" height=\"678\" class=\"alignnone size-large wp-image-4353\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lukas-blazek-mcSDtbWXUZU-unsplash-1024x678.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lukas-blazek-mcSDtbWXUZU-unsplash-300x199.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lukas-blazek-mcSDtbWXUZU-unsplash-768x509.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lukas-blazek-mcSDtbWXUZU-unsplash-1536x1017.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/lukas-blazek-mcSDtbWXUZU-unsplash-2048x1356.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u5ba2\u89b3\u7684\u306b\u5206\u6790\u3059\u308b\u306b\u306f\u3069\u3046\u3057\u305f\u3089\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u6307\u6a191.CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/li>\n<li>\u6307\u6a192.CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09<\/li>\n<li>\u6307\u6a193.NPS\uff08\u9867\u5ba2\u63a8\u5968\uff09<\/li>\n<\/ul>\n<p>\u306e3\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u6307\u6a191.CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCS\uff08Customer Satisfaction\uff09\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u8981\u671b\u901a\u308a\u3001\u3082\u3057\u304f\u306f\u671f\u5f85\u4ee5\u4e0a\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u304b\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>Customer Satisfaction\u3068\u6df7\u540c\u3055\u308c\u3084\u3059\u3044\u8a00\u8449\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>Customer Success\uff08\u9867\u5ba2\u306e\u6210\u529f\uff09<\/li>\n<li>Customer Support\uff08\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff09<\/li>\n<\/ul>\n<p>\u306e2\u3064\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u5f79\u5272\u306f\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>Customer Success\uff08\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\uff09\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u671b\u3080\u7d50\u679c\u3092\u51fa\u3059\u305f\u3081\u306b\u3001\u80fd\u52d5\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u305d\u306e\u3082\u306e\u3092\u8868\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u81ea\u793e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3046\u307e\u304f\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u63d0\u6848\u3059\u308b\u3001\u4ed5\u7d44\u307f\u4f5c\u308a\u3092\u624b\u4f1d\u3046\u3001\u306a\u3069\u3067\u3059\u3002<\/p>\n<p>Customer Support\uff08\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff09\u306f\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u305f\u3068\u304d\u3001\u305d\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u884c\u70ba\u305d\u306e\u3082\u306e\u3092\u6307\u3057\u307e\u3059\u3002\u672c\u8a18\u4e8b\u306b\u304a\u3044\u3066Customer Support\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u305d\u306e\u3082\u306e\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<p>Customer Success\uff08\u9867\u5ba2\u306e\u6210\u529f\uff09\u3084Customer Support\uff08\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff09\u3092\u901a\u3058\u3066\u3001\u304a\u5ba2\u3055\u307e\u306e\u3054\u671f\u5f85\u306e\u7d50\u679c\u3092\u6570\u5024\u306a\u3069\u3067\u5177\u4f53\u7684\u306b\u898b\u3048\u308b\u3088\u3046\u306b\u3057\u305f\u3082\u306e\u304c\u3001Customer Satisfaction\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3067\u3059\u3002<\/p>\n<p>Customer Success\uff08\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\uff09\u3084Customer Support\uff08\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff09\u306f\u304a\u5ba2\u3055\u307e\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u8868\u3059\u8a00\u8449\u3001Customer Satisfaction\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306f\u305d\u306e2\u3064\u306e\u884c\u70ba\u306e\u7d50\u679c\u3092\u898b\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u6307\u6a19\u3068\u899a\u3048\u3066\u304a\u304f\u3068\u3088\u3044\u3067\u3059\u3002<\/p>\n<h3>\u6307\u6a192.CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\uff08Customer Experience\uff09\u306f\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u554f\u984c\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3066\u304b\u3089\u89e3\u6c7a\u3059\u308b\u307e\u3067\u306e\u5168\u4f53\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u826f\u3057\u60aa\u3057\u3092\u8868\u3059\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>CX\u306e\u8981\u7d20\u306b\u5148\u8ff0\u3057\u305f\u7279\u5fb41~4\u304c\u542b\u307e\u308c\u3001CX\u3092\u9ad8\u3081\u308b\u3068CS\u3082\u540c\u6642\u306b\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002\u6700\u8fd1\u3067\u306fCS\u3088\u308a\u3082CX\u306b\u6ce8\u76ee\u3059\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u6307\u6a193.NPS\uff08\u9867\u5ba2\u63a8\u5968\uff09<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eNPS\uff08Net Promoter Score\uff09\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u4f01\u696d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30ea\u30d4\u30fc\u30c8\u3059\u308b\u304b\u3001SNS\u3084\u53e3\u30b3\u30df\u3067\u8ab0\u304b\u306b\u7d39\u4ecb\u3059\u308b\u304b\u3001\u306a\u3069\u3092\u8868\u3059\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u306eSNS\u3084\u63b2\u793a\u677f\u3078\u306e\u6295\u7a3f\u3001\u53e3\u30b3\u30df\u306f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u58f2\u4e0a\u306b\u5f37\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7\u6226\u7565\u306b\u304a\u3044\u3066\u3001NPS\u306f\u8efd\u8996\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e8b\u4f8b<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/krakenimages-376KN_ISplE-unsplash-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4352\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/krakenimages-376KN_ISplE-unsplash-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/krakenimages-376KN_ISplE-unsplash-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/krakenimages-376KN_ISplE-unsplash-768x512.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/krakenimages-376KN_ISplE-unsplash-1536x1024.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/krakenimages-376KN_ISplE-unsplash-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u3053\u3053\u304b\u3089\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u6210\u529f\u4e8b\u4f8b1.\u682a\u5f0f\u4f1a\u793e\u30a8\u30e9\u30f3<\/li>\n<li>\u6210\u529f\u4e8b\u4f8b2.\u6709\u9650\u4f1a\u793e\u4e09\u8aa0<\/li>\n<li>\u6210\u529f\u4e8b\u4f8b3.\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71<\/li>\n<\/ul>\n<p>\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>\u6210\u529f\u4e8b\u4f8b1.\u682a\u5f0f\u4f1a\u793e\u30a8\u30e9\u30f3<\/h3>\n<p><a href=\"https:\/\/www.kkelan.com\/\" target=\"_blank\" rel=\"noopener\">\u682a\u5f0f\u4f1a\u793e\u30a8\u30e9\u30f3<\/a>\u306f\u3001IT\u30c4\u30fc\u30eb\u5c0e\u5165\u524d\u3001\u6b21\u304c\u60a9\u307f\u306e\u30bf\u30cd\u3067\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u6642\u306b\u300c\u8a00\u3063\u305f\u300d\u300c\u8a00\u3063\u3066\u306a\u3044\u300d\u30c8\u30e9\u30d6\u30eb\u304c\u591a\u304b\u3063\u305f\u3002<\/li>\n<li>\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u4e2d\u306b\u304a\u5ba2\u3055\u307e\u306e\u60c5\u5831\u3092\u78ba\u8a8d\u3067\u304d\u306a\u304b\u3063\u305f\u3002\u7d50\u679c\u3001\u4e0d\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u3057\u305f\u3053\u3068\u3082\u3042\u3063\u305f\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001IT\u30c4\u30fc\u30eb\u300cBIZTEL\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3092\u5c0e\u5165\u3057\u305f\u3068\u3053\u308d\u3001\u6b21\u306e\u52b9\u679c\u304c\u3042\u3089\u308f\u308c\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u3001\u300c\u8a00\u3063\u305f\u300d\u300c\u8a00\u308f\u306a\u3044\u300d\u30c8\u30e9\u30d6\u30eb\u306e\u6e1b\u5c11\u306b\u6210\u529f\u3002<\/li>\n<li>\u81ea\u793eCRM\u3068CTI\u3092\u9023\u643a\u3057\u3066\u3001\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u4e2d\u306b\u304a\u5ba2\u3055\u307e\u306e\u60c5\u5831\u3092\u78ba\u8a8d\u3067\u304d\u3001\u4e0d\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u6e1b\u3089\u305b\u305f\u3002<\/li>\n<\/ul>\n<blockquote><p>\n\u51fa\u5178\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u4e8b\u4f8b\uff5e\u306a\u305c\u5c0e\u5165\u306f\u6210\u529f\u3057\u305f\u306e\u304b\uff1f\uff08\u524d\u7de8\uff09<br \/>\nhttps:\/\/biztel.jp\/blog\/2019\/12\/13\/2812\/\n<\/p><\/blockquote>\n<h3>\u6210\u529f\u4e8b\u4f8b2.\u6709\u9650\u4f1a\u793e\u4e09\u8aa0<\/h3>\n<p><a href=\"https:\/\/nasunosaijo.com\/company\/\" target=\"_blank\" rel=\"noopener\">\u6709\u9650\u4f1a\u793e\u4e09\u8aa0<\/a>\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u3068\u3068\u3082\u306bIT\u30c4\u30fc\u30eb\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u62c5\u5f53\u8005\u306f\u6b21\u306e3\u70b9\u3067\u5c0e\u5165\u3057\u3066\u3088\u304b\u3063\u305f\u3068\u7b54\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u81ea\u793eCRM\u3068\u9023\u643a\u3057\u305f\u3053\u3068\u3067\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u7740\u4fe1\u6642\u306b\u304a\u5ba2\u3055\u307e\u306e\u60c5\u5831\u304c\u8868\u793a\u3055\u308c\u3066\u4fbf\u5229\u3002<\/li>\n<li>\u5bfe\u5fdc\u6642\u306e\u30e1\u30e2\u306e\u5171\u6709\u3067\u3001\u3069\u306e\u62c5\u5f53\u8005\u3082\u4eca\u307e\u3067\u7d4c\u7def\u3092\u628a\u63e1\u3057\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3002<\/li>\n<li>\u9332\u97f3\u97f3\u58f0\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u3067\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u5bfe\u5fdc\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u306b\u6d3b\u7528\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n<blockquote><p>\n\u51fa\u5178\uff1a\u30ab\u30a4\u30af\u30e9\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u3068\u540c\u6642\u306b\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u5c0e\u5165\u96fb\u8a71\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a\u3092\u5b9f\u73fe\u3055\u3089\u306a\u308b\u9ad8\u307f\u3092\u3081\u3056\u3057\u3001\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u306e\u8ffd\u52a0\u5c0e\u5165\u3082\u300d<br \/>\nhttps\uff1a\/\/kaiwa.cloud\/case\/033\/\n<\/p><\/blockquote>\n<h3>\u6210\u529f\u4e8b\u4f8b3.\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71<\/h3>\n<p><a href=\"https:\/\/indio.co.jp\/\" target=\"_blank\" rel=\"noopener\">\u682a\u5f0f\u4f1a\u793e\u30a4\u30f3\u30c7\u30a3\u30aa\u5bcc\u5c71<\/a>\u306f\u3001\u7740\u4fe1\u4ef6\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u3092\u76ee\u6a19\u306bIT\u30c4\u30fc\u30eb\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u6b21\u306e4\u3064\u306e\u52b9\u679c\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u66dc\u65e5\u3054\u3068\u306e\u7740\u4fe1\u4ef6\u6570\u3092\u7d71\u8a08\u7684\u306b\u628a\u63e1\u3057\u3001\u4eba\u54e1\u306e\u30b7\u30d5\u30c8\u8abf\u6574\u304c\u5bb9\u6613\u306b\u3002<\/li>\n<li>\u8ab0\u304b\u3089\u96fb\u8a71\u304b\u304c\u308f\u304b\u308b\u306e\u3067\u3001\u5f93\u696d\u54e1\u306e\u30b9\u30c8\u30ec\u30b9\u8efd\u6e1b\u306b\u4e00\u5f79\u8cb7\u3063\u3066\u3044\u308b\u3002<\/li>\n<li>\u81ea\u52d5\u9332\u97f3\u6a5f\u80fd\u3067\u3001\u5bfe\u5fdc\u306e\u9332\u97f3\u5fd8\u308c\u3092\u9632\u6b62\u3067\u304d\u308b\u3002<\/li>\n<li>\u9332\u97f3\u306e\u78ba\u8a8d\u3067\u3001\u5f93\u696d\u54e1\u304c\u81ea\u4fe1\u3092\u3082\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n<blockquote><p>\n\u51fa\u5178\uff1a\u30ab\u30a4\u30af\u30e9\u300c\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3067\u767a\u7740\u4fe1\u306e\u7d71\u8a08\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001\u7740\u4fe1\u306e\u96c6\u4e2d\u3059\u308b\u66dc\u65e5\u306b\u30b7\u30d5\u30c8\u5897\u54e1\u3057\u696d\u52d9\u306e\u5e73\u6e96\u5316\u3092\u5b9f\u73fe\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u90e8\u9580\u306e\u5275\u8a2d\u3092\u898b\u8d8a\u3057\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u300d<br \/>\nhttps\uff1a\/\/kaiwa.cloud\/case\/040\/\n<\/p><\/blockquote>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65b9\u6cd53\u3064<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/firmbee-com-jrh5lAq-mIs-unsplash-1-1024x680.jpg\" alt=\"\" width=\"1024\" height=\"680\" class=\"alignnone size-large wp-image-4351\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/firmbee-com-jrh5lAq-mIs-unsplash-1-1024x680.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/firmbee-com-jrh5lAq-mIs-unsplash-1-300x199.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/firmbee-com-jrh5lAq-mIs-unsplash-1-768x510.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/firmbee-com-jrh5lAq-mIs-unsplash-1-1536x1020.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/firmbee-com-jrh5lAq-mIs-unsplash-1-2048x1360.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u5ea6\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u306f\u3001\u306a\u305c\u6210\u529f\u3067\u304d\u305f\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u6210\u529f\u3057\u305f\u4f01\u696d\u304c\u304a\u5ba2\u3055\u307e\u306e\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u305f\u65b9\u6cd5\u3068\u3057\u3066\u3001<\/p>\n<ul>\n<li>\u65b9\u6cd51.\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u306b\u529b\u3092\u5165\u308c\u308b<\/li>\n<li>\u65b9\u6cd52.\u9867\u5ba2\u5411\u3051\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306eFAQ\u3092\u6574\u5099\u3059\u308b<\/li>\n<li>\u65b9\u6cd53.\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306a\u3069IT\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/li>\n<\/ul>\n<p>\u306e3\u3064\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h3>\u65b9\u6cd51.\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u306b\u529b\u3092\u5165\u308c\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u306f\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u8aac\u660e\u3057\u305f\u7279\u5fb42~4\u304c\u3067\u304d\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5728\u7c4d\u3059\u308c\u3070\u3059\u308b\u307b\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3042\u304c\u308a\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n<p>\u512a\u79c0\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u80b2\u6210\u3068\u3057\u3066\u3001\u5404\u7a2e\u7814\u4fee\u3084OJT\u3001\u30df\u30b9\u30c6\u30ea\u30fc\u30b3\u30fc\u30eb\u3092\u5b9f\u65bd\u3057\u3066\u672c\u4eba\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u306a\u3069\u306b\u529b\u3092\u3044\u308c\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h3>\u65b9\u6cd52.\u9867\u5ba2\u5411\u3051\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306eFAQ\u3092\u6574\u5099\u3059\u308b<\/h3>\n<p>\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u60c5\u5831\u3092\u5145\u5b9f\u3055\u305b\u305f\u9867\u5ba2\u5411\u3051FAQ\u306f\u3001\u304a\u5ba2\u3055\u307e\u304c\u81ea\u3089\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306b\u52a0\u3048\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u304a\u5ba2\u3055\u307e\u306e\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002<\/p>\n<p>\u4eca\u307e\u3067\u306e\u5bfe\u5fdc\u30ed\u30b0\u3092\u5145\u5b9f\u3055\u305b\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051FAQ\u304c\u3042\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u304a\u5ba2\u3055\u307e\u304c\u62b1\u3048\u308b\u7591\u554f\u3084\u554f\u984c\u3092\u5148\u56de\u308a\u3057\u3066\u3001\u89e3\u6c7a\u306b\u5c0e\u3051\u308b\u3053\u3068\u304c\u5897\u3048\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u9867\u5ba2\u5411\u3051\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051FAQ\u306e\u5145\u5b9f\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002<\/p>\n<h3>\u65b9\u6cd53.\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306a\u3069IT\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u304b\u3089\u8a00\u3048\u3070\u3001IT\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u306f\u5f37\u529b\u306a\u624b\u6bb5\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u306eIT\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u305f\u4f01\u696d\u306f\u3001\u3044\u305a\u308c\u3082\u5287\u7684\u306b\u5909\u308f\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u901a\u8a71\u5bfe\u5fdc\u3092\u8a18\u9332\u3057\u3066\u5171\u6709\u3067\u304d\u308b\u6a5f\u80fd\u3092\u4f7f\u3048\u3070\u3001\u4eca\u307e\u3067\u306e\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u3084\u554f\u984c\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3092\u84c4\u7a4d\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u9593\u3067\u5171\u6709\u3059\u308c\u3070\u3001\u5bfe\u5fdc\u3067\u304d\u308b\u304a\u5ba2\u3055\u307e\u306e\u6570\u304c\u5897\u3048\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u9332\u97f3\u97f3\u58f0\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u6a5f\u80fd\u3092\u4f7f\u3048\u3070\u3001\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u3092\u5ba2\u89b3\u7684\u306b\u5206\u6790\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>IT\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u305d\u306e\u3082\u306e\u3092\u5909\u3048\u308b\u529b\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u65bd\u7b56\u306e\u3046\u3061\u3001\u6975\u3081\u3066\u5f37\u529b\u306a\u624b\u6bb5\u3067\u3059\u3002<\/p>\n\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\\\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u30ce\u30a6\u30cf\u30a6\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff01\/<br \/><\/span><a title=\"\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u96fb\u8a71\u5bfe\u5fdc\u30ce\u30a6\u30cf\u30a6\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\" href=\"https:\/\/kaiwa.cloud\/resources\/tel_correspondence\/?utm_source=media_article&utm_medium=\" target=\"_blank\" rel=\"noopener\"><img src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/bnr-cs-wp_1024x250.jpg\" alt=\"\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u96fb\u8a71\u5bfe\u5fdc\u30ce\u30a6\u30cf\u30a6\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\" style=\"border-radius:6px;border:1px solid #ccc;\" \/><\/a><\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u306fIT\u30c4\u30fc\u30eb\u304c\u304a\u3059\u3059\u3081<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/arlington-research-kN_kViDchA0-unsplash-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"alignnone size-large wp-image-4348\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/arlington-research-kN_kViDchA0-unsplash-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/arlington-research-kN_kViDchA0-unsplash-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/arlington-research-kN_kViDchA0-unsplash-768x513.jpg 768w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/arlington-research-kN_kViDchA0-unsplash-1536x1025.jpg 1536w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2021\/08\/arlington-research-kN_kViDchA0-unsplash-2048x1367.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u304a\u3044\u3066\u3001IT\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u306f\u6975\u3081\u3066\u5f37\u529b\u3067\u3059\u3002<\/p>\n<p>\u6570\u3042\u308bIT\u30c4\u30fc\u30eb\u306e\u3046\u3061\u3001\u4eca\u56de\u306f\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u30c4\u30fc\u30eb\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30a4\u30af\u30e9\u306f\u3001CTI\u3084SMS\u3001\u30cf\u30ac\u30adDM\u306a\u3069\u3001\u304a\u5ba2\u3055\u307e\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u304c\u3042\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u3055\u307e\u3054\u3068\u306b\u5bfe\u5fdc\u4e2d\u306e\u97f3\u58f0\u30c7\u30fc\u30bf\u3084\u5bfe\u5fdc\u5c65\u6b74\u3092\u7ba1\u7406\u3067\u304d\u3001\u62c5\u5f53\u8005\u4ee5\u5916\u3067\u3082\u3053\u308c\u307e\u3067\u306e\u7d4c\u7def\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u3060\u3051\u3067\u306a\u304f\u3001\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u97f3\u58f0\u30c7\u30fc\u30bf\u3092\u4e2d\u5805\u301c\u82e5\u624b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u914d\u308c\u308b\u306e\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u652f\u63f4\u30c4\u30fc\u30eb\u3068\u3057\u3066\u306e\u5229\u7528\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u901a\u8a71\u9332\u97f3\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u6a5f\u80fd\u3092\u4f7f\u3048\u3070\u3001\u9700\u8981\u306e\u9ad8\u3044\u60c5\u5831\u3084\u304a\u5ba2\u3055\u307e\u304c\u983b\u7e41\u306b\u4f7f\u3046\u30ef\u30fc\u30c9\u3092\u8996\u899a\u7684\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306eFAQ\u6574\u5099\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30a4\u30af\u30e9\u306f\u5f93\u6765\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u5229\u7528\u3067\u304d\u306a\u304b\u3063\u305f\u60c5\u5831\u3092\u6271\u3046\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u3084\u9867\u5ba2\u5411\u3051\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051FAQ\u306e\u6574\u5099\u3092\u5f37\u529b\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308bIT\u30c4\u30fc\u30eb\u3067\u8ff7\u3063\u305f\u3089\u30ab\u30a4\u30af\u30e9\u304c\u304a\u3059\u3059\u3081<\/h2>\n<p>\u4eca\u56de\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u304a\u3055\u3089\u3044\u3059\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u306e\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u8868\u3059\u6307\u6a19\u3067\u3059\u3002\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3084\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u5fc5\u8981\u306a\u6982\u5ff5\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u628a\u63e1\u306f\u3001\u6b21\u306e\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u81ea\u793e\u306e\u5f31\u70b9\u304c\u308f\u304b\u308a\u3001\u6539\u5584\u3092\u3057\u3084\u3059\u304f\u306a\u308b<\/li>\n<li>\u30ea\u30d4\u30fc\u30bf\u30fc\u304c\u751f\u307e\u308c\u3084\u3059\u304f\u306a\u308b<\/li>\n<\/ul>\n<p>\u305d\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65bd\u7b56\u3068\u3057\u3066\u3001\u6b212\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u65b9\u6cd5<\/li>\n<\/ul>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u306e\u4e2d\u3067\u3082\u3001\u6975\u3081\u3066\u5f37\u529b\u306a\u624b\u6bb5\u306fIT\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u3067\u3059\u3002IT\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u3001\u3046\u307e\u304f\u6d3b\u7528\u3059\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u305d\u306e\u3082\u306e\u3092\u5927\u304d\u304f\u5909\u3048\u308b\u529b\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>IT\u30c4\u30fc\u30eb\u3067\u8ff7\u3063\u305f\u3089\u3001\u9867\u5ba2\u63a5\u70b9\u30af\u30e9\u30a6\u30c9\u300c\u30ab\u30a4\u30af\u30e9\u300d\u3092\u30aa\u30b9\u30b9\u30e1\u3057\u307e\u3059\u3002<\/p>\n<a 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\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3092\u77e5\u308a\u3001\u4eca\u6210\u529f\u3057\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e8b\u4f8b\u304b\u3089\u7279\u5fb4\u3084 [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":4349,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":""},"categories":[6],"tags":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"\u897f\u5c71\u96c4\u8cb4\"\/>\n\t<meta name=\"google-site-verification\" content=\"cpkYUaf8iDkFZaKBSVqhKusZuQICv4GKvafX28Re4Hg\" \/>\n\t<link rel=\"canonical\" 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