{"id":13268,"date":"2024-12-01T16:33:50","date_gmt":"2024-12-01T07:33:50","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=13268"},"modified":"2024-12-01T16:33:50","modified_gmt":"2024-12-01T07:33:50","slug":"call-center-kpis","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/telephone-work\/callcenter\/call-center-kpis\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u4e00\u89a7\uff5c18\u7a2e\u985e\u306e\u8a08\u7b97\u5f0f\u3068\u6539\u5584\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u7684\u306a\u904b\u7528\u306b\u306f\u3001\u4e2d\u9593\u6307\u6a19\u3067\u3042\u308bKPI\u3092\u8a2d\u5b9a\u3057\u3001\u8a08\u6e2c\u3084\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u4e00\u65b9\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7528\u3044\u3089\u308c\u308bKPI\u306f\u7a2e\u985e\u304c\u591a\u3044\u305f\u3081\u3001<strong>\u300c\u81ea\u793e\u306e\u8ab2\u984c\u306b\u5408\u3063\u305fKPI\u304c\u308f\u304b\u3089\u306a\u3044\u300d<\/strong>\u3068\u60a9\u3080\u65b9\u3082\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u305d\u3053\u3067\u672c\u8a18\u4e8b\u3067\u306f\u3001<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u308f\u308c\u308bKPI\u309218\u500b\u6319\u3052\u3001\u8a08\u7b97\u5f0f\u3084\u6539\u5584\u65b9\u6cd5\u3092\u89e3\u8aac<\/strong>\u3057\u307e\u3057\u305f\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u308f\u308c\u308bKPI\u3092\u76ee\u7684\u5225\u306b\u7d39\u4ecb\u3057\u307e\u3059\u306e\u3067\u3001\u53c2\u8003\u306b\u306a\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u5834\u5408\u306f\u3001\u73fe\u72b6\u306e\u6b63\u78ba\u306a\u5206\u6790\u3082\u5fc5\u8981\u3067\u3059\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300c\u30ab\u30a4\u30af\u30e9\u300d\u306b\u306f\u3001\u66dc\u65e5\u3001\u6642\u9593\u5e2f\u5225\u306e\u96fb\u8a71\u91cf\u3092\u30b0\u30e9\u30d5\u3067\u78ba\u8a8d\u3067\u304d\u308b\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u3084\u81ea\u52d5\u9332\u97f3\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u72b6\u6cc1\u3084\u96fb\u8a71\u5bfe\u5fdc\u54c1\u8cea\u3092\u30c1\u30a7\u30c3\u30af\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c\u30ab\u30a4\u30af\u30e9\u300d\u306e\u8cc7\u6599\u306f\u4e0b\u8a18\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u307e\u3059\u306e\u3067\u3001\u6c17\u306b\u306a\u308b\u65b9\u306f\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<div 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srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_364492366.jpeg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_364492366-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_364492366-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_364492366-768x512.jpeg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306aKPI\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u524d\u306b\u3001KPI\u306e\u610f\u5473\u3092\u6539\u3081\u3066\u7406\u89e3\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>KPI\u3068\u306f\u300cKey Performance Indicator\u300d\u306e\u7565\u3067\u3042\u308a\u3001\u6700\u7d42\u7684\u306a\u76ee\u6a19\uff08KGI\uff09\u3092\u9054\u6210\u3059\u308b\u904e\u7a0b\u306e\u8a55\u4fa1\u30fb\u4e2d\u9593\u6307\u6a19\u3092\u6307\u3057\u307e\u3059\u3002\u30b4\u30fc\u30eb\u307e\u3067\u306e\u9053\u7b4b\u3092KPI\u3068\u3057\u3066\u5177\u4f53\u5316\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u76ee\u6a19\u9054\u6210\u306e\u78ba\u7387\u3092\u4e0a\u3052\u308b\u52b9\u679c<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d\u3092\u6700\u7d42\u76ee\u6a19\u3068\u3059\u308b\u5834\u5408\u306f\u3001\u300c\u5fdc\u7b54\u7387\u300d\u3084\u300c\u4e00\u6642\u89e3\u6c7a\u7387\u300d\u3092\u6539\u5584\u3057\u3066\u3044\u304f\u30a4\u30e1\u30fc\u30b8\u3067\u3059\u3002<\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u62bc\u3055\u3048\u305f\u3044\uff0118\u306eKPI\u4e00\u89a7\u8868<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_773591979.jpeg\" alt=\"\" width=\"1200\" height=\"800\" class=\"aligncenter size-full wp-image-13303\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_773591979.jpeg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_773591979-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_773591979-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_773591979-768x512.jpeg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u62bc\u3055\u3048\u305f\u3044KPI\u3068\u3057\u3066\u300118\u500b\u306e\u6307\u6a19\u3092\u4ee5\u4e0b\u306e\u4e00\u89a7\u8868\u306b\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u5206\u985e<\/th>\n<th>\u540d\u79f0<\/th>\n<\/tr>\n<tr>\n<td rowspan=\"5\">\u5fdc\u7b54\u54c1\u8cea<\/td>\n<td>\u5fdc\u7b54\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u653e\u68c4\u547c\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"6\">\u751f\u7523\u6027<\/td>\n<td>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\uff08CPH\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u7a3c\u50cd\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u5360\u6709\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"5\">\u53ce\u76ca\u6027<\/td>\n<td>\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff08CPC\uff09<\/td>\n<\/tr>\n<tr>\n<td>\u6210\u7d04\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u89e3\u7d04\u963b\u6b62\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u89e3\u7d04\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\">\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/td>\n<td>\u6b20\u52e4\u7387<\/td>\n<\/tr>\n<tr>\n<td>\u96e2\u8077\u7387<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u3046\u6307\u6a19\u3068\u3057\u3066\u9069\u5207\u306a\u3082\u306e\u3092\u9078\u3076<\/strong>\u305f\u3081\u306b\u3001\u305d\u308c\u305e\u308c\u306e\u610f\u5473\u3084\u8a08\u7b97\u5f0f\u3092\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u6e2c\u308b5\u3064\u306eKPI<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_878940566.jpeg\" alt=\"\" width=\"1200\" height=\"763\" class=\"aligncenter size-full wp-image-13310\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_878940566.jpeg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_878940566-300x191.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_878940566-1024x651.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_878940566-768x488.jpeg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u6e2c\u308bKPI\u306f\u3001\u4ee5\u4e0b\u306e5\u3064\u3067\u3059\u3002<\/p>\n<ol>\n<li>\u5fdc\u7b54\u7387<\/li>\n<li>\u653e\u68c4\u547c\u7387<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/li>\n<li>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\uff09<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387<\/li>\n<\/ol>\n<p><strong>\u6539\u5584\u65b9\u6cd5\u3084\u5177\u4f53\u7684\u306a\u76ee\u6a19\u306e\u6570\u5024<\/strong>\u3082\u7d39\u4ecb\u3057\u307e\u3059\u306e\u3067\u3001\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u3010KPI.1\u3011\u5fdc\u7b54\u7387<\/h3>\n<p>\u5fdc\u7b54\u7387\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u3059\u3079\u3066\u306e\u5165\u96fb\u6570\u306b\u5bfe\u3057\u3066\u5bfe\u5fdc\u3067\u304d\u305f\u30b3\u30fc\u30eb\u6570\u306e\u5272\u5408\u3067\u3001\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u306e\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u300c\u5fdc\u7b54\u7387\u304c\u4f4e\u3044\u300d\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u300c\u3064\u306a\u304c\u308a\u306b\u304f\u3044\u300d<\/strong>\u3068\u3044\u3048\u308b\u306e\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u5f71\u97ff\u3059\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u306f\u3001\u4e0b\u8a18\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5897\u3084\u3059<\/li>\n<li>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u898b\u76f4\u3057\u3066\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b<\/li>\n<li>\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u696d\u52d9\u30b9\u30d4\u30fc\u30c9\u3092\u4e0a\u3052\u308b<\/li>\n<li>\u9867\u5ba2\u304c\u96fb\u8a71\u3057\u306a\u304f\u3066\u3082\u89e3\u6c7a\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u5099\u3059\u308b\uff08FAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\uff09<\/li>\n<\/ul>\n<p>\u3068\u304f\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u308b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u696d\u52d9\u30b9\u30d4\u30fc\u30c9\u304c\u4e0a\u304c\u308b\u305f\u3081\u5bfe\u5fdc\u6642\u9593\u304c\u77ed\u304f\u306a\u308a\u3001\u7d50\u679c\u3068\u3057\u3066\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300c\u30ab\u30a4\u30af\u30e9\u300d\u306f\u3001\u53d7\u96fb\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u304c\u308f\u304b\u308b\u306e\u3067\u3001\u5185\u5bb9\u78ba\u8a8d\u306e\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e\u3057\u30011\u4eba\u3042\u305f\u308a\u304c\u3088\u308a\u591a\u304f\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u4e8b\u4f8b\u304c\u591a\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u6c17\u306b\u306a\u308b\u65b9\u306f\u4e0b\u8a18\u3088\u308a\u8a73\u7d30\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c\u5229\u7528\u793e\u65703,100\u793e\u4ee5\u4e0a\uff01\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=&amp;utm_content=toTOP\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u8cc7\u6599\u3042\u308a<\/span><\/p>\r\n<\/div>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u5fdc\u7b54\u7387\uff08\uff05\uff09\uff1d\u5bfe\u5fdc\u4ef6\u6570\u00f7\u53d7\u96fb\u4ef6\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.2\u3011\u653e\u68c4\u547c\u7387<\/h3>\n<p>\u653e\u68c4\u547c\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u304b\u3063\u305f\u53d7\u96fb\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u653e\u68c4\u547c\u7387\u304c\u9ad8\u3044\u5834\u5408\u306b\u8003\u3048\u3089\u308c\u308b\u306e\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u3084\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u3044\u3053\u3068\u3067\u3059\u3002\u653e\u7f6e\u3059\u308b\u3068<strong>\u65b0\u898f\u9867\u5ba2\u3092\u53d6\u308a\u9003\u304c\u3059\u6050\u308c<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u653e\u68c4\u547c\u7387\u306f\u5fdc\u7b54\u7387\u3068\u8868\u88cf\u4e00\u4f53\u3067\u3042\u308b\u305f\u3081\u3001\u5fdc\u7b54\u7387\u304c\u6539\u5584\u3055\u308c\u308c\u3070\u3001\u653e\u68c4\u547c\u7387\u3082\u4e0b\u304c\u308a\u307e\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u653e\u68c4\u547c\u7387\uff08\uff05\uff09\uff1d\u653e\u68c4\u547c\u6570\u00f7\u53d7\u96fb\u4ef6\u6570\u00d710<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.3\u3011\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/h3>\n<p>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09\u3068\u306f\u3001\u76ee\u6a19\u6642\u9593\u4ee5\u5185\u306b\u5bfe\u5fdc\u3067\u304d\u305f\u53d7\u96fb\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u300c\u53d7\u96fb\u304b\u308920\u79d2\u4ee5\u5185\u306b\u9867\u5ba2\u306b\u5fdc\u7b54\u3059\u308b\u300d\u3068\u3044\u3046\u76ee\u6a19\u304c\u3042\u3063\u305f\u5834\u5408\u3001\u5fdc\u7b54\u307e\u3067\u306b30\u79d2\u304b\u304b\u3063\u305f\u5bfe\u5fdc\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306b\u30ab\u30a6\u30f3\u30c8\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u76ee\u6a19\u3068\u3057\u3066<strong>\u300c20\u79d2\u4ee5\u5185\u306b80\uff05\u4ee5\u4e0a\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u300d<\/strong>\u3092\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3001\u5f8c\u8ff0\u3059\u308b\u300c\u5e73\u5747\u51e6\u7406\u6642\u9593\u300d\u300c\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\u300d\u306e\u6539\u5584\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08\uff05\uff09\uff1d\u8a2d\u5b9a\u3057\u305f\u6642\u9593\u5185\u306e\u5fdc\u7b54\u4ef6\u6570\u00f7\u53d7\u96fb\u4ef6\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.4\u3011\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\uff09<\/h3>\n<p>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\uff09\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c1\u56de\u76ee\u306e\u53d7\u96fb\u3067\u89e3\u6c7a\u3057\u305f\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002\u306a\u304a\u3001\u6298\u308a\u8fd4\u3057\u306e\u9023\u7d61\u3084\u5225\u90e8\u7f72\u3078\u8ee2\u9001\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u5834\u5408\u306f\u3001\u300c\u4e00\u6b21\u89e3\u6c7a\u300d\u306b\u306f\u8a72\u5f53\u3057\u307e\u305b\u3093\u3002<\/p>\n<p>\u4e00\u6b21\u89e3\u6c7a\u7387\u304c\u4f4e\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u304c\u4f55\u5ea6\u3082\u304b\u3051\u76f4\u3057\u305f\u308a\u3001\u90e8\u7f72\u3092\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u305f\u308a\u3059\u308b\u72b6\u614b\u304c\u591a\u3044\u306e\u3067\u3001<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b<\/strong>\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\u307e\u3067\u306b\u3001\u300c<a href=\"https:\/\/www.city.kagoshima.lg.jp\/shimin\/shiminbunka\/soudan\/shiminsoudan\/r6.html\" target=\"_blank\" rel=\"noopener\">\u9e7f\u5150\u5cf6\u5e02\u7dcf\u5408\u6848\u5185\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a>\u300d\u304c\u516c\u958b\u3057\u3066\u3044\u308b\u4e00\u6b21\u89e3\u6c7a\u7387\u306f94.3\uff05\u3067\u3059\uff082024\u5e744\u6708\uff09\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08\uff05\uff09\uff1d1\u56de\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u89e3\u6c7a\u3057\u305f\u4ef6\u6570\u00f7\u53d7\u96fb\u4ef6\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.5\u3011\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387<\/h3>\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u304b\u3063\u305f\u554f\u3044\u5408\u308f\u305b\u3092\u3001\u4e0a\u9577\u3084\u4ed6\u90e8\u7f72\u306b\u76f8\u8ac7\u30fb\u5f15\u304d\u7d99\u3044\u3060\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u591a\u3044\u3068<strong>\u9867\u5ba2\u3092\u5f85\u305f\u305b\u308b\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u305f\u3081\u3001\u53ef\u80fd\u306a\u9650\u308a\u524a\u6e1b\u3057\u305f\u3044\u3068\u3053\u308d<\/strong>\u3067\u3059\u3002\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u3092\u4e0b\u3052\u308b\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7814\u4fee\u3092\u624b\u539a\u304f\u3057\u305f\u308a\u3001FAQ\u3092\u3088\u308a\u4f7f\u3044\u3084\u3059\u304f\u6574\u5099\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u306e\u65b9\u6cd5\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\uff08\uff05\uff09\uff1d\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u4ef6\u6570\u00f7\u5bfe\u5fdc\u4ef6\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u6e2c\u308b6\u3064\u306eKPI<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_663090623.jpeg\" alt=\"\" width=\"1200\" height=\"842\" class=\"aligncenter size-full wp-image-13306\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_663090623.jpeg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_663090623-300x211.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_663090623-1024x719.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_663090623-768x539.jpeg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u6e2c\u308bKPI\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e6\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\uff08CPH\uff09<\/li>\n<li>\u7a3c\u50cd\u7387<\/li>\n<li>\u5360\u6709\u7387<\/li>\n<li>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/li>\n<li>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09<\/li>\n<li>\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09<\/li>\n<\/ol>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3092\u5206\u6790\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u6709\u52b9<\/strong>\u306a\u306e\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u610f\u5473\u3084\u6539\u5584\u65b9\u6cd5\u3092\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u3010KPI.1\u3011\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\uff08CPH\uff09<\/h3>\n<p>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\uff08CPH\uff09\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1\u6642\u9593\u5f53\u305f\u308a\u306b\u5bfe\u5fdc\u3067\u304d\u305f\u4ef6\u6570\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\u306e\u6570\u5b57\u304c\u5927\u304d\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u52b9\u7387\u7684\u306a\u904b\u7528\u304c\u3067\u304d\u3066\u3044\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u3068\u306f\u3044\u3048\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3070\u304b\u308a\u6c42\u3081\u3059\u304e\u308b\u3068\u3001<strong>\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u4e01\u5be7\u306a\u5bfe\u5fdc\u304c\u304a\u308d\u305d\u304b\u306b\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/strong>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\u306e\u76ee\u5b89\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u306b\u3088\u3063\u3066\u5909\u308f\u308b\u304b\u3089\u3067\u3059\u3002\u7c21\u6613\u7684\u306a\u5185\u5bb9\u306a\u30896\u4ef6\u524d\u5f8c\u3082\u53ef\u80fd\u3067\u3059\u304c\u3001\u52d5\u4f5c\u691c\u8a3c\u3084\u8abf\u67fb\u304c\u5fc5\u8981\u3060\u30681\u301c2\u4ef6\u306e\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u6570\u5b57\u5358\u4f53\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a55\u4fa1\u3092\u6c7a\u3081\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u3053\u308c\u307e\u3067\u306e\u5b9f\u50cd\u3092\u8abf\u3079\u3066\u5b9a\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u5f8c\u8ff0\u3059\u308b\u300c\u5e73\u5747\u901a\u8a71\u6642\u9593\u300d\u300c\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\u300d\u3082\u8e0f\u307e\u3048\u3066\u3001\u5b9f\u614b\u3092\u5206\u6790\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\uff08CPH\uff09\uff1d1\u65e5\u306e\u5bfe\u5fdc\u4ef6\u6570\u00f7\u7a3c\u50cd\u6642\u9593<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.2\u3011\u7a3c\u50cd\u7387<\/h3>\n<p>\u7a3c\u50cd\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u52e4\u52d9\u3057\u3066\u3044\u308b\u6642\u9593\u5185\u306b\u3069\u308c\u3060\u3051\u5b9f\u52d9\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u308b\u304b\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>\u9069\u6b63\u306a\u7a3c\u50cd\u7387\u3092\u7dad\u6301\u3059\u308b\u3068\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u751f\u7523\u6027\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001<strong>\u904e\u5ea6\u306b\u9ad8\u3044\u7a3c\u50cd\u7387\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ca0\u62c5\u3092\u304b\u3051\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u30ea\u30b9\u30af<\/strong>\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u56fd\u5185\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u7a3c\u50cd\u7387\u306f\u300180\uff5e85\uff05\u304c\u9069\u6b63\u5024\u3068\u3055\u308c\u308b\u30b1\u30fc\u30b9\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u7a3c\u50cd\u7387\uff08\uff05\uff09=\uff08\u5bfe\u5fdc\u6642\u9593 + \u4fdd\u7559\u6642\u9593 + \u5f8c\u51e6\u7406\u6642\u9593 + \u5f85\u6a5f\u6642\u9593\uff09\u00f7 \u52b4\u50cd\u6642\u9593 \u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.3\u3011\u5360\u6709\u7387<\/h3>\n<p>\u5360\u6709\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7a3c\u50cd\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u4e2d\u3067\u3001\u5b9f\u969b\u306b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3057\u305f\u6642\u9593\u306e\u5272\u5408\u3067\u3059\u3002\u7a3c\u50cd\u7387\u3068\u306e\u9055\u3044\u306f\u3001\u5f85\u6a5f\u6642\u9593\u3092\u8a08\u7b97\u5f0f\u306b\u5165\u308c\u308b\u304b\u3069\u3046\u304b\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u5f85\u6a5f\u6642\u9593\u3082\u542b\u3081\u308b\u2192\u7a3c\u50cd\u7387<\/li>\n<li>\u5f85\u6a5f\u6642\u9593\u306f\u542b\u3081\u306a\u3044\u2192\u5360\u6709\u7387<\/li>\n<\/ul>\n<p>\u5360\u6709\u7387\u304c\u4f4e\u3044\u3082\u306e\u306e\u7a3c\u50cd\u7387\u306f\u9ad8\u3044\u30b1\u30fc\u30b9\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u306b\u3042\u305f\u3063\u3066\u3044\u308b\u306a\u304b\u3067\u3001\u5f85\u6a5f\u6642\u9593\u304c\u9577\u304f\u306a\u3063\u3066\u3044\u308b\u3068\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u5360\u6709\u7387\u304c\u9ad8\u3059\u304e\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u591a\u5fd9\u3067\u3042\u308b\u72b6\u6cc1\u3092\u793a\u3057\u3066\u3044\u308b\u305f\u3081\u3001<strong>\u504f\u3089\u305a\u9069\u6b63\u5024\u3092\u4fdd\u3064\u3053\u3068\u304c\u91cd\u8981<\/strong>\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b7\u30d5\u30c8\u304c\u5165\u96fb\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u5408\u3063\u3066\u3044\u308b\u304b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3068\u3001\u5360\u6709\u7387\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th style=\"width: 50%;\">\u8a08\u7b97\u5f0f<\/th>\n<td style=\"width: 50%;\">\u5360\u6709\u7387\uff08\uff05\uff09\uff1d(\u901a\u8a71\u6642\u9593+\u4fdd\u7559\u6642\u9593+\u5f8c\u51e6\u7406\u6642\u9593)\u00f7(\u901a\u8a71\u6642\u9593+\u4fdd\u7559\u6642\u9593+\u5f8c\u51e6\u7406\u6642\u9593+\u5f85\u6a5f\u6642\u9593)\u00d7100<\/td>\n<\/tr>\n<tr>\n<th style=\"width: 50%;\">\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td style=\"width: 50%;\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.4\u3011\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/h3>\n<p>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3068\u306f\u3001\u96fb\u8a711\u4ef6\u3042\u305f\u308a\u306e\u9867\u5ba2\u5bfe\u5fdc\u306b\u304b\u304b\u3063\u305f\u51e6\u7406\u6642\u9593\u306e\u5e73\u5747\u5024\u3067\u3059\u3002\u306a\u304a\u3001\u51e6\u7406\u6642\u9593\u3068\u306f\u3001\u901a\u8a71\u6642\u9593\u3068\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5408\u8a08\u3067\u3059\u3002<\/p>\n<p>\u5e73\u5747\u51e6\u7406\u6642\u9593\u306e\u77ed\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u591a\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070<strong>\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c15\u5206\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30011\u6642\u9593\u30674\u672c\u306e\u96fb\u8a71\u306b\u5bfe\u5fdc<\/strong>\u3067\u304d\u307e\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u5360\u6709\u7387\uff08\uff05\uff09\uff1d(\u901a\u8a71\u6642\u9593+\u4fdd\u7559\u6642\u9593+\u5f8c\u51e6\u7406\u6642\u9593)\u00f7(\u901a\u8a71\u6642\u9593+\u4fdd\u7559\u6642\u9593+\u5f8c\u51e6\u7406\u6642\u9593+\u5f85\u6a5f\u6642\u9593)\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.5\u3011\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09<\/h3>\n<p>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1\u56de\u306e\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u6642\u9593\u306e\u5e73\u5747\u5024\u3067\u3059\u3002<\/p>\n<p>\u4f3c\u305f\u6307\u6a19\u3067\u3042\u308b\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3067\u306f\u3001\u901a\u8a71\u4ee5\u5916\u306e\u5f8c\u51e6\u7406\u3082\u542b\u3081\u307e\u3059\u304c\u3001\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u306f\u7d14\u7c8b\u306a\u901a\u8a71\u6642\u9593\u306e\u307f\u3067\u8a08\u7b97\u3057\u307e\u3059\u3002<\/p>\n<p>\u901a\u8a71\u6642\u9593\u304c\u77ed\u304f\u306a\u308c\u3070\u5bfe\u5fdc\u3067\u304d\u308b\u4ef6\u6570\u304c\u5897\u3048\u308b\u305f\u3081\u3001<strong>\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3057\u305f\u3044\u3068\u304d\u306b\u3082\u91cd\u8996\u3057\u305f\u3044\u9805\u76ee<\/strong>\u3067\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\uff1d\u7dcf\u901a\u8a71\u6642\u9593\u00f7\u7dcf\u5bfe\u5fdc\u4ef6\u6570<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.6\u3011\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09<\/h3>\n<p>\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u3068\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u5f8c\u51e6\u7406\u306b\u8981\u3057\u305f\u6642\u9593\u306e\u5e73\u5747\u5024\u3067\u3059\u3002\u5f8c\u51e6\u7406\u3068\u306f\u3001<strong>\u96fb\u8a71\u304c\u7d42\u308f\u3063\u305f\u5f8c\u306b\u5c65\u6b74\u3092\u6b8b\u3057\u305f\u308a\u3001\u95a2\u4fc2\u8005\u3084\u62c5\u5f53\u8005\u306b\u5f15\u304d\u7d99\u304e\u3059\u308b\u305f\u3081\u306e\u6642\u9593<\/strong>\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3088\u3063\u3066\u3001\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\u306f\u524a\u6e1b\u304c\u53ef\u80fd\u3067\u3059\u3002\u696d\u52d9\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u306a\u5834\u5408\u306f\u898b\u76f4\u3057\u3001\u4e0d\u8981\u306a\u624b\u7d9a\u304d\u3092\u524a\u3063\u3066\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\uff1d\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5408\u8a08\u00f7\u5bfe\u5fdc\u4ef6\u6570<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u53ce\u76ca\u6027\u3092\u6e2c\u308b5\u3064\u306eKPI<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_823547596.jpeg\" alt=\"\" width=\"1200\" height=\"800\" class=\"aligncenter size-full wp-image-13307\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_823547596.jpeg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_823547596-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_823547596-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_823547596-768x512.jpeg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u53ce\u76ca\u6027\u3092\u6e2c\u308bKPI\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e5\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff08CPC\uff09<\/li>\n<li>\u6210\u7d04\u7387<\/li>\n<li>\u89e3\u7d04\u963b\u6b62\u7387<\/li>\n<li>\u89e3\u7d04\u7387<\/li>\n<li>\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387<\/li>\n<\/ol>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u3092\u901a\u3057\u3066\u58f2\u4e0a\u5411\u4e0a\u306b\u3064\u306a\u3052\u305f\u3044<\/strong>\u65b9\u306f\u3001\u305c\u3072\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u3010KPI.1\u3011\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff08CPC\uff09<\/h3>\n<p>\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff08CPC\uff09\u3068\u306f\u30011\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u8cbb\u7528\u3092\u8868\u3059\u6307\u6a19\u3067\u3001\u7d4c\u55b6\u6307\u6a19\u3068\u3057\u3066\u6700\u3082\u91cd\u8981\u8996\u3055\u308c\u308bKPI\u306e1\u3064\u3067\u3059\u3002<\/p>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCPC\u306f\u5bb6\u8cc3\u3084\u4eba\u4ef6\u8cbb\u306b\u3082\u5de6\u53f3\u3055\u308c\u308b<\/strong>\u305f\u3081\u3001\u30bb\u30f3\u30bf\u30fc\u5185\u306e\u904b\u55b6\u52aa\u529b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30bb\u30f3\u30bf\u30fc\u672c\u793e\u306e\u5f71\u97ff\u3082\u53d7\u3051\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u5897\u6e1b\u3057\u305f\u5834\u5408\u306f\u3001\u7406\u7531\u3092\u898b\u6975\u3081\u3066\u8a55\u4fa1\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff08CPC\uff09\uff1d\u30b3\u30fc\u30eb\u4ef6\u6570\u00f7 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u7d4c\u8cbb<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.2\u3011\u6210\u7d04\u7387<\/h3>\n<p>\u6210\u7d04\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306b\u67b6\u96fb\u3057\u305f\u4ef6\u6570\u306e\u3046\u3061\u3001\u627f\u8afe\u30fb\u6210\u7d04\u306b\u81f3\u3063\u305f\u4ef6\u6570\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u6210\u7d04\u7387\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u306e\u307b\u304b\u3001<strong>\u30b3\u30f3\u30bf\u30af\u30c8\u7387\uff08\u9867\u5ba2\u3078\u306e\u67b6\u96fb\u3067\u3064\u306a\u304c\u3063\u305f\u78ba\u7387\uff09\u3092\u4e0a\u3052\u308b\u3053\u3068\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/strong>\u96fb\u8a71\u304c\u6bd4\u8f03\u7684\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u6642\u9593\u5e2f\u3067\u3042\u308b\u5e73\u65e5\u306e\u304a\u663c\u3054\u308d\u30fb\u5915\u65b9\u306a\u3069\u3092\u72d9\u3044\u3001\u9867\u5ba2\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u304d\u308b\u56de\u6570\u3092\u4e0a\u3052\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u6210\u7d04\u7387\uff08\uff05\uff09\uff1d\u627f\u8afe\u306e\u4ef6\u6570\u00f7\u30b3\u30fc\u30eb\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.3\u3011\u89e3\u7d04\u963b\u6b62\u7387<\/h3>\n<p>\u89e3\u7d04\u963b\u6b62\u7387\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u89e3\u7d04\u5e0c\u671b\u304c\u3042\u3063\u305f\u969b\u306b\u3001\u3069\u306e\u7a0b\u5ea6\u963b\u6b62\u3067\u304d\u305f\u304b\u8868\u3059\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u306e\u89e3\u7d04\u3092\u963b\u6b62\u3057\u3001\u4f01\u696d\u306e\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u3063\u3066\u3082\u3089\u3048\u3070\u3001\u58f2\u4e0a\u306e\u7dad\u6301\u30fb\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u9867\u5ba2\u306e\u89e3\u7d04\u5e0c\u671b\u3092\u62d2\u5426\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001<strong>\u610f\u5411\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u3046\u3048\u3067\u306e\u63d0\u6848<\/strong>\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u89e3\u7d04\u5e0c\u671b\u306e\u7406\u7531\u3092\u4e01\u5be7\u306b\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u4ee3\u66ff\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3057\u305f\u308a\u3001\u89e3\u7d04\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u4f1d\u3048\u305f\u308a\u3057\u3066\u3001\u9867\u5ba2\u306e\u7d99\u7d9a\u5229\u7528\u3092\u4fc3\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u89e3\u7d04\u963b\u6b62\u7387\uff08\uff05\uff09\uff1d\u89e3\u7d04\u3092\u963b\u6b62\u3067\u304d\u305f\u4ef6\u6570 \u00f7 \u4e00\u5b9a\u671f\u9593\u4e2d\u306e\u89e3\u7d04\u7533\u51fa\u7dcf\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.4\u3011\u89e3\u7d04\u7387<\/h3>\n<p>\u89e3\u7d04\u7387\u3068\u306f\u3001\u4f1a\u54e1\u304b\u3089\u306e\u9000\u4f1a\uff08\u9000\u4f1a\u7387\uff09\u3084\u3001\u96e2\u8131\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\uff08\u9867\u5ba2\u96e2\u8131\u7387\uff09\u3067\u3059\u3002<\/p>\n<p>\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3088\u308a\u3001\u65e2\u5b58\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u307b\u3046\u304c\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3089\u308c\u308b\u305f\u3081\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u308b\u53d6\u308a\u7d44\u307f\u306f\u58f2\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f<strong>\u89e3\u7d04\u7406\u7531\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u9867\u5ba2\u306e\u53cd\u5fdc\u306e\u5206\u6790\u30fb\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a\u306b\u3064\u306a\u3052\u307e\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u89e3\u7d04\u5e0c\u671b\u3092\u53d7\u3051\u5165\u308c\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u672c\u97f3\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002\u9867\u5ba2\u306e\u89e3\u7d04\u5e0c\u671b\u306b\u96a0\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u8ab2\u984c\u306b\u6c17\u3065\u3051\u308b\u3088\u3046\u306b\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u6539\u5584\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u89e3\u7d04\u7387\uff08\uff05\uff09\uff1d\u4e00\u5b9a\u671f\u9593\u4e2d\u306b\u5931\u3063\u305f\u9867\u5ba2\u6570\u00f7\u5f53\u521d\u306e\u9867\u5ba2\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.5\u3011\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u4f01\u696d\u306e\u58f2\u4e0a\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u308b\u304b\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u3001\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u300d\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u7387\u300d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u300d\u3068\u306f\u3001\u9867\u5ba2\u304c\u5e0c\u671b\u3059\u308b\u5546\u54c1\u3088\u308a\u3001<strong>\u5358\u4fa1\u306e\u9ad8\u3044\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3057\u3001\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u305f\u6570\u5024<\/strong>\u3067\u3059\u3002\u4e0a\u4f4d\u30e2\u30c7\u30eb\u3078\u306e\u4e57\u308a\u63db\u3048\u3084\u307e\u3068\u3081\u8cb7\u3044\u30fb\u5b9a\u671f\u30b3\u30fc\u30b9\u3078\u306e\u6848\u5185\u306a\u3069\u304c\u30a2\u30c3\u30d7\u30bb\u30eb\u306b\u3042\u305f\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30c3\u30d7\u30bb\u30eb\u306f\u58f2\u4e0a\u5358\u4fa1\u3092\u5411\u4e0a\u3055\u305b\u308b\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u306b\u62bc\u3057\u58f2\u308a\u3068\u601d\u308f\u308c\u3066\u3057\u307e\u3046\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u306e\u8ab2\u984c\u3092\u4e01\u5be7\u306b\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u6848\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u6b21\u306b\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u7387\u300d\u3068\u306f\u3001<strong>\u9867\u5ba2\u304c\u307b\u3057\u3044\u5546\u54c1\u306b\u95a2\u9023\u3057\u305f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8ffd\u52a0\u3067\u63d0\u6848\u3059\u308b\u3053\u3068\u3067\u3001\u8ffd\u52a0\u8cfc\u5165\u306b\u3064\u306a\u3052\u305f\u6570\u5024<\/strong>\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u5316\u7ca7\u6c34\u3092\u8cfc\u5165\u3057\u305f\u3044\u9867\u5ba2\u306b\u5bfe\u3057\u3001\u7f8e\u5bb9\u6db2\u3082\u7d39\u4ecb\u3059\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u30af\u30ed\u30b9\u30bb\u30eb\u3067\u3059\u3002<\/p>\n<p>\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u540c\u69d8\u306b\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u63d0\u6848\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6559\u80b2\u3092\u304a\u3053\u306a\u3044\u3001\u7406\u89e3\u5ea6\u3092\u6df1\u3081\u3066\u3082\u3089\u3046\u3068\u3001\u63d0\u6848\u5185\u5bb9\u306e\u54c1\u8cea\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\uff08\uff05\uff09\uff1d\u30a2\u30c3\u30d7\u30bb\u30eb\u3057\u305f\u9867\u5ba2\u6570\u00f7\u3059\u3079\u3066\u306e\u9867\u5ba2\u6570\u00d7100<\/p>\n<p>\u30af\u30ed\u30b9\u30bb\u30eb\u7387\uff08\uff05\uff09\uff1d\u30af\u30ed\u30b9\u30bb\u30eb\u3057\u305f\u9867\u5ba2\u6570\u00f7\u3059\u3079\u3066\u306e\u9867\u5ba2\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u6e2c\u308b2\u3064\u306eKPI<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_845153279.jpeg\" alt=\"\" width=\"1200\" height=\"800\" class=\"aligncenter size-full wp-image-13309\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_845153279.jpeg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_845153279-300x200.jpeg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_845153279-1024x683.jpeg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/11\/AdobeStock_845153279-768x512.jpeg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u6e2c\u308bKPI\u306f\u3001\u4ee5\u4e0b\u306e2\u3064\u3067\u3059\u3002<\/p>\n<ol>\n<li>\u6b20\u52e4\u7387<\/li>\n<li>\u96e2\u8077\u7387<\/li>\n<\/ol>\n<p>\u751f\u7523\u6027\u3084\u53ce\u76ca\u6027\u306e\u8a55\u4fa1\u3082\u91cd\u8981\u3067\u3059\u304c\u3001<strong>\u512a\u79c0\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u9577\u304f\u50cd\u3044\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u306f\u3001\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u8996\u70b9\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/strong>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u3010KPI.1\u3011\u6b20\u52e4\u7387<\/h3>\n<p>\u6b20\u52e4\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u52e4\u52d9\u65e5\u6570\u306b\u5bfe\u3057\u3066\u6b20\u52e4\u3057\u305f\u65e5\u6570\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u6b20\u52e4\u7387\u304c\u9ad8\u3044\u3068\u3001\u51fa\u52e4\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5897\u3048\u305f\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3057\u305f\u308a\u3059\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f11\u3080\u7406\u7531\u3092\u9762\u8ac7\u3067\u805e\u304d\u51fa\u3057\u3001<strong>\u8077\u5834\u74b0\u5883\u306b\u554f\u984c\u304c\u3042\u308b\u5834\u5408\u306f\u6539\u5584<\/strong>\u3057\u307e\u3057\u3087\u3046\u3002\u7a7a\u8abf\u3084\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3082\u50cd\u304d\u3084\u3059\u3055\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u306e\u3067\u3001\u4f55\u304c\u8ca0\u62c5\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u30d2\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u6b20\u52e4\u7387\uff08\uff05\uff09\uff1d\u6b20\u52e4\u65e5\u6570\u00f7\u4e88\u5b9a\u52e4\u52d9\u65e5\u6570\u00d7100<\/td>\n<\/tr>\n<tr>\n<th>\u4f7f\u7528\u3059\u308b\u696d\u52d9<\/th>\n<td>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>\u3010KPI.2\u3011\u96e2\u8077\u7387<\/h3>\n<p>\u96e2\u8077\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9000\u8077\u3057\u305f\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<p>\u96e2\u8077\u7387\u306f\u3001\u96c7\u7528\u74b0\u5883\u3084\u52b4\u50cd\u6761\u4ef6\u30fb\u5f85\u9047\u306a\u3069\u306b\u5f71\u97ff\u3055\u308c\u3001\u4f01\u696d\u306e\u50cd\u304d\u3084\u3059\u3055\u306a\u3069\u3092\u793a\u3059\u6307\u6a19\u306e1\u3064\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3084\u9a12\u97f3\u306a\u3069\u3078\u306e\u30b9\u30c8\u30ec\u30b9\u304c\u5927\u304d\u304f\u3001\u307b\u304b\u306e\u696d\u754c\u3068\u6bd4\u3079\u3066\u3082\u96e2\u8077\u7387\u304c\u9ad8\u3044\u3067\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u96e2\u8077\u7387\u304c\u9ad8\u3044\u3068\u4eba\u624b\u4e0d\u8db3\u306b\u9665\u308a\u3084\u3059\u304f\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u4f4e\u4e0b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u96e2\u8077\u7387\u3092\u4e0b\u3052\u308b\u306b\u306f\u3001<strong>\u5b9a\u671f\u7684\u306a\u9762\u8ac7\u3067\u76f8\u8ac7\u3057\u3084\u3059\u3044\u74b0\u5883\u3092\u4f5c\u3063\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ca0\u62c5\u306e\u306a\u3044\u30ce\u30eb\u30de\u3092\u8a2d\u5b9a\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u306e\u5bfe\u7b56<\/strong>\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u8a08\u7b97\u65b9\u6cd5\u306f\u4f01\u696d\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u4e0b\u8a18\u306e\u8868\u3067\u306f\u539a\u751f\u52b4\u50cd\u7701\u304c\u5e742\u56de\u5b9f\u65bd\u3057\u3066\u3044\u308b\u300e\u96c7\u7528\u52d5\u5411\u8abf\u67fb\u300f\u3067\u7528\u3044\u3089\u308c\u3066\u3044\u308b\u8a08\u7b97\u5f0f\u3092\u8a18\u8f09\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.mhlw.go.jp\/toukei\/list\/9-23-1b.html\" target=\"_blank\" rel=\"noopener\">\u96c7\u7528\u52d5\u5411\u8abf\u67fb\uff1a\u8abf\u67fb\u306e\u7d50\u679c\uff5c\u539a\u751f\u52b4\u50cd\u7701<\/a><\/p>\n<table border=\"1\" style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<th>\u8a08\u7b97\u5f0f<\/th>\n<td>\u96e2\u8077\u7387\uff08\uff05\uff09\uff1d 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