{"id":12252,"date":"2024-08-31T13:59:03","date_gmt":"2024-08-31T04:59:03","guid":{"rendered":"https:\/\/kaiwa.cloud\/media\/?p=12252"},"modified":"2026-04-30T09:52:44","modified_gmt":"2026-04-30T00:52:44","slug":"customer-harassment-response-manual","status":"publish","type":"post","link":"https:\/\/kaiwa.cloud\/media\/telephone-work\/customer-harassment\/customer-harassment-response-manual\/","title":{"rendered":"\u30ab\u30b9\u30cf\u30e9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u843d\u3068\u3057\u8fbc\u30805\u3064\u306e\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p><strong>\u30ab\u30b9\u30cf\u30e9\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff09\u306f\u3001\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u7528\u610f\u3059\u308b\u306a\u3069\u5f93\u696d\u54e1\u304c\u9069\u5207\u306a\u5bfe\u51e6\u304c\u3067\u304d\u308b\u74b0\u5883\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001\u30c8\u30e9\u30d6\u30eb\u306e\u62e1\u5927\u3092\u9632\u3052\u307e\u3059\u3002<\/strong>\u307e\u305f\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u6700\u5c0f\u9650\u306b\u53ce\u3081\u308c\u3070\u3001\u5f93\u696d\u54e1\u306e\u53d7\u3051\u308b\u30b9\u30c8\u30ec\u30b9\u304c\u5c11\u306a\u304f\u6e08\u307f\u3001\u96e2\u8077\u9632\u6b62\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5b9f\u969b\u306b\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u308d\u3046\u3068\u3059\u308b\u3068\u3001\u300c\u4f55\u304b\u3089\u624b\u3092\u4ed8\u3051\u308c\u3070\u826f\u3044\u306e\u304b\u300d\u300c\u3069\u306e\u9805\u76ee\u3092\u76db\u308a\u8fbc\u3081\u3070\u826f\u3044\u306e\u304b\u300d\u3068\u60a9\u3093\u3067\u3057\u307e\u3046\u65b9\u304c\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u5834\u5408\u3001\u539a\u751f\u52b4\u50cd\u7701\u3084\u5404\u81ea\u6cbb\u4f53\u306a\u3069\u304c\u516c\u8868\u3057\u3066\u3044\u308b\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u5f93\u3063\u3066\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u308b\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u6d3b\u7528\u3057\u3066\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3084\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6d3b\u7528\u3059\u308b\u30b3\u30c4\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u30ab\u30b9\u30cf\u30e9\u3078\u306e\u5177\u4f53\u7684\u306a\u5bfe\u5fdc\u7b56\u3084\u4e8b\u4f8b\u3082\u304a\u4f1d\u3048\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<div 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   <\/p>\n  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class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c<span>\u793e\u52b4\u58eb\u304c\u76e3\u4fee\uff01<\/span>\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/resources\/customer_abuse\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306e\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u5f93\u696d\u54e1\u3068\u4f01\u696d\u3092\u5b88\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u5bfe\u7b56\u3092\u89e3\u8aac<\/span><\/p>\r\n<\/div>\n<h2>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-2.jpg\" alt=\"\" width=\"1200\" height=\"798\" class=\"aligncenter size-full wp-image-15016\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-2.jpg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-2-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-2-1024x681.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-2-768x511.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u304b\u3089\u5f93\u696d\u54e1\u3092\u5b88\u308a\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u7d44\u7e54\u7684\u306b\u9032\u3081\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u306a\u3044\u306e\u304c\u300c\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u300d\u3067\u3059\u3002\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u3042\u308b\u3053\u3068\u3067\u3001<strong>\u73fe\u5834\u304c\u8ff7\u308f\u305a\u884c\u52d5\u3067\u304d\u3001\u4f01\u696d\u5168\u4f53\u3068\u3057\u3066\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd<\/strong>\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5f79\u5272\u3084\u4f5c\u308b\u3053\u3068\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5f79\u5272\u3068\u5fc5\u8981\u6027<\/li>\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u3067\u5f97\u3089\u308c\u308b\u4f01\u696d\u5074\u306e\u30e1\u30ea\u30c3\u30c8<\/li>\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u5f93\u696d\u54e1\u3092\u5b88\u308b\u4ed5\u7d44\u307f<\/li>\n<\/ul>\n<p>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5f79\u5272\u3068\u5fc5\u8981\u6027<\/h3>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u3001\u5358\u306a\u308b\u696d\u52d9\u624b\u9806\u66f8\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<strong>\u5f93\u696d\u54e1\u3092\u5b88\u308a\u3001\u7d44\u7e54\u3068\u3057\u3066\u30ea\u30b9\u30af\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u5927\u5207\u306a\u5b58\u5728<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u306f\u3001\u5177\u4f53\u7684\u306b\u4ee5\u4e0b\u306e\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u5f93\u696d\u54e1\u304c\u9069\u5207\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u624b\u5f15\u304d\u306b\u306a\u308b<\/li>\n<li>\u73fe\u5834\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3092\u306a\u304f\u3059<\/li>\n<li>\u30af\u30ec\u30fc\u30e0\u3068\u30ab\u30b9\u30cf\u30e9\u306e\u9055\u3044\u3092\u660e\u793a\u3067\u304d\u308b<\/li>\n<li>\u7dca\u6025\u6642\u306b\u8ff7\u308f\u305a\u5224\u65ad\u3067\u304d\u308b\u4f53\u5236\u3092\u4f5c\u308b<\/li>\n<\/ul>\n<p>\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u305f\u3081\u306e\u624b\u5f15\u304d\u3068\u306a\u308a\u3001\u7dca\u6025\u6642\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u306a\u3051\u308c\u3070\u3001\u30ab\u30b9\u30cf\u30e9\u306b\u3042\u3063\u305f\u5f93\u696d\u54e1\u304c\u9069\u5207\u306b\u5bfe\u51e6\u3067\u304d\u307e\u305b\u3093\u3002\u52a0\u3048\u3066\u3001\u672c\u6765\u3067\u3042\u308c\u3070\u771f\u646f\u306b\u53d7\u3051\u6b62\u3081\u308b\u3079\u304d\u9867\u5ba2\u304b\u3089\u306e\u610f\u898b\u3092\u3001\u30ab\u30b9\u30cf\u30e9\u3068\u3057\u3066\u4e0d\u9069\u5207\u306b\u5bfe\u51e6\u3057\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3069\u306e\u3088\u3046\u306a\u884c\u70ba\u304c\u30ab\u30b9\u30cf\u30e9\u306b\u8a72\u5f53\u3057\u3001\u767a\u751f\u6642\u306b\u3069\u306e\u3088\u3046\u306b\u5bfe\u51e6\u3059\u3079\u304d\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u306e\u610f\u7fa9\u3067\u3059\u3002<\/p>\n<p>\u306a\u304a\u3001\u30ab\u30b9\u30cf\u30e9\u304c\u3069\u306e\u3088\u3046\u306a\u884c\u70ba\u306a\u306e\u304b\u3084\u3001\u30af\u30ec\u30fc\u30e0\u306e\u9055\u3044\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\t\t\t<div class=\"p-blogCard -internal\" data-type=\"type1\" data-onclick=\"clickLink\">\n\t\t\t\t<div class=\"p-blogCard__inner\">\n\t\t\t\t\t<span class=\"p-blogCard__caption\">\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044<\/span>\n\t\t\t\t\t<div class=\"p-blogCard__thumb c-postThumb\"><figure class=\"c-postThumb__figure\"><img src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2024\/08\/customer-harassment-300x181.jpg\" alt=\"\" class=\"c-postThumb__img u-obf-cover\" width=\"320\" height=\"180\"><\/figure><\/div>\t\t\t\t\t<div class=\"p-blogCard__body\">\n\t\t\t\t\t\t<a class=\"p-blogCard__title\" href=\"https:\/\/kaiwa.cloud\/media\/telephone-work\/customer-harassment\/customer-harassment\/\">\u30ab\u30b9\u30cf\u30e9\u3068\u306f\uff1f\u610f\u5473\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\uff01\u4f01\u696d\u306b\u8d77\u3053\u308b\u30ea\u30b9\u30af\u3068\u4eca\u3059\u3050\u3084\u308b\u3079\u304d\u5bfe\u7b56\u3082\u7d39\u4ecb<\/a>\n\t\t\t\t\t\t<span class=\"p-blogCard__excerpt\">\u8fd1\u5e74\u3001\u9867\u5ba2\u304b\u3089\u306e\u60aa\u8cea\u306a\u30af\u30ec\u30fc\u30e0\u3084\u7406\u4e0d\u5c3d\u306a\u8981\u6c42\u3001\u5f93\u696d\u54e1\u3078\u306e\u66b4\u8a00\u306a\u3069\u306e\u30ab\u30b9\u30cf\u30e9\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff09\u306b\u60a9\u3080\u4f01\u696d\u304c\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002 \u30ab\u30b9\u30cf\u30e9\u306b\u5bfe\u3057\u3066\u6b63\u3057\u3044\u5bfe\u5fdc\u3092...<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/p>\n<h3>\u30de\u30cb\u30e5\u30a2\u30eb\u3067\u5f97\u3089\u308c\u308b\u4f01\u696d\u5074\u306e\u30e1\u30ea\u30c3\u30c8<\/h3>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u306f\u3001\u5f93\u696d\u54e1\u306e\u305f\u3081\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u3001<strong>\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5b58\u5728\u306f\u5f93\u696d\u54e1\u306b\u300c\u4f1a\u793e\u304c\u81ea\u5206\u3092\u5b88\u3063\u3066\u304f\u308c\u308b\u300d\u5b89\u5fc3\u611f\u3092\u4e0e\u3048\u3001\u4fe1\u983c\u3092\u5f97\u3089\u308c\u308b<\/strong>\u304b\u3089\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3084\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5411\u4e0a\u306e\u7d50\u679c\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3084\u793e\u4f1a\u7684\u4fe1\u983c\u3092\u5b88\u308b\u305f\u3081\u306b\u3082\u3001\u9069\u5207\u306a\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u4f53\u5236\u3092\u6574\u3048\u3066\u304a\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u4e0d\u9069\u5207\u306a\u5bfe\u5fdc\u304cSNS\u3084\u53e3\u30b3\u30df\u3067\u62e1\u6563\u3059\u308c\u3070\u3001\u4e00\u6c17\u306b\u8a55\u5224\u3092\u640d\u306a\u3046\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u660e\u78ba\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6301\u3064\u4f01\u696d\u306f\u300c\u5f93\u696d\u54e1\u3092\u5927\u5207\u306b\u3057\u3066\u3044\u308b\u300d\u5370\u8c61\u3092\u4e0e\u3048\u3001\u5bfe\u5916\u7684\u306a\u8a55\u4fa1\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099\u306f\u3001\u6cd5\u7684\u30ea\u30b9\u30af\u306e\u4f4e\u6e1b\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u3092\u653e\u7f6e\u3059\u308c\u3070\u3001\u52b4\u50cd\u57fa\u6e96\u6cd5\u9055\u53cd\u3084\u5b89\u5168\u914d\u616e\u7fa9\u52d9\u9055\u53cd\u306b\u554f\u308f\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u4e8b\u524d\u306b\u5bfe\u5fdc\u65b9\u91dd\u3092\u5b9a\u3081\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u57fa\u3065\u3044\u305f\u884c\u52d5\u3092\u8a18\u9332\u3057\u3066\u3044\u308c\u3070\u3001\u4e07\u304c\u4e00\u306e\u969b\u306b\u3082\u4f01\u696d\u3068\u3057\u3066\u6b63\u5f53\u6027\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u5f93\u696d\u54e1\u3092\u5b88\u308b\u4ed5\u7d44\u307f<\/h3>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u3001\u4f01\u696d\u304b\u3089\u5f93\u696d\u54e1\u3078\u306e\u300c\u3042\u306a\u305f\u3092\u5b88\u308b\u300d\u610f\u601d\u8868\u793a\u3067\u3059\u3002<strong>\u660e\u78ba\u306a\u5bfe\u5fdc\u65b9\u91dd\u304c\u3042\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306f\u5b89\u5fc3\u3057\u3066\u65e5\u3005\u306e\u696d\u52d9\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u53ef\u80fd<\/strong>\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30ab\u30b9\u30cf\u30e9\u306b\u65e5\u5e38\u7684\u306b\u3055\u3089\u3055\u308c\u308b\u74b0\u5883\u3067\u306f\u3001\u30b9\u30c8\u30ec\u30b9\u3084\u4e0d\u5b89\u304c\u84c4\u7a4d\u3057\u3001\u96e2\u8077\u3084\u30e1\u30f3\u30bf\u30eb\u4e0d\u8abf\u306e\u30ea\u30b9\u30af\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u30d5\u30ed\u30fc\u304c\u660e\u793a\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u300c\u81ea\u5206\u3067\u62b1\u3048\u8fbc\u307e\u306a\u304f\u3066\u3082\u3044\u3044\u300d\u300c\u56f0\u3063\u305f\u3068\u304d\u306f\u8ab0\u306b\u76f8\u8ac7\u3059\u308c\u3070\u3044\u3044\u304b\u304c\u308f\u304b\u308b\u300d\u306a\u3069\u306e\u5fc3\u7406\u7684\u306a\u5b89\u5fc3\u611f\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u4ed5\u7d44\u307f\u304c\u3042\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306e\u59ff\u52e2\u3092\u660e\u78ba\u306b\u4f1d\u3048\u308b\u624b\u6bb5\u3067\u3059\u3002\u300c\u5f93\u696d\u54e1\u3092\u5b88\u308b\u4f1a\u793e\u3067\u3042\u308b\u300d\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u4f1d\u308f\u308c\u3070\u3001\u793e\u5185\u306e\u4fe1\u983c\u95a2\u4fc2\u3082\u6df1\u307e\u308a\u3001\u4f01\u696d\u6587\u5316\u306e\u5065\u5168\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u3001\u5358\u306a\u308b\u624b\u9806\u66f8\u3067\u306f\u306a\u304f\u3001\u5f93\u696d\u54e1\u304c\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u74b0\u5883\u3092\u4f5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class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\">\uff3c\u73fe\u5834\u306e\u60a9\u307f\u306f\u30ab\u30a4\u30af\u30e9\u306eAI\u6a5f\u80fd\u304c\u89e3\u6c7a\uff01\uff0f<br \/><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/function\/ai\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=\" target=\"_blank\" rel=\"noopener\">\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b<\/a><br \/>\u25b2AI\u304c\u30af\u30ec\u30fc\u30e0\u30fb\u30ab\u30b9\u30cf\u30e9\u3092\u81ea\u52d5\u691c\u77e5\u30fb\u901a\u8a71\u5185\u5bb9\u8981\u7d04\uff01<\/p>\r\n<\/div>\n<h2>\u30ab\u30b9\u30cf\u30e9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3068\u306f\uff1f\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u306b\u3069\u3046\u6d3b\u7528\u3059\u308b\uff1f<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-3.jpg\" alt=\"\" width=\"1200\" height=\"675\" class=\"aligncenter size-full wp-image-15017\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-3.jpg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-3-300x169.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-3-1024x576.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-3-768x432.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u3092\u5f37\u5316\u3057\u305f\u3044\u3068\u8003\u3048\u305f\u3068\u304d\u3001\u300c\u3069\u3053\u307e\u3067\u5bfe\u5fdc\u3059\u308c\u3070\u3044\u3044\u306e\u304b\u300d\u300c\u3069\u306e\u3088\u3046\u306b\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099\u3059\u3079\u304d\u304b\u300d\u3067\u60a9\u3080\u62c5\u5f53\u8005\u306f\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u3068\u304d\u306b\u53c2\u8003\u306b\u3057\u305f\u3044\u306e\u304c\u3001\u539a\u751f\u52b4\u50cd\u7701\u304c\u7b56\u5b9a\u3057\u305f\u300c<a href=\"https:\/\/www.mhlw.go.jp\/content\/11900000\/000915233.pdf\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u5bfe\u7b56\u4f01\u696d\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u4e8b\u696d\u691c\u8a0e\u59d4\u54e1\u4f1a<\/a>\u300d\u304a\u3088\u3073\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u7ae0\u3067\u306f\u3001\u4ee5\u4e0b\u306b\u5206\u3051\u3066\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u5b9f\u969b\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u306b\u3069\u3046\u6d3b\u304b\u3059\u3079\u304d\u304b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u539a\u52b4\u7701\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306e\u6982\u8981<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u304a\u3051\u308b\u4f01\u696d\u306e\u5bfe\u5fdc\u65b9\u91dd<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306e\u3069\u3053\u3092\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u6d3b\u7528\u3059\u308b\u3079\u304d\u304b<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u3082\u3068\u306b\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3059\u308b\u7406\u7531<\/li>\n<\/ul>\n<p><strong>\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306e\u6982\u8981\u304b\u3089\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u53cd\u6620\u3055\u305b\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/strong>\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u539a\u52b4\u7701\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306e\u6982\u8981<\/h3>\n<p>\u30ab\u30b9\u30cf\u30e9\u306f\u8fd1\u5e74\u3001\u793e\u4f1a\u7684\u306a\u95a2\u5fc3\u304c\u9ad8\u307e\u3063\u3066\u304a\u308a\u3001\u56fd\u3068\u3057\u3066\u3082\u305d\u306e\u5bfe\u5fdc\u304c\u6025\u52d9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001\u539a\u751f\u52b4\u50cd\u7701\u3067\u306f2022\u5e742\u6708\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u5bfe\u7b56\u4f01\u696d\u30de\u30cb\u30e5\u30a2\u30eb\u300d\u304a\u3088\u3073\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u516c\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306f\u3001\u4f01\u696d\u306e\u5bfe\u5fdc\u3092\u7d71\u4e00\u30fb\u6a19\u6e96\u5316\u3057\u3001\u73fe\u5834\u4efb\u305b\u3084\u500b\u4eba\u306e\u5224\u65ad\u306b\u4f9d\u5b58\u3059\u308b\u72b6\u6cc1\u3092\u9632\u3050\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001<strong>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u3092\u300c\u5c5e\u4eba\u7684\u306a\u3082\u306e\u300d\u3067\u306f\u306a\u304f\u300c\u7d44\u7e54\u3068\u3057\u3066\u306e\u5bfe\u5fdc\u300d\u306b\u5f15\u304d\u4e0a\u3052\u308b\u3053\u3068<\/strong>\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u3053\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u4f5c\u6210\u306b\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u5bfe\u7b56\u4f01\u696d\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u4e8b\u696d\u691c\u8a0e\u59d4\u54e1\u4f1a\u300d\u304c\u95a2\u4e0e\u3057\u3066\u304a\u308a\u3001\u52b4\u50cd\u30fb\u6cd5\u5f8b\u30fb\u6d88\u8cbb\u8005\u5bfe\u5fdc\u306a\u3069\u306e\u6709\u8b58\u8005\u306b\u3088\u3063\u3066\u5b9f\u52d9\u7684\u306a\u6307\u91dd\u304c\u6574\u7406\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u306a\u304a\u3001\u539a\u52b4\u7701\u306b\u52a0\u3048\u3066\u3001\u6771\u4eac\u90fd\u3067\u3082\u4ee4\u548c7\u5e74\uff082025\u5e74\uff094\u67081\u65e5\u304b\u3089\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u9632\u6b62\u306b\u95a2\u3059\u308b\u6307\u91dd\uff08\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\uff09\u300d\u304c\u65bd\u884c\u3055\u308c\u307e\u3057\u305f\u3002\u56fd\u30ec\u30d9\u30eb\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u81ea\u6cbb\u4f53\u5358\u4f4d\u3067\u3082\u5bfe\u5fdc\u304c\u9032\u3093\u3067\u304a\u308a\u3001\u4f01\u696d\u306f\u3053\u3046\u3057\u305f\u52d5\u5411\u3092\u8e0f\u307e\u3048\u3066\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u3092\u9032\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>\u30ab\u30b9\u30cf\u30e9\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u304a\u3051\u308b\u4f01\u696d\u306e\u5bfe\u5fdc\u65b9\u91dd<\/h3>\n<p>\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3067\u306f\u3001\u307e\u305a\u4f01\u696d\u3068\u3057\u3066\u300c\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3092\u653e\u7f6e\u3057\u306a\u3044\u59ff\u52e2\u3092\u660e\u78ba\u306b\u793a\u3059\u3053\u3068\u300d\u304c\u57fa\u672c\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u7d4c\u55b6\u5c64\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3084\u793e\u5185\u898f\u5b9a\u306e\u6574\u5099\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u300c\u5f93\u696d\u54e1\u306e\u4eba\u6a29\u3092\u5b88\u308b\u3053\u3068\u304c\u4f01\u696d\u306e\u8cac\u4efb\u3067\u3042\u308b\u300d\u8a8d\u8b58\u3092\u7d44\u7e54\u5168\u4f53\u3067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class=\"p-blogCard -internal\" data-type=\"type1\" data-onclick=\"clickLink\">\n\t\t\t\t<div class=\"p-blogCard__inner\">\n\t\t\t\t\t<span class=\"p-blogCard__caption\">\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044<\/span>\n\t\t\t\t\t<div class=\"p-blogCard__thumb c-postThumb\"><figure class=\"c-postThumb__figure\"><img src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/AdobeStock_1314312867-1-300x151.jpeg\" alt=\"\" class=\"c-postThumb__img u-obf-cover\" width=\"320\" height=\"180\"><\/figure><\/div>\t\t\t\t\t<div class=\"p-blogCard__body\">\n\t\t\t\t\t\t<a class=\"p-blogCard__title\" href=\"https:\/\/kaiwa.cloud\/media\/telephone-work\/customer-harassment\/customer-abuse-policy\/\">\u660e\u65e5\u304b\u3089\u3059\u3050\u306b\u5b9f\u8df5\u3067\u304d\u308b\uff01\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u3067\u8077\u5834\u304c\u6e96\u5099\u3059\u3079\u304d\u3053\u30685\u9078<\/a>\n\t\t\t\t\t\t<span class=\"p-blogCard__excerpt\">\u300c\u5e97\u9577\u3092\u51fa\u305b\uff01\u300d\u300c\u4e0a\u53f8\u3092\u9023\u308c\u3066\u3053\u3044\uff01\u300d \u3053\u306e\u3088\u3046\u306a\u8105\u8feb\u307e\u304c\u3044\u306e\u8981\u6c42\u3092\u304a\u3053\u306a\u3046\u60aa\u8cea\u30af\u30ec\u30fc\u30e0\u306f\u3001\u30ab\u30b9\u30cf\u30e9\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff09\u3068\u547c\u3070\u308c\u3001\u5927\u304d\u306a\u793e\u4f1a\u554f\u984c\u306b\u306a\u3063\u3066...<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/p>\n<h3>3.\u76f8\u8ac7\u7a93\u53e3\u3084\u8cac\u4efb\u8005\u3092\u6c7a\u3081\u3001\u5916\u90e8\u3068\u9023\u643a\u3059\u308b<\/h3>\n<p>\u5bfe\u5fdc\u30d5\u30ed\u30fc\u306b\u52a0\u3048\u3001\u5f93\u696d\u54e1\u304c\u56f0\u3063\u305f\u3068\u304d\u306b\u983c\u308c\u308b\u4f53\u5236\u3065\u304f\u308a\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<strong>\u793e\u5185\u3067\u76f8\u8ac7\u3067\u304d\u308b\u7a93\u53e3\u3084\u8cac\u4efb\u8005\u3092\u660e\u78ba\u306b\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u533f\u540d\u3067\u306e\u76f8\u8ac7\u3082\u53ef\u80fd\u306a\u4f53\u5236\u3092\u6574\u3048\u307e\u3057\u3087\u3046<\/strong>\u3002<\/p>\n<p>\u3068\u304f\u306b\u30ab\u30b9\u30cf\u30e9\u306f\u3001\u88ab\u5bb3\u8005\u304c\u300c\u81ea\u5206\u304c\u60aa\u3044\u306e\u3067\u306f\u300d\u3068\u601d\u3044\u8fbc\u307f\u3001\u76f8\u8ac7\u3092\u305f\u3081\u3089\u3046\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u6c17\u8efd\u306b\u76f8\u8ac7\u3067\u304d\u308b\u74b0\u5883\u3065\u304f\u308a\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b1\u30fc\u30b9\u306b\u3088\u3063\u3066\u306f\u5916\u90e8\u306e\u5c02\u9580\u6a5f\u95a2\uff08\u5f01\u8b77\u58eb\u30fb\u7b2c\u4e09\u8005\u59d4\u54e1\u4f1a\u30fb\u7523\u696d\u533b\u306a\u3069\uff09\u3068\u306e\u9023\u643a\u3082\u8996\u91ce\u306b\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u4fe1\u983c\u6027\u306e\u3042\u308b\u4f53\u5236\u304c\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>4.\u4e88\u9632\u7b56\u3092\u5b9a\u3081\u308b<\/h3>\n<p><strong>\u88ab\u5bb3\u3092\u672a\u7136\u306b\u9632\u3050\u306b\u306f\u3001\u4e88\u9632\u7684\u306a\u53d6\u308a\u7d44\u307f\u3082\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u660e\u8a18\u3057\u3066\u304a\u304f\u3079\u304d<\/strong>\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u9632\u72af\u30ab\u30e1\u30e9\u3084\u901a\u8a71\u306e\u81ea\u52d5\u9332\u97f3\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001\u5b9f\u969b\u306e\u30c8\u30e9\u30d6\u30eb\u6291\u6b62\u3060\u3051\u3067\u306f\u306a\u304f\u300c\u8a18\u9332\u3068\u3057\u3066\u6b8b\u305b\u308b\u300d\u5b89\u5fc3\u611f\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u300c\u901a\u8a71\u306f\u9332\u97f3\u3055\u308c\u307e\u3059\u300d\u300c\u30ab\u30b9\u30cf\u30e9\u306f\u304a\u65ad\u308a\u3057\u307e\u3059\u300d\u306a\u3069\u306e\u30a2\u30ca\u30a6\u30f3\u30b9\u3084\u5e97\u982d\u8868\u793a\u3082\u3001\u30c8\u30e9\u30d6\u30eb\u767a\u751f\u306e\u6291\u6b62\u306b\u6709\u52b9\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u5bfe\u7b56\u306f\u3001\u5bfe\u5fdc\u30b3\u30b9\u30c8\u3092\u6291\u3048\u308b\u610f\u5473\u3067\u3082\u9577\u671f\u7684\u306a\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<h3>5.\u793e\u5185\u5468\u77e5\u30fb\u7814\u4fee\u3092\u5b9f\u65bd\u3057\u3001\u898b\u76f4\u3057\u6642\u671f\u3092\u5b9a\u3081\u308b<\/h3>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3057\u305f\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u73fe\u5834\u306e\u5f93\u696d\u54e1\u304c\u7406\u89e3\u3057\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u793e\u5185\u7814\u4fee\u3084\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u306a\u3069\u3092\u901a\u3058\u305f\u5468\u77e5\u5fb9\u5e95\u3092\u56f3\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001<strong>\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u4e00\u5ea6\u4f5c\u3063\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u793e\u4f1a\u60c5\u52e2\u3084\u696d\u52d9\u5185\u5bb9\u306e\u5909\u5316\u306b\u3042\u308f\u305b\u3066\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059\u3053\u3068\u304c\u5927\u5207<\/strong>\u3067\u3059\u3002\u5e74\u306b1\u56de\u306a\u3069\u3001\u898b\u76f4\u3057\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u3042\u3089\u304b\u3058\u3081\u6c7a\u3081\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u5f62\u9ab8\u5316\u3092\u9632\u3052\u307e\u3059\u3002<\/p>\n<p>\u306a\u304a\u3001\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u3092\u3053\u308c\u304b\u3089\u9032\u3081\u308b\u4f01\u696d\u306b\u5411\u3051\u3066\u3001\u30ab\u30a4\u30af\u30e9\u3067\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u3065\u304f\u308a\u306e\u53c2\u8003\u306b\u306a\u308b\u8cc7\u6599\u3092\u7121\u6599\u3067\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<div 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src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-4.jpg\" alt=\"\" width=\"1200\" height=\"800\" class=\"aligncenter size-full wp-image-15018\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-4.jpg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-4-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-4-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-4-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" 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decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-8.png\" alt=\"\" width=\"1200\" height=\"850\" class=\"aligncenter size-full wp-image-15022\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-8.png 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-8-300x213.png 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-8-1024x725.png 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-8-768x544.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>\u307e\u305a\u3001\u5fd9\u3057\u3044\u5f93\u696d\u54e1\u304c\u696d\u52d9\u306e\u5408\u9593\u306b\u8aad\u3093\u3067\u3059\u3050\u306b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u5185\u5bb9\u3092\u5fc3\u304c\u3051\u307e\u3059\u3002<\/p>\n<p>\u30c6\u30ad\u30b9\u30c8\u3067\u4f1d\u308f\u308a\u3065\u3089\u3044\u5834\u5408\u306f\u3001\u52d5\u753b\u306b\u3059\u308b\u306e\u3082\u6709\u52b9\u3067\u3059\u3002\u3055\u3089\u306b\u3001<strong>\u5168\u4f53\u50cf\u3092\u7d20\u65e9\u304f\u628a\u63e1\u3057\u305f\u3044\u3068\u304d\u306f\u3001\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3067\u8a18\u8f09\u3059\u308b\u3068\u308f\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u300c\u30ab\u30b9\u30cf\u30e9\u304c\u767a\u751f\u3057\u305f\u304c\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u3069\u3053\u306b\u3042\u308b\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u72b6\u614b\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u3001\u5f93\u696d\u54e1\u5168\u54e1\u304c\u3044\u3064\u3067\u3082\u898b\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u7d19\u3067\u306e\u914d\u5e03\u3082\u624b\u8efd\u3067\u3059\u304c\u3001\u4eca\u5f8c\u306e\u66f4\u65b0\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3092\u8003\u616e\u3059\u308b\u3068\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u95b2\u89a7\u3067\u304d\u308b\u72b6\u614b\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u3082\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u898b\u3066\u3082\u300c\u7279\u5b9a\u306e\u5f93\u696d\u54e1\u306b\u5bfe\u5fdc\u3057\u3066\u3082\u3089\u308f\u306a\u3044\u3068\u9032\u307e\u306a\u3044\u300d\u72b6\u614b\u306b\u306a\u3089\u306a\u3044\u305f\u3081\u306b\u3001\u8ab0\u3067\u3082\u7c21\u5358\u306b\u5b9f\u884c\u3067\u304d\u308b\u5185\u5bb9\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u8a73\u7d30\u306b\u8a18\u8f09\u3057\u3059\u304e\u308b\u3068\u304b\u3048\u3063\u3066\u6df7\u4e71\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u305f\u3081\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u5185\u5bb9\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>2.\u4e8b\u4f8b\u3092\u591a\u304f\u96c6\u3081\u3066\u8a18\u8f09\u3059\u308b<\/h3>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u306f\u3001\u4e8b\u4f8b\u3092\u591a\u304f\u96c6\u3081\u3066\u8a18\u8f09\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u904e\u53bb\u306e\u4e8b\u4f8b\u3092\u96c6\u3081\u3066\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u8a18\u8f09\u3059\u308c\u3070\u3001\u7d4c\u9a13\u5024\u304c\u84c4\u7a4d\u3055\u308c\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u52d5\u3067\u304d\u308b<\/strong>\u305f\u3081\u3067\u3059\u3002\u73fe\u5834\u306e\u5f93\u696d\u54e1\u304b\u3089\u904e\u53bb\u306e\u30ab\u30b9\u30cf\u30e9\u4e8b\u4f8b\u3092\u805e\u304d\u51fa\u3057\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u53cd\u6620\u3055\u305b\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u4e8b\u4f8b\u3092\u8a18\u8f09\u3059\u308b\u969b\u306f\u3001\u30ea\u30b9\u30c8\u5f62\u5f0f\u306b\u3057\u3066\u304a\u304f\u3068\u3001\u95b2\u89a7\u3059\u308b\u3068\u304d\u306b\u63a2\u3057\u3084\u3059\u3044\u3067\u3059\u3002\u30ab\u30b9\u30cf\u30e9\u304c\u767a\u751f\u3057\u305f\u7406\u7531\u3084\u3001\u5bfe\u5fdc\u306e\u6642\u7cfb\u5217\u9806\u306b\u307e\u3068\u3081\u3066\u304a\u304f\u3068\u3001\u76ee\u5f53\u3066\u306e\u60c5\u5831\u304c\u898b\u3064\u3051\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>3.\u5185\u5bb9\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3059\u308b<\/h3>\n<p>\u30ab\u30b9\u30cf\u30e9\u306e\u5bfe\u5fdc\u6642\u306b\u30ce\u30a6\u30cf\u30a6\u304c\u84c4\u7a4d\u3057\u3066\u3044\u304f\u306e\u3067\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5185\u5bb9\u306f\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5bfe\u5fdc\u304c\u9069\u5207\u3060\u3063\u305f\u304b\u632f\u308a\u8fd4\u308a\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u6539\u5584\u70b9\u3092\u8a18\u8f09\u3057\u307e\u3059\u3002\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u66f4\u65b0\u3059\u308b\u6642\u671f\u3082\u3042\u3089\u304b\u3058\u3081\u6c7a\u3081\u3066\u304a\u304f\u3068\u3001\u53e4\u3044\u5185\u5bb9\u306e\u307e\u307e\u904b\u7528\u3057\u3066\u3057\u307e\u3046\u4e8b\u614b\u3092\u9632\u3052\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5185\u5bb9\u3092\u66f4\u65b0\u3059\u308b\u969b\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u6539\u5584\u70b9\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u4e8b\u4f8b\u306e\u5185\u5bb9<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u4e8b\u4f8b\u6570\u306e\u63a8\u79fb<\/li>\n<li>\u5bfe\u5fdc\u8005\u306e\u611f\u60f3\u3000\u306a\u3069<\/li>\n<\/ul>\n<p>\u30b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decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-6.jpg\" alt=\"\" width=\"1200\" height=\"713\" class=\"aligncenter size-full wp-image-15020\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-6.jpg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-6-300x178.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-6-1024x608.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-6-768x456.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><strong>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u30fb\u516c\u958b\u3057\u3066\u3044\u308b\u4e8b\u4f8b<\/strong>\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e3\u3064\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u682a\u5f0f\u4f1a\u793e\u30b7\u30f3\u30ab<\/li>\n<li>\u5168\u65e5\u672c\u81ea\u6cbb\u56e3\u4f53\u52b4\u50cd\u7d44\u5408\u7dcf\u5408\u52b4\u50cd\u5c40<\/li>\n<li>\u5927\u962a\u5e9c\u770b\u8b77\u5354\u4f1a<\/li>\n<\/ol>\n<p>\u305d\u308c\u305e\u308c\u306e\u5185\u5bb9\u3084\u3001\u53d6\u308a\u5165\u308c\u3084\u3059\u3044\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>1.\u682a\u5f0f\u4f1a\u793e\u30b7\u30f3\u30ab<\/h3>\n<p>\u682a\u5f0f\u4f1a\u793e\u30b7\u30f3\u30ab\u306f\u3001\u300cIT\u3067\u4e16\u754c\u3092\u3082\u3063\u3068\u304a\u3082\u3057\u308d\u304f\u300d\u3092\u7d4c\u55b6\u7406\u5ff5\u3068\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n<p>\u793e\u52b4\u58eb\u4e8b\u52d9\u6240\u76e3\u4fee\u306e\u3082\u3068\u3001<strong>\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306b\u95a2\u3057\u3066\u307e\u3068\u3081\u305f\u8cc7\u6599\u3092\u4f5c\u6210\u30fb\u7121\u6599\u3067\u914d\u5e03\u3057\u3066\u3044\u307e\u3059\u3002<\/strong>\u8cc7\u6599\u306b\u76db\u308a\u8fbc\u307e\u308c\u3066\u3044\u308b\u5185\u5bb9\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30cf\u30e9\u9632\u6b62\u3092\u3081\u3050\u308b\u4e16\u306e\u4e2d\u306e\u52d5\u304d<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u52b4\u707d\u8a8d\u5b9a\u4e8b\u4f8b<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u5b9a\u7fa9\u3001\u985e\u578b<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u3068\u30af\u30ec\u30fc\u30e0\u306e\u9055\u3044\u3068\u306f<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306b\u5fc5\u8981\u306a\u5bfe\u5fdc\u5b9f\u52d9<\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30cf\u30e9\u767a\u751f\u6642\u306e\u5177\u4f53\u7684\u306a\u5bfe\u5fdc\u3084\u5bfe\u7b56\u3092\u3001\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3084\u56f3\u89e3\u3001\u8868\u3092\u76db\u308a\u8fbc\u307f\u306a\u304c\u3089\u308f\u304b\u308a\u3084\u3059\u304f\u304b\u3064\u5177\u4f53\u7684\u306b\u307e\u3068\u3081\u3066\u3044\u308b\u306e\u3067\u300c\u4f55\u304b\u3089\u59cb\u3081\u305f\u3089\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u65b9\u306b\u3074\u3063\u305f\u308a\u306e\u5185\u5bb9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6c17\u306b\u306a\u308b\u65b9\u306f\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306e\u3046\u3048\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"is-style-btn_normal red_\">\r\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uff3c<span>\u793e\u52b4\u58eb\u304c\u76e3\u4fee\uff01<\/span>\uff0f<br \/><\/span><span style=\"font-weight: 400;\"><a class=\"q_button  sz_l bt_blue\" title=\"\u30ab\u30a4\u30af\u30e9\u306e\u8a73\u7d30\u3092\u898b\u308b\" href=\"https:\/\/kaiwa.cloud\/resources\/customer_abuse\/?utm_source=media&amp;utm_medium=article_btn&amp;utm_campaign=\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306e\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a><br \/><\/span><span style=\"font-weight: 400;\">\u25b2\u5f93\u696d\u54e1\u3068\u4f01\u696d\u3092\u5b88\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u5bfe\u7b56\u3092\u89e3\u8aac<\/span><\/p>\r\n<\/div>\n<h3>2.\u5168\u65e5\u672c\u81ea\u6cbb\u56e3\u4f53\u52b4\u50cd\u7d44\u5408\u7dcf\u5408\u52b4\u50cd\u5c40<\/h3>\n<p>\u300c\u5168\u65e5\u672c\u81ea\u6cbb\u56e3\u4f53\u52b4\u50cd\u7d44\u5408\u300d\u306f\u3001\u516c\u5171\u30b5\u30fc\u30d3\u30b9\u306b\u643a\u308f\u308b\u4eba\u306e\u305f\u3081\u306e\u52b4\u50cd\u7d44\u5408\u3067\u3059\u30022023\u5e742\u6708\u306b\u3001\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u767a\u884c\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u540c\u7d44\u5408\u306e\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u76db\u308a\u8fbc\u307e\u308c\u3066\u3044\u308b\u5185\u5bb9\u306f\u3001\u4e0b\u8a18\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u81ea\u6cbb\u4f53\u306b\u304a\u3051\u308b\u30ab\u30b9\u30cf\u30e9\u306e\u767a\u751f\u72b6\u6cc1<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u5b9a\u7fa9<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u5224\u65ad\u57fa\u6e96<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306b\u4fc2\u308b\u72af\u7f6a<\/li>\n<li>\u81ea\u6cbb\u4f53\u5f53\u5c40\u3078\u306e\u8981\u6c42\u4e8b\u9805\uff08\u81ea\u6cbb\u4f53\u306e\u30c8\u30c3\u30d7\u304c\u304a\u3053\u306a\u3046\u3079\u304d\u63aa\u7f6e\u306a\u3069\uff09\u3000\u306a\u3069<\/li>\n<\/ul>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u4f7f\u308f\u308c\u305f\u8cc7\u6599\u306e\u30ea\u30f3\u30af\u5148\u304c\u8cbc\u3089\u308c\u3066\u304a\u308a\u3001\u53c2\u7167\u3057\u3084\u3059\u3044\u5185\u5bb9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001<strong>\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u304c\u4ed8\u3044\u3066\u304a\u308a\u3001\u81ea\u793e\u306e\u72b6\u6cc1\u3092\u5ba2\u89b3\u8996\u3067\u304d\u308b<\/strong>\u3053\u3068\u3082\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.jichiro.gr.jp\/doc\/pawahara\/2023-cushara-manual.pdf\" target=\"_blank\" rel=\"noopener\">\u5168\u65e5\u672c\u81ea\u6cbb\u56e3\u4f53\u52b4\u50cd\u7d44\u5408\u7dcf\u5408\u52b4\u50cd\u5c40<\/a><\/p>\n<h3>3.\u5927\u962a\u5e9c\u770b\u8b77\u5354\u4f1a<\/h3>\n<p>\u5927\u962a\u5e9c\u770b\u8b77\u5354\u4f1a\u3067\u306f\u30012022\u5e746\u6708\u306b\u300c\u8a2a\u554f\u770b\u8b77\u5e2b\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u4e88\u9632\u30fb\u5bfe\u5fdc\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u300d\u3092\u516c\u958b\u3057\u307e\u3057\u305f\u3002\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u306b\u76db\u308a\u8fbc\u307e\u308c\u3066\u3044\u308b\u5185\u5bb9\u306f\u3001\u4e0b\u8a18\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30cf\u30e9\u3092\u4e88\u9632\u3059\u308b\u5fc3\u69cb\u3048<\/li>\n<li>\u30ab\u30b9\u30cf\u30e9\u306e\u5b9a\u7fa9<\/li>\n<li>\u73fe\u5834\u3067\u306e\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9<\/li>\n<li>\u4e88\u9632\u5bfe\u7b56\u3000\u306a\u3069<\/li>\n<\/ul>\n<p>\u5927\u962a\u5e9c\u770b\u8b77\u5354\u4f1a\u306e\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u306f\u3001<strong>\u30a4\u30e9\u30b9\u30c8\u3084\u56f3\u8868\u304c\u591a\u304f\u3001\u30d1\u30c3\u3068\u898b\u3066\u6982\u8981\u304c\u3064\u304b\u307f\u3084\u3059\u3044\u5185\u5bb9<\/strong>\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u88ab\u5bb3\u8005\u3068\u7ba1\u7406\u8005\u304c\u53d6\u308b\u3079\u304d\u884c\u52d5\u3084\u3001\u5831\u544a\u66f8\u306e\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u306b\u76db\u308a\u8fbc\u3080\u3079\u304d\u5185\u5bb9\u304c\u66f8\u304b\u308c\u3066\u304a\u308a\u3001\u5b9f\u8df5\u3057\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.osaka-kangokyokai.or.jp\/_uploads\/customer_harassment_book.pdf\" target=\"_blank\" rel=\"noopener\">\u5927\u962a\u5e9c\u770b\u8b77\u5354\u4f1a<\/a><\/p>\n<h2>\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\u306b\u5f79\u7acb\u3064\u7121\u6599\u8cc7\u6599\u3092\u6d3b\u7528\u3057\u3088\u3046<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-7.jpg\" alt=\"\" width=\"1200\" height=\"800\" class=\"aligncenter size-full wp-image-15021\" srcset=\"https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-7.jpg 1200w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-7-300x200.jpg 300w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-7-1024x683.jpg 1024w, https:\/\/kaiwa.cloud\/media\/wp-content\/uploads\/2025\/07\/Kashara-guidelines-7-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" 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